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You can
write your own review of the ICOM UK.
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G7TPL
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Rating: 5/5
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Aug 20, 2011 02:39
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simply superb
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Time owned: more than 12 months
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had issues, of my own doing, with both my PRO3 (output), and 746 (front-end).
emailed tech support, and had prompt, helpful replies every time.
they even sent parts I needed to effect a repair, GRATIS!
thanks Chris, and the team, for a superb level of customer service.
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M3KID
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Rating: 1/5
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Mar 29, 2010 10:27
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not very good
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Time owned: more than 12 months
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On a third repair back to Icom on a radio under a year old for the same fault.Icom have very serious problems with some of there radio equipment, and the repair centre is unsympathetic to the people that keep them in a job.I will never purchase Icom amateur radio equipment ever again.It don't work properly when you get it out the box and it don't work correctly when sent back from repair.?????
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MM3PTS
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Rating: 5/5
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Mar 24, 2010 05:58
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Excellent service
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Time owned: more than 12 months
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Some time ago I had a radio that developed an RF fault .I phoned Icom who said send it in after out disscussion .I had an email about a week later detailing the fault .I was advised what the rough cost would be ,bearing in mind that the repair cost also included postage back to the owner .I had to wait several weeks for the radio to be fixed but this was down to the fact that the part that was needed rarely ever blows .I could have had it sooner as Icom did offer to source the part in Europe but then more cost .If you phone icom they are A1 in all dept .
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G0UOO
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Rating: 5/5
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Jun 8, 2009 09:45
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First Rate Service
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Time owned: more than 12 months
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I have used Icom rigs for about ten years now. In that time I've had a couple of problems with a 706Mk2 and a Mk2G, and a warranty repair to a new 7200.
Prompt, professional and friendly service every time. The guys in the service department know their stuff and, in addition to the work above, have helped me out over the phone several times for no more that a "thank you".
I am a very satisfied customer.
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M0VOC
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Rating: 5/5
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Feb 10, 2008 14:33
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Thanks for Service
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Time owned: more than 12 months
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Have two Icom radios ic746 & ic2100 have had minor repairs to both at icom UK during last few years and have been Very impressed by the service received on both occasions
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M0CNQ
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Rating: 5/5
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Nov 19, 2007 10:45
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Second to none
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Time owned: more than 12 months
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I HAVE HAD SEVERAL ICOM RADIOS AND I MUST SAY THAT ICOM SERVICE IS FANTASTIC,VERY HELPFUL ON THE PHONE.ICOM HAVENOT FORGOT THAT WE ARE AMATEUR RADIO OPERATORS, I HAVE A ICOM 781 AND A ICR 9000 SIMPLY THE BEST EVER...
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M0EDY
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Rating: 5/5
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Feb 21, 2007 08:10
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7400 repair
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Time owned: more than 12 months
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had a repair to my 7400 frist class service
radio returned with a week
wood rate 10/10 if they wood let me
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G3RKP
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Rating: 5/5
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Oct 6, 2006 23:55
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Remote Repair
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Time owned: 3 to 6 months
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Lost ssb mod above 40 mtrs on my second user 718. emailed Icom tech support, got an answer less than 1 hour saying passed to service, 2 hours later an email suggesting a cure. In the advanced menu you can lock out unwanted modes, I had not done this, but there had been a very violent thunder strike close by, checked the rig and above 40 mtrs ssb was locked out. re-set as per Icom email and all was well. Can't beat that for service. G3RKP.
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M3SKF
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Rating: 3/5
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Jul 23, 2005 09:11
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very concerned
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Time owned: 6 to 12 months
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FAULT WITH MY ICOM HF RADIO UNDER WARRANTY.FAULT CONFIRMED BY LOCAL RADIO SHOP & HEAD ENGINEER & SENT TO ICOM UK.DUE TO TIME IT WAS IN THE WORK SHOP LOCAL RADIO STORE MADE TELEPHONE CALL TO ICOM FOR UP-DATE.THEY STATED NO FAULT FOUND SO I TELEPHONED THEM TO EXPLAIN THE SITUATION.THEY RE.CHECK THE RADIO & FIND THE PROBLEM.RADIO IS RETURNED TO ME IN 100% WORKING ORDER with invoice SAY NO FAULT FOUND. HMM...
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