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1-10 of 22 messages
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Gigabyte-Not buying a 756 Pro From You!
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by W2NLS on October 27, 2009
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And the reason is because how you treated me on the price. I called a couple days ago and spoke to your phone guy. Your price on the 756 Pro III sellout looked good and I was checking to see it was available and if you had a few in stock. I told the gentleman I had to call back in a day or two but would probably buy it because "You seem to be the last place left on the Internet that has a new 756 Pro IIII."
So I talk to the wife. Many of you guys can imagine how, in this economy, that went for me especially because I had bought my 746 Pro around fifteen months ago. Well, she finally agreed that seeing as I was back into Ham Radio in a big way and this was a true last-chance that I could go for it.
So I go to the website (two days later from my first call) and they have raised the price $200 on me!!! Now, OK, people raise prices. But what a coincidence that they raise the prices about 22 hours after I tell them there's no other place on the Internet with it and it's a great price.
I asked if I could please have it at the price I was originally quoted less than 48 hours ago. They refused and said they would knock $100 off the price. But I really don't want to kick in $100 and meet them halfway because I feel 1) I was quoted a price and 2) it is really not in my very, very stretched budget.
Anyway, I checked Gigaparts here before I made the first phone call to them and saw that they look at messages here and I felt good about them and was confident enough to deal with a company I had never worked with before at a to-me-anyway expensive level.
Now I just feel so disappointed, a bit betrayed, and I sure do not intend at this point to ever deal with them again.
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by W2NLS on October 27, 2009
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ooops, so upset typed their name wrong in first message and can't edit that part.
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by NW4G on October 27, 2009
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Neil,
I understand your frustration and disappointment, and we're very sorry we could not come to a resolution that completely satisfied you. We are constantly updating prices, expiring specials, and adding new discounts and we do the best we can to give our customers the best value at the time of their purchase. When customers call to check pricing and availability, that information is accurate at the time you request it, but is subject to change if you decide to wait.
Sincerely,
George Howard - GigaParts, Inc.
256-428-2133 - Direct Line
866-535-4442 - Toll Free
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by W2NLS on October 27, 2009
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Just curious, George: Do you stipulate that my call to you stating that you were the only people to still have this unit on sale did not directly result in your decision to raise the price to me just 22 hours later? I have to tell you that the main reason I am not ready yet to accept your halfway offer is the anger I feel that you are breaking a quoted price to me and that you raised the price without any prior warning, based (I suspect) on what I said rather than that this was a planned price increase. If it WAS a planned price increase then why could the phone rep not have said there would be an increase soon and I better quickly make up my mind for they could only hold the price for me for whatever brief time? Do you understand where I am coming from here?
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by NW4G on October 27, 2009
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Thanks Neil!
I understand exactly where you are coming from and I empathize. The call you made was not a factor and was in no way related to the price changes we made.
Pricing decisions aren't as simple as you might think, there's quite a bit of formula and a lot of factors that are considered every time a price changes. Radio prices are quite volatile and we diligent in making sure we offer the best price and service possible at all times.
I'm very sorry we couldn't come to a resolution that completely satisfied you, I'm happy to extend the $100 discount that was offered through Friday, so long as we still have remaining inventory on the PRO3.
Sincerely,
George Howard - GigaParts, Inc.
256-428-2133 - Direct Line
866-535-4442 - Toll Free
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by KE4DRN on October 27, 2009
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hi,
I work retail p/t for over 30 years in addition to my f/t job in IT.
at the store I work retail, we can get a price change at 10AM
and another price change on the same sku anytime during the same day !
Items go on clearance and then active again as well.
Yes this happens all the time at many retailers,
the guys and gals on the sales floor do not have advanced notice on these changes.
Offering to meet you half way on the increase was the right thing to do,
I hope you take advantage of it.
73 james
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by KA4ZRF on October 27, 2009
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I just brought my 756 Pro yesterday from HRO in Atlanta , recieved today .. if you havnt , try them ..
Hate to hear bout price change , I too worked retail years ago , prices can change at any time ..
P.s. - when I first called HRO , informed him wasnt able to give credit card info where I was calling from ..asked if he would " put my name on one ", he did ..called in about 30 minutes .. no problem ..
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by W2NLS on October 29, 2009
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Hi George --
Just wanted to post here for the record that I appreciate your responses and believe that you and your company did indeed conduct themselves reputably. Please accept my apology for leaping to an unsubstantiated conclusion and I would not hesitate now to do business with you. Best,
-- Neil (W2NLS)
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by K9IUQ on November 1, 2009
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W2NLS: " Please accept my apology for leaping to an unsubstantiated conclusion "
Your apology was the right thing to do. When you see a good price on ANYTHING, you either buy or run the risk of losing out. As my Mama would say:
A bird in the hand is worth 2 birds in the bush....
Stan K9IUQ
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RE: GigaPARTS-Not buying a 756 Pro From You!
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by WB2WIK on November 1, 2009
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I agree completely with GigaParts.
Quotations for goods and services normally are good for the duration of the phone call or meeting, and no longer. I've been in business a very long time and we can issue formal quotations that are valid for 30 days, but those are ALWAYS at higher prices than the "spot quote" on the phone, which is good for the length of that phone call.
Variables include manufacturer rebate terms, the cost of money (interest rate), cycle count (inventory) periods -- dozens of things that the consumer wouldn't know about, nor care about.
A good example most would be familiar with is buying a car: You can negotiate with the dealer for a firm price, good while you are still there. Come back an hour later, that deal may be off the table.
WB2WIK/6
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