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You can
write your own review of the AES Service.
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KT5T
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Rating: 5/5
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Mar 14, 2009 12:57
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Icim 703 Plus Warranty Repair
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Time owned: 3 to 6 months
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The radio arrived on Monday was repaired and shipped out the following Monday. The radio was repaired and works great.
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KC8MCC
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Rating: 4/5
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Feb 26, 2009 13:10
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Excellent
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Time owned: more than 12 months
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I sent my yaesu FT-840 to Miles in Milwaukee because the display on the radio was not working, also the recieve was not as good as when new.
I called a few days after I sent it to find out how much it would cost and how long it would take. AES was behind by a few weeks and said they would call when they knew.
When it was my radios' turn to be worked on, I was contacted, quoted a reasonable rate and had the radio back in perfect condition with double - boxed, UPS shipping.
I have dealt with AES's service department four times. They are easy to get in contact with, they do great work, have fast shipping, but more times than not they can't get to your radio right away.
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VE3TMG
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Rating: 0/5
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Jan 24, 2009 11:42
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very disappointed
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Time owned: 0 to 3 months
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Very Disappointed with AES Service Milwaukee
I'm writhing this review to let other people know what they might expect if you send A radio to AES for repair.
I sent my Kenwood tS2000 to AES in Milwaukee WI to get fixed the 2m receiver was blown.Below is what I asked them to do.
#1 I didn't want my rig sent to Kenwood I wanted them (AES) to repair it,A friend of mine said they had good luck with AES,and I don't trust Kenwood.
#2 I wanted the radio shipped via USPS 3 to 5 day delivery.
#3 I wanted A tracking number e-mailed to me when the radio was shipped.
#4 I told them to clearly mark the shipping papers and or the box that this was A repair charge only and put the amount of the repair on the box.That way I wouldn't get over charged by Canada customs when the radio came back into Canada.
This is what The fine people at AES Milwaukee did.
#1 They sent the radio to Kenwood there excuse was they didn't have the software needed to align the radio after they replaced the receiver board.Sounds like A story to me!!
Yet they advertise they service what they sell. And I did purchase the rig from them.
#2 They did ship via USPS but not A 3 to 5 day delivery.The radio was shipped on Jan 12 I got the radio on the 22 of Jan.!!!! What part of 3 to 5 days don't they understand.
#3 After 2 e-mails and 2 phone calls no tracking number was ever given to me!!! Thank you very much AES !!!
#4 When the radio did arrive I had to cough up $249.00 Why so much you ask well they never stated anywhere in the shipping documents that this was A repair only!! So I had to pay Taxes on the value of the rig $1,500 US!!!
So I reiterate to anyone thinking of sending A rig to AES for repair to rethink it!!!
VE3TMG
Terry Greenwood.
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