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You can
write your own review of the AOR UK Ltd - TenTec DIRECT.
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G0MLY
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Rating: 5/5
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May 14, 2009 05:15
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A delight to deal with!
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Time owned: more than 12 months
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I can only really agree with all the glowing testimonies below.
I had a small issue with my Omni VII headphone socket while under warranty (about a year ago) and took the radio to Matlock (only 70 miles!) for a quick check. They gave it the once over while I was there, but of course, no issue arose!!! So they kept it for a soak test, identified the problem within 24 hours and sent the radio back within days, complete with a report of the exact component (a capacitor) failure.
These folk are totally transparent and their service is second to none. Richard G4NAD and his staff are just a delight to deal with and have always been straight and honest in my experience.
There is no pushy sales here, just excellent service! Just another reason why you should make your next radio a Ten-Tec, from AOR Direct of course!!
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PA1AP
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Rating: 5/5
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Mar 28, 2009 04:16
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Excellent
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Time owned: 0 to 3 months
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Recently my ten-tec orion had a failing component (serial chip) and hence I could not upgrade the unit. Got connected to the fine people of aor uk (through ten-tec usa) and their level of service and customer satisfaction is excellent!
They have provided clear communication about the repairment as well Tony has explained the details on the logic board modification as well.
Great service, good pricing and quick turn around time. And prior to shipment they tested the logic board to ensure they did the job well.
Thank you Richard and Tony for excellent service!!
73, onno pa1ap
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I2DMI
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Rating: 5/5
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May 9, 2008 14:55
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High quality service
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Time owned: 0 to 3 months
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I shipped my ORION I and few days later I get several e-mail from them: confirming when they received the 565, then to report me a general overview of the problems found in the radio, later the cost of repair.
The cost of repair was cheap.
The radio - after soak test - was sent back to Italy in a very short time.
Good service. High service quality.
Frank I2DMI - T88RY
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G0BYH
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Rating: 5/5
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Mar 29, 2007 09:15
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Service to TenTec ORION
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Time owned: more than 12 months
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This company is the main agent for TenTec products here in the UK.
I purchased my TenTec ORION I from them approximately two years ago. Recently I had what appeared to be quite a serious fault develop and contacted their service department for advise. After discussing the problem for some few minutes it was decided that the best option was for the transceiver to be returned for investigation.
The service department arranged for the radio to be collected from my home, the fault was investigated, faulty components replaced and the radio returned to me all within 7 days...........what fantastic service.
TenTec has I think always had an excellent name for service in the USA and this UK company is certainly carrying on in that tradition.
Anybody thinking of buying TenTec equipment, or having it serviced, could do no better than dealing with AOR UK Ltd - TenTec Direct.
G0BYH
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