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write your own review of the Icom America Repair.
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KC1MR
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Rating: 5/5
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Oct 24, 2009 14:06
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Fantastic
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Time owned: 6 to 12 months
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My IC-7700 had bad finals (bad MRF 150s no fault of ICOM'S) -- sent rig back to ICOM a few months back -- IC-7700 working great since -- even had a call from the product specialist making sure I was satisfied -- U BET !!!
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N6IIU
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Rating: 2/5
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Aug 14, 2009 13:58
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Rig lost display
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Time owned: more than 12 months
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Sent my 756 pro to Icom America. They called and said needed new display but they discontinued the 756pro display and will substitute a pro 111 display. $300.
Got rig back and rig was packed in another box as I had sent it in original box with packing by Icom from a previous repair. Would have liked to have original box for resale later.
The display was "smeared" i.e. all the writing looked like someone had wiped the "ink" before it dried. Will call Icom and discuss.
I can understand not having replacement parts for a 10 year old radio but when they said they were going to go with a pro3 display, I assumed it would have been out of stock production.
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W4SEF
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Rating: 5/5
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Mar 21, 2009 10:03
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Excellent service
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Time owned: 3 to 6 months
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Sent my pro 3 to Icom in Bellvue for repair. The 6 meter transmit went out for some reason and had to send it in to be fixed. I sent it to Bellvue instead of Icom Southeast as I had BAD luck with them! (See my review of Icom Southeast) Service was excellent! They got the radio, kept it a couple of days, had it fixed and sent it right back to me. Radio was gone only a little over 2 weeks including transit time back and forth. I will definitely be using the in the future if the need ever arises.
Thanks Icom!
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KE1IN
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Rating: 5/5
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Mar 20, 2009 18:05
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Good, Competent Warranty Service
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Time owned: 0 to 3 months
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On Christmas Eve I purchased an IC-746 PRO 02 with PS-125 switching power supply. Two months to the day, the rig would not power up, and the LED on the PS was flashing between dim and bright.
An email to Icom Technical Support describing the problem was answered with a suggestion to send the PS-125 in to be looked at.
Turns out an OP Amp, IC11, had failed. The repair was covered by warranty. The packing for return shipping was markedly better than the packing I did to send it.
I'm very happy with my new Icom IC-746 PRO 02 and cannot fault Icom Repair Service in any way.
73,
David, KE1IN
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W8KQE
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Rating: 1/5
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Oct 18, 2008 10:40
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They did NOTHING!
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Time owned: 0 to 3 months
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I am at wit's end with Icom. Up until recently, I have been a lifelong customer of Icom since the late 70's when first licensed. To make a long story short, I recently purchased a new ProIII to replace my aging, 11 year old original model (non Pro) 756, to be used as my main HF/6 station rig. The rig has some very evident DSP artifact issues on CW receieve, mainly annoying 'pops', 'clicks', and what appears to be distortion, no matter which filters are selected, or whether noise reduction is in the 'on' or 'off' position. In addition, the main tuning knob feels too tight (the torque screw does not work), and it makes a noise when tuning as if there is something wrong internally with the tuning mechanism. I sent the rig to Icom, and apparently they did not do anything to it! Upon receiving it back from Icom, the rig STILL exhibits clearcut DSP artifacts on CW (my other less expensive DSP rigs like the FT-450 do not), and the tuning knob is STILL too tight and makes noise!!! I don't think Icom America did anything with my ProIII, and I am at the point where I want my money back from Icom USA, and with good reason. Icom, you just lost a lifelong customer.
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AE6JN
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Rating: 0/5
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Jul 1, 2008 23:04
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Hard Earned Money Down The Drain!
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Time owned: more than 12 months
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I sent one of my 765's to Icom America. It exhibited common symptoms found in the Knowledge Base Articles, so I thought they'd have no problem fixing it. I thought twice about sending it to them due to the mixed reviews of their work, and the shipping costs. I asked that they repair an RX problem, and do the VCO trimmer update. Sounds simple right? Well $300+ later the RX problem is still there, AND You guessed it, out of warranty because the repair was more than 30 days old. Even after sending them the radio TWICE they couldn't get it repaired. Even had the nerve to suggest that the RX jumpers "must not have been inserted" Save yourself time and money and avoid Icom America Repair like the plague!
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FRODO45
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Rating: 5/5
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May 31, 2008 18:57
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Very satisfied!
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Time owned: 0 to 3 months
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Sent my older Icom 706 Mk II in because it wouldn't transmit on 2 meters. They realligned it and sent it back. No problems until a week or so later until it did it again (or at least I thought). Sent it back and they found nothing wrong with the radio. It appears I may have thrown it into the wrong mode so it was my own fault it wouldn't work right! They readjusted the settings and sent it back at no charge. Quick turnaround and I would use them again any time.
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KN6LE
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Rating: 0/5
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May 29, 2008 20:59
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THIEVES
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Time owned: 3 to 6 months
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YOU BETTER BE HARD UP TO SEND A RADIO TO THESE GUYS! I SENT IN MY IC-718. LOSS OF RECEIVE AFTER 1 MONTH OF SERVICE. I FULLY EXPECTED THE REPAIR TO BE HANDLED UNDER WARRENTY. ALAS, NOT SO! THE BILL WAS FOR $171. IT WAS NOT HONORED UNDER WARRENTY, THEY SAID THE FRONT END HAD BEEN OVERLOADED BY AN AMPLIFIER. I DON'T RUN AN AMP! MY LAST ICOM
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KC0RRS
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Rating: 0/5
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May 12, 2008 11:41
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borders on absolute fraud
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Time owned: more than 12 months
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Fool me once, shame on you. Fool me twice, shame on me. Well shame on me, then.
The first experience was with a new Icom IC-7000 that had a very irritating noise on all bands all modes, regardless of input signal (or no signal). Since it was under warranty I sent it to them right away. They called, and I talked with a technician at some length, to explain that this was not a difficult symptom to reproduce. He kept wanting to know a frequency and mode. I kept telling him “forget that – it doesn’t matter – any frequency – you can even short the antenna inputs”. Apparently he had never heard of an audio problem, nor, as it turned out, had he ever heard a temperature intermittent transistor breaking down. Needless to say, they gave up on my unit after two weeks, figuratively declaring “customer on (hallucinogenic) drugs”.
Lo and behold the IC-7000 seemed to work better - for a few weeks. But the noise returned. Only now of course, it would cost me big bucks to have the dimwits look at it again, because now it was out of warranty. I thought I had resolved it myself with Stabilant 22 on the control head contacts, so I sold the rig at a $600 loss. Guess what? The new owner told me that dreaded noise is back! So it isn’t just my wild imagination now; I have witnesses!
The second Icom service experience borders on outright fraud. One day in late March my four year old Icom IC-208H suddenly would not turn on. I swapped control heads with another unit belonging to a friend, and bypassed the cable, thereby confirming that it was the main unit that had failed. I removed the top cover and looked inside, to find nothing obvious (like perhaps residue of rainwater penetration, or cracked cases, or soot, or blown internal fuse). Stupid me, I sent it (and the control head) to Icom service. Within about two weeks they sent me an e-mail with their diagnosis: Corrosion on CPU chip, replace CPU. The quote was for well over $200 on a radio I can purchase new for $254 with free freight. They did not offer me the option to apply the diagnosis fee towards a new radio, which I might have done. Something made me doubt their claims, and if there WAS any corrosion, I wanted to know WHAT had caused it. Was there a leak in my car dripping rainwater on my radio, only visible from the underneath side of the main board? So I paid the fee to have it returned, and I warned them I would be comparing the serial numbers, so to be sure to send My rig back.
What a nightmare. They sent my rig back to my home address via FedEx Ground, with a stipulation that I personally had to be there to sign for it – I couldn’t just leave a signature taped to the door. Excuse me… Am I the only customer of theirs that still has to work for a living? Anyway it was May 10, after nearly a month of hassle and redirection, when I got the unit back, for which they charged me an additional $13 freight on top of $42 for a dubious diagnosis.
So, I was very eager to have a close look inside. What do you know: there was no evidence they had ever opened the case! Under the magnifying glass, the antenna was still soldered in place like original factory, and all the metal shields looked original. What’s worse, after I removed all the metal shields myself, there was no corrosion to be found anywhere, even under bright lights with a powerful magnifying lens. All I found was some lint. This failure was clearly not due to environmental factors like a rainwater leak.
Can I absolutely prove that they never opened the case? No. Can I be absolutely sure they didn’t know from experience that this particular model of radio generally fails one and only one way; namely corrosion on the CPU? No, I cannot.
But, it certainly looks to me as though Icom is running quite a scam operation with their out-of-warranty service. A poorly-trained monkey could rake in the revenue as well as Icom Service does, and produce no less satisfactory results. I for one will never let them touch any of my equipment ever again, and I will think long and hard before I buy another Icom. Great radios when they work right. They don’t even make good boat anchors when they don’t work right. By comparison, Kenwood service has been absolutely perfect, and none of my Kenwood equipment has ever developed an electronic problem out-of-warranty – knock on wood. (I dropped a TH-F6a once and broke the antenna connector).
Sending anything of yours of any value to these hooligans should be done with full knowledge of the risks! Beware!
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W6EMR
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Rating: 5/5
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Mar 26, 2008 19:17
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Prompt , friendly, professional service
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Time owned: more than 12 months
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I had an issue with my IC-207H vhf/uhf mobile (due to attempted theft of main unit). Emailed ICOM to see if I could still obtain a replacement control head. Not a problem, I ordered it and it arrived 3 days later. After connecting it up with a new remote cable (mine had been cut!), the unit would not power up. Sent entire radio to Bellvue, WA to service dept. with a pre-approved limit (yes, I love my radio)and description of problem. Was told it would take up to two weeks; it was returned to me within 7 days! Included was a detailed repair history including time spent on repair. Also, a 30 day warranty on repair of the unit.
Kudos to ICOM for great customer service. Would use them again without hesitation. Highly reccomend this service; esp. when you have an older radio like mine (now 8 years).
Unit operates like a new one.
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