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Reviews Categories | Ham Software - Logging | ARRL - Logbook of the World - LoTW Help

Reviews Summary for ARRL - Logbook of the World - LoTW
ARRL - Logbook of the World - LoTW Reviews: 537 Average rating: 3.3/5 MSRP: $00.00
Description: LoTW ... is a repository of log records submitted by users from around the world. When both participants in a QSO submit matching QSO records to LoTW, the result is a QSL that can be used for ARRL award credit.
Product is in production.
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AD0EY Rating: 1/5 Jun 26, 2014 12:45 Send this review to a friend
Instructions don't exist  Time owned: 0 to 3 months
All these people barking on that you need to READ THE INSTRUCTIONS are missing the fact that the instructions you are told to download and print are at a broken url.

I submitted my certificate request. At least I think I did. There was no confirmation pop-up. No feedback. No email. No postcard either after a week. So I tried re-uploading the file once I found it (the instructions are wrong that you get prompted on where to store it), and it turns out that it has been received. Most of the issues with this application would be solved by simply programming in user feedback.

I haven't yet used it in operation, as I'm waiting for the postcard which, frankly, is ridiculous.
N4OI Rating: 5/5 Jun 21, 2014 04:26 Send this review to a friend
Easy Peazy - Again!  Time owned: more than 12 months
I finally lost that old PC that I used for certifying my logs for LOTW and had to get a new certificate. I expected to experience at least some of the nightmares described here from time-to-time. But I was pleasantly surprised that the process is still quick and simple... Go to Web site, request certificate, receive certificate, install certificate -- click, click, click and done! I really do not understand how a ham radio operator can set up a test bed to check their transmitter's IMD, or create macros for PSK, and then have problems with LOTW. Thanks, ARRL!

KB5YN Rating: 5/5 Jun 7, 2014 12:37 Send this review to a friend
Case study  Time owned: 0 to 3 months
I am not a computer guru, but was able to set everything up by following the instructions. I already had thousands of 15m DX contacts made in the last 5 years. I entered 178 contacts one by one and got 107 confirmations. I only entered DX contacts that indicated on their QRZ site that they did LOTW. This is a 60% return rate. I entered about 10 contacts at a time and the confirmations came back in seconds to a minute or two. My DXCC 15M endorsement is costing me $36.00. The program is easy to use.
K6SDW Rating: 5/5 May 29, 2014 12:36 Send this review to a friend
Easy Peasy, really!  Time owned: more than 12 months
I suffered a hard drive crash on system where loTW lives. Had I done a backup of the certificate as suggested in ARRL loTW, of course not, I'm a guy and we don't back up anything!!

Well, with Katherine (KA1RWY) from ARRL help, getting a new certificate was a piece of cake and I'm back up uploading my log files to ARRL loTW again!!

My only observation about all this, specific loTW help answers on the ARRL website are very difficult to find, their index system is no where to be found, FAQ's leave a lot to be desired, but fortunely at the end of FAQ's is a means to create a help ticket.....and KA1RWY comes to the rescue!!

Cheers All
KF2E Rating: 5/5 May 28, 2014 18:25 Send this review to a friend
LOTW --- Setup not a big deal  Time owned: more than 12 months
Yes, it takes a little effort to get everything setup but it isn't a big deal. Other than the wait it went just as they described.

I love being able to confirm contacts quickly and cheaply. Many times I have a confirmation the day after my contact. I often wait years...yes, years for bureau confirmations.

I really don't understand why more people don't use this. It works, is free(other than awards) and other than the delay setting it up works as advertised.

WA4GQG Rating: 5/5 May 28, 2014 06:29 Send this review to a friend
Great System!  Time owned: more than 12 months
I am grateful to the ARRL for LoTW and wish more hams used it. My LoTW experience has been 99% without issue. I did once have a problem while trying to install a renewed cerificate; it took all of 3 or 4 minutes to correct... Kevin WA4GQG
N8YQX Rating: 2/5 May 27, 2014 18:00 Send this review to a friend
High level security... for what???  Time owned: more than 12 months
LoTW is an economical alternative to paper QSL for confirming QSOs for ARRL awards. With that being said, I don't understand the multiple levels of security required to upload the log data.

Initially, I thought the multiple levels of security would mean the quality of data would be high. However, I found out recently that such isn't the case, and the ARRL isn't interested in the accuracy of the data (specifically, state information missing from land based CONUS station). Even after I brought this to their attention, with specific log entries, I was told in no uncertain terms that it wasn't their concern.

If they aren't interested in quality data, they need to drop the excessive security, and rely on user/pass and SSL like any other secure server. My bank, my 401k, my credit card, and other high security hosts don't require me to install their own software, why should the ARRL be any different?
K4KRW Rating: 5/5 May 19, 2014 14:53 Send this review to a friend
Fabulous Service  Time owned: more than 12 months
I have been using LOTW since early in its existence. It has always worked well for me.

Recently I went to renew my certificates and made a mistake with my certificate renewal request. I emailed support and they very quickly remedied the problem in an elegant and fabulous way which will prevent me from having my same issue when I renew next time. Every time I have contacted support they have been courteous and helpful. Thanks!

I just don't understand why so many reviewers have had such issues with LOTW. Yes, you have to jump through a few (very small) hoops to get going. If you use a good logging software package, it is really pretty easy. Once you have your logging software configured, there really isn't much to it.

I will say that where I have found fault with the process has almost always been less than clear configuration instructions from the makers of the logging software. Once I figure out what LOTW values they want in what fields, things work great.

I have found fault with some logging software packages which had Rube Goldberg like add on programs to accomplish the sending and retrieving of logs. It should be seamless.

I currently use LOG4OM and it handles LOTW quite well.
KF7CG Rating: 4/5 May 19, 2014 14:16 Send this review to a friend
Solid Usable, Not flashy but so what the radio is what is suppo  Time owned: more than 12 months
LOTW is no problem for me. Not terrifically polished, but it is solid and gives a good percentage of QSLs per QSO logged. My percentage is 49.6, get about 24 with EQSL, and about 30 with paper.

No problem with keeping a backup of my digital certificate or changing it between computers. Even running LOTW from two different computers for the same call.

Of course I do "legacey" software and SQL database programming for a living, so that may explain it.

AF5DN Rating: 1/5 May 19, 2014 13:18 Send this review to a friend
It's Acronym is …..  Time owned: 0 to 3 months
Seemingly Useless Complicated of Kind Software.

I just want to log my QSOs, NOT send highly sensitive financial documents, trade secrets, or government spy lists.
Are they kidding with the whole sending a top-secret code on a post card in the mail?
A web page with a SSL certificate should be all that is needed. Why do I need to prove it’ me? I send them my dues, is that not enough?

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