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| Reviews Summary for The RF Shop |
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Reviews: 55
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Average rating: 3.9/5
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MSRP: $(missing—add MSRP)
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Description: Authorized Warranty& Non Warranty Repair center: Icom, Alinco, Yaesu and Kenwood We repair HF, VHF and UHF amateur equipment and provide complete repair service and performance-enhancing modifications
No longer repairing Amateur Radio equipment due to difficulty obtaining repair parts.
NOTE: These reviews are not for Chuck Martin RF Shop at ChuckMartin.com
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More info: http://www.therfshop.com
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KC2BCJ
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Rating: 5/5
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Dec 24, 2007 18:00
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alinco fixed
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Time owned: more than 12 months
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sent my alinco dx70th to Randy's with a few different problems. i was told there was a 4 week
waiting list, Randy called me and we talked about
what the problems were, he quoted a price. Before i expected,he called me again and had tested it out. Told me what he needed to do to it and how much it would cost.no surprises. again Randy him self called me to tell me it was done and that the price also included shiping and handling.got
it back quicker than i was expected.working great.I am very happy with their service and highly recommend the RF Shop! First time user. Rob
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KE4BCF
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Rating: 5/5
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Sep 1, 2007 16:49
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Repair of yeasu dualband
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Time owned: more than 12 months
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In just a few weeks I got a call that my unit was ready and gave the information needed before they shipped it. Got it back and I works great.
Who ever has any negative remarks, is not telling the whole story.
They keep in touch and are HONEST, and reasonable
I just sent my Icom and will be sending my Yeasu backup unit to them Tues.
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KA8ZTW
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Rating: 5/5
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Jul 21, 2007 03:16
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great service
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Time owned: months
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Sent my alinco dx-70 hf rig to Randy got it back it back in 4 weeks everything works, better now then when it was new.
tks Randy great job keep up the good work
have sent Randy three more rigs this have already got one back tks again Randy
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K8DLB
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Rating: 2/5
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Jun 8, 2007 01:04
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Very Leery
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Time owned: more than 12 months
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I sent an inquiry a number of days ago and have yet to get anything other than their automated response. If it takes this long for them to respond to a simple e-mail, I think I'll go elsewhere for repairs. Gut feeling...
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W1IDX
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Rating: 0/5
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May 31, 2007 13:05
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Absolutely no communication - radio gone now 4 months
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Time owned: 3 to 6 months
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I sent my new dual-band mobile via UPS the first week of February, 2007. Tomorrow is June 1st! Despite numerous e-mails and phone calls I have yet to have a reply. The e-mails generate the same standard generic reply, the phone goes to voice mail and says the mail box is full and no message can be left. It don't know what has happened to Randy in 2007 but this lack of any reply at all can only rate me giving him a 0; hopefully I will get my radio back but after over four months I'm doubtful. I will never use The RF Shop again. He might be a good technician but this is no way to run a business and I can not recommend this shop.
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A71EM
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Rating: 5/5
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Dec 15, 2006 23:44
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Great freindly people at The RF Shop
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Time owned: 0 to 3 months
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Randy fixed my TS-850s which was having some problems with low RX and not that TX.
Beside the great service the rf shop offering they're very kind and friendly and patient and they'll keep you update via e-mail when ever there're something new regarding you RIG.
Thank you Rand for fixing my Radio and for your kindness!!
73 to all
Juma, A71EM
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K8IJ
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Rating: 5/5
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Dec 3, 2006 05:21
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Great, just great!
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Time owned: months
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I blew the pre-driver, drivers and finals in the RF output section of my Icom IC-756ProII. I could have paid hundreds to ship it to/from the west coast, but found The RF Shop just about an hour north of my Northern KY QTH. I called and set up a drop off time and found that the average turn-around time was approx. 4 weeks. So I dropped off the rig up in Hamilton, OH (north Cincinnati). Randy called a few days later to tell me that the parts were on order and exactly what the problem was. I got back from vacation and a few weeks later the ProII was ready. I drove back to get it and promptly hooked it back up, putting the trusty backup TS-570D (portable rig) off to the side again. I made one call to an every elusive KL7 on 80M CW and then again had no RF out. I was less than happy. A call to Randy the next day had me back in the pickup heading north. When I got to The RF Shop, Randy and 2 of his guys gathered around and I told my sad story. They were really concerned, especially after telling me how they had tested the rig on the air. They promised to look at it that same day. The next day Randy called to say the the bias diode in the PA was open and that he'd ordered a replacement. As it turned out, the diode had been weakened with the first round of problems - and it cost more to ship it than what the diode was worth. I picked up the rig a few days later and there was no charge. No charge for the part, the shipping or the bench time - awesome! I just used the rig in the ARRL 160M CW contest and made over 300 QSOs with 44 states. It's great to have the "big rig" back, and also very nice to have The RF Shop close by. Many thanks to Randy and his guys! Vy 73, Charlie, K8IJ
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KC4DQW
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Rating: 5/5
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Nov 10, 2006 11:03
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Great Service
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Time owned: 0 to 3 months
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Bought a TS-940 on eBay which arrived with multiple problems which I promptly sent to Randy and the gang at The RF Shop. They kept me up to date with emails (they had to order some parts from Kenwood which held things up), until my rig returned in fine working order. A couple of weeks after I had the rig back, some new problems popped up that had apparently occured during the return shipping. I called Randy, who was a bit mystified but very apologetic and had the rig picked up immediately by UPS. They got on the problems immediately, keeping me posted by phone until they were positive everything was corrected. I wasn't charged anything for shipping or bench fees!!!! I find their knowledge and willingness to work with people astounding in this day and age and will certainly use them for all future repairs!!!
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WD8RRH
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Rating: 4/5
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Oct 27, 2006 01:10
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Good service
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Time owned: more than 12 months
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Randy and the crew gave me a good review of what they felt need to be done and my options. Then they preformed the repairs in a timely manner.
I will surely use them again for repair services.
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KI4NIA
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Rating: 0/5
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Jul 13, 2006 19:01
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Still in buisness?
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Time owned: 0 to 3 months
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I sent them a VHF amp in early May. At that time the web page claimed estimate in 7 days. I have received one e-mail a week later saying "sorry we havn't checked it yet". I have called once a week, nobody ever answers the phone, so I leave messages, and I emailed once a week since. Still have not got a reply. I now see the webpage has changed saying estimate in 4-8 weeks. Very poor comunication, can't even return a phone call or E-mail. I can understand if someone can't fix something, just say so. If your suddenly slamed with buisness, just say so. I cannot understand all the great reviews of the great work. I can't even get a reply. I don't mind taking a while to get parts, figure out a problem, or get to it when your busy. But 2 months and can't return a phone call or E-mail.
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UPDATE : I heard from Randy again today, 10-5-06. He is still in buisness. He said my amp is working, but he is waiting on a resistor for the high voltage cicuit. Says It will be ready "first of the week". I will post again to say how well it works.
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