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Reviews Categories | Amateur Radio Equipment Repair | Ameritron Factory Service Help

Reviews Summary for Ameritron Factory Service
Reviews: 28 Average rating: 4.9/5 MSRP: $(missing—add MSRP)
Description: Factory Service for Ameritron Amplifiers
Product is in production.
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N3MX Rating: 5/5 Dec 22, 2010 08:05 Send this review to a friend
Excellent Service  Time owned: more than 12 months
Back in the beginning of October I had a problem with my AL-1200. After 7 years of reliable daily service, I had a flash and loud arc take my AL-1200 offline. I shipped it down to Ameritron for service and got a call from them with an estimate 2 days after they received it. Since it was down there I had them not only do the repairs but install the internal QSK module and replace the meter lamps. The charges were very reasonable and the communication was excellent and I got it back in time for CQWW SSB. Examining the AL-1200 when it came back showed excellent work and they replaced the old wheat bulbs with new long lasting white LED lamps. The new QSK module is fantastic and the AL-1200 is like brand new only better. Previously I had very good service from them over the phone as well. I would definitely recommend their service to anyone.
W5VK Rating: 5/5 Dec 21, 2010 19:38 Send this review to a friend
GREAT SERVICE!  Time owned: more than 12 months
I've called several times for help with Ameritron amps and had excellent assistance by phone. Recently I stopped by Ameritron and dropped off an amp for serious repair. They fixed it on schedule and it now works like new. They were very courteous and friendly at Ameritron. Nice to have American made products and good, local service.
N9SRA Rating: 5/5 Oct 9, 2010 10:05 Send this review to a friend
Al-82 Repair  Time owned: more than 12 months
My brother and I brought our amps in for repair,The tech staff were great,they let us watch our amps being repaired,then gave us a tour of the production line,later they called mfj& cushcraft and set up a tour over there too.While at MFJ we got to meet the president & founder of the company.My thanks to all at ameritron who made it happen. First class repair and service, And yes our amps are like new again!!
DRSTRANGENUT Rating: 5/5 May 24, 2009 18:55 Send this review to a friend
I Recommend it!  Time owned: more than 12 months
Although my turn a round time was long due to internal errors, I was very pleased with the repair. The charges were very reasonable.
KB3RSB Rating: 5/5 May 23, 2009 08:30 Send this review to a friend
ameritron al572  Time owned: 0 to 3 months
bought a al572 used, had major problems! spoke to tech. rick helped trouble shoot over phone ,sent amp to ameritron with in one week had amp back repaired ! great company to deal with . customer support !!! thanks rick & ameritron
W8OC Rating: 5/5 May 20, 2009 10:55 Send this review to a friend
Fast Service!  Time owned: more than 12 months
Let me add my positive comments regarding Ameritron's service department. I experienced a problem with my ALS600 and after a helpful conversation with John on the phone, shipped it to them for repair. It arrived Wednesday morning, was repaired by noon, and on it's way back to me later that day. Wow! Talk about service!
K6FED Rating: 5/5 Feb 19, 2009 20:27 Send this review to a friend
Very Responsive  Time owned: 6 to 12 months
Think their factory service is excellent. I had an issue with my AL-80B and after a few minutes on the phone we decided to send it back to the factory and it was back in the shack like new within two weeks. Great Job!
WX3B Rating: 5/5 Feb 19, 2009 18:58 Send this review to a friend
A+ Great Service  Time owned: more than 12 months
I own 4 Ameritron AL-1200 amplfiers of different vintages, had a couple AL-80B's, and one AL-80A.

I have called Ameritron countless times, and found that most issues can be resolved easily, over the phone. The ones that I didn't feel like fixing myself, I found Ameritron quite responsible and EXTREMELY REASONABLE with their pricing.

Many of the folks I talk with are the same ones that were there in 1998!

Great job - keep up the good work, guys...


Jim Nitzberg WX3B
K5ML Rating: 5/5 Nov 13, 2008 11:23 Send this review to a friend
Great support  Time owned: 3 to 6 months
I purchased a used AL-82 several months back. On two occasions I had problems with it. On both occasions, when I called Ameritron and told Rob the problems, he pinpointed the solutions in less than 30 seconds. It turned out that both problems were minor and fixing them was inexpensive. It is sometimes hard to get through to Ameritron because the line is busy or the phone doesn't answer. But once you get Rob on the phone, the service is polite and excellent.
K5YF Rating: 5/5 Nov 12, 2008 11:57 Send this review to a friend
Telephone Support  Time owned: 0 to 3 months
I spoke with Rick today. He was very helpful and courteous.

The amp in question is a year-old (but new to me) AL-80b with a slipping load knob. Rick explained how to position the loading capacitor and repair the knob if it was cracked.

Fast, friendly, helpful, and courteous. Who cares if they don't have an 800 number. Paying for the call is very much worth it.

Their number was busy for a while but when I got through things went great. Rick didn't even make me feel like I was being rushed.

If they had an autoloading autotuning amp I would buy one.
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