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You can
write your own review of the MTS /Malcolm Technical Support.
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K5HG
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Rating: 5/5
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Aug 21, 2008 15:16
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Excellent Icom Repair Service 
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Time owned: more than 12 months
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Let me add my accolades to the service provided by Scott Malcom at MTS. Scott first repaired an Icom M700 for me in 2003 and just recently, a Icom IC-746. Both times his service was fast, professional and reasonable. His email communication is excellent. He repacks the equipment in a professional manner for shipment. MTS is a first class professional operation.
Herb K5HG
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AB1HD
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Rating: 5/5
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Aug 20, 2008 08:35
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Great service! 
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Time owned: 0 to 3 months
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Scott did a great job fixing my Icom and charged a very fair price. He even went above and beyond by offering to save me money on the return shipping.
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K5UNY
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Rating: 5/5
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Aug 15, 2008 10:21
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THE repair shop for Icom 
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Time owned: more than 12 months
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I have been using Scott, when needed, for several years. Exactly how many years is an already foggy number!!
He knows what he is doing with Icoms OLD-OLD and New, his rates are unbelievably reasonable,he gets equipment repaired and shipped in good time. I have NEVER had to send a radio back a second time for the same problem, it gets repaired correctly the first time,AND he answers emails!!! I have NO qualms about recommending MTS as a First Class repair shop.
Alex K5UNY Dallas Tx
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K3XR
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Rating: 5/5
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Aug 15, 2008 09:56
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THE REAL DEAL 
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Time owned: more than 12 months
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There's a reason Scott gets all these great reviews, he is good at what he does, has a quick turn around time and is very fair in his pricing. Scott also does an outstanding job in packing your rig for return shipping.
My Icom-703 was repaired by Icom in warranty, a second time by a dealer, and this time by Scott. While I would be reluctant to purchase another Icom rig, Scott would be my first choice should it require repair.
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AA6HF
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Rating: 5/5
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Aug 11, 2008 00:33
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Great service and much more 
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Time owned: 0 to 3 months
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Based on dozens of MTS reviews on this form, you probably already know what
an outstanding repair service Scott Malcom provides at MTS. You can add this
one to his long list of satisfied customers.
My Icom-765 was purchased from a good friend who believed a recent repair of
an intermittent RX problem had been fixed by ICOM. In fact, ICOM had failed
to repair the problem, twice. I opted to send the rig to Scott, who was
determined to track down the cause. He traced the problem to a bad antenna
relay. After replacing the relay, he bench tested and burned in the relay
for nearly 2 weeks, to insure the problem was fixed.
Clearly, Scott loves what he does....fortunately for us. His work is
professional, honest, and worth every dollar he charges. Speaking of
charges, they are refeashingly fair and modest. Don't hesitate to place your
prized transceiver in Scott's care. It will be returned, most likely, in
better shape than it was sent originally! And finally, Scott is eager to
help and responds quickly to emails requesting estimates and repair
information.
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W9GB
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Rating: 5/5
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Aug 5, 2008 06:34
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A+ Classic Icom repair 
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Time owned: 0 to 3 months
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I picked up an Icom IC-211 at a local hamfest last month from the original owner.
While comestically excellent, the seller noted that the radio had been repaired once by Icom (late 1980s) and recently by a former Motorola tech.
The radio had no RF output and did not hear well. Since this radio is almost 30 years old, Scott at MTS was the logical choice for his Icom knowledge and bench experience to evaluate and repair this classic IC-211 model.
Scott gave me a very good evaluation of the previous work performed (one good an the other NOT so good)
1. Icom Service had previously updated the PLL section (replacement of DC-DC converter capacitors, address through holes on PC boards)
2. More recent repair(s) were obvious -- an ECG part used for the final (bad), RCVR diodes in a hodge podge (Scott had to rebuild that area), PLL detuned, RCA jack and one case screw missing.
Scott corrected those issues and replaced the 144-146 (14.7 PLL) crystal (it was 10kHz low) as well as missing parts.
He aligned, cleaned and then burned in for 24 hours -- then checked the operation and alignment again.
==
What can I say? Quality work!
Repairs for Classic Icoms (now over 25 years old) require a craftsman touch and Scott has that touch and approach.
Expensive? NO, very reasonable work/labor rate.
The Icom IC-211 now works (and looks) like new.
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AE6JN
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Rating: 5/5
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Jul 16, 2008 23:50
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I wish I could give MTS a 6 ! 
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Time owned: more than 12 months
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Absolutely outstanding! MTS received my radio on Mon 7/7 and it was repaired and ready to ship on Thurs 7/10. My 756 Pro 3 had lost all RX, had low output on 20m, and seemed to have a problem with the Mic Gain. The radio now functions perfectly and output exceeds 100W !! Fantastic service and a fantastic price! I was amazed that the repair and return shipping was less than $150. If you need an Icom radio repaired Scott at MTS is undoubtedly the best!
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N7WX
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Rating: 5/5
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Jul 5, 2008 12:04
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Very good communications all along 
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Time owned: more than 12 months
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Scott at MTS repair in Toledo, WA is outstanding...Had my Icom,put it through its paces and returned within a few days..
Highly recommend him
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K8WV
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Rating: 5/5
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Jul 3, 2008 18:39
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Third Review, Third 5 
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Time owned: more than 12 months
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I've used Scott's services three times now. Each time I've been well satisfied. He will work with you to resolve difficult problems, will make suggestions to improve your device, makes creative suggestions, and does it all quickly and efficiently.
I just sent him an R70 receiver for some "problems associated with aging." This is my fourth time using MTS. I can't give any higher recommendation.
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K2JJ
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Rating: 5/5
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Jun 4, 2008 15:20
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Simply the Best 
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Time owned: more than 12 months
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One of the greatest things about Scott is his excellent communications during every step of the repair process. He works with you to find the most cost effective solution to your problem that would be most beneficial to YOU not to him. Try that with Icom or most other repair services. I had an Icom 706 MkIIG with blown finals and after exploring several possible options we decided to go with a new type final board from Icom. Expensive but all things considered it was the most reliable way to go. His labor rates are extremely reasonable and turn around time is exceptional. Got a broken Icom,send it to Scott. You won't be disappointed. Thanks Scott.
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