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You can
write your own review of the Norm's Rotor Service.
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K2QB
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Rating: 1/5
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Jan 5, 2012 09:31
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Not Happy
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Time owned: 3 to 6 months
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Well I might be in the minority but my experience with Norm's has been less than satisfactory. Originally I called and spoke with them regarding sending in my HDR300 for refurbishing. It had developed quite a bit of play in it over the years due to wearing. They were very helpful over the phone and per our conversation I sent my rotator in. My first clue of trouble should have been the lack of response from them when I tried to get some sort of update as to the status of my rotator once they had it. I did receive a rotator back after a few weeks and yes it did look new. Amazing what a good cleaning and a fresh coat of paint can do. After about 2 months in service I noticed again tha there seemed to be "play" starting to creep in again. I emailed Norm's and there suggestion was to check my installation to be sure it was installed according to Hy-Gains instructions, check my mast for slippage, check my antenna mount for slippage and to make sure I wasn't overloading the rotator and maybe I should buy a bigger rotator. His exact words were "I've done all I can do for you". Long story short on that, it was none of what Norm's suggested and was definitely the rotator starting to wear again. The antenna is an Optibeam OD9-5, just under 8 sq. ft mounted inches above the thrust bearing, so it is in no way taxing a rotator designed to handle 25 sq. ft of load. Fast forward another two months and the rotator is now moving 20 degrees or so back and forth, very similar to the original problem that I sent mine in for. My emails to Norm's regarding this have gone unanswered. So after spending well over $500 to have a rotator rebuilt to resolve a specific problem, I now have someone elses rotator wih the same problem and Norm's doesn't feel that they should stand behind their repairs or do anything to help resolve this problem. So now I am left to once again have the rotator rebuilt or buy a new one. As my mounting plate is designed to accept an HDR-300 I guess I'll be having it re-built again. Only this time it will not be Norm's, that's for sure.
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HK3PZ
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Rating: 5/5
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Jan 21, 2011 14:51
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Excellent overhaul and service
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Time owned: 0 to 3 months
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About three months ago I sent a CDE Ham II rotor, bought in 1974, to Norm, for a complete repair and overhaul job. It came back from Norm's facilities looking and working much better than when new, so much so that I decided to modify it installing a ERC digital rotor control, made in Germany, to control its operation. The whole operation, turning a SteppIR two element antenna with the 40/30 meters add on, is very smooth and trouble free, no doubt as a result of the excellent overhaul made by Norm's Rotor Service.
Alberto Ospina O. HK3PZ
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KD8ENW
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Rating: 5/5
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Jan 21, 2011 10:22
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The Best
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Time owned: more than 12 months
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I've had three dealings with Norm. Completely satisfied every time, excellent service after the sale, highly recommended.
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WB2EOD
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Rating: 5/5
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Dec 14, 2010 09:54
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Great Overall Service and trade-in policy
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Time owned: 3 to 6 months
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I recntly replaced an old HD73 (which was rebuilt years ago by Norm) with a brand new HamIV (also purchased from Norm).
Upon completion I sent the HD73 back for trade credit. About a month later I received a check in the mail. The amount was quite generous given the condition of the old unit and savings in time and trouble to advertise and sell it privately.
It was a pleasure doing business with Norm's Rotor Service
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NI2S
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Rating: 5/5
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Nov 23, 2010 11:03
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Exceeded expectations
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Time owned: more than 12 months
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I sent Norm a tired 30 year old Alliance rotor w/controller, and got it back looking like it came off the factory assembly line yesterday.
Highly recommend this repair shop to anyone with a sick rotor.
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NI2S
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Rating: 5/5
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Nov 23, 2010 08:01
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Exceeded expectations
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Time owned: more than 12 months
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My old Alliance rotor & controller went out a mess, and returned as new. Couldn't be happier with the workmanship.
Highly recommend Norm's.
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K2GT
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Rating: 5/5
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Mar 13, 2010 13:33
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Why Go Anywhere Else?
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Time owned: 0 to 3 months
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I've owned my rotor for 35 years. Guess what it looked like. It came back from Norm in about 30 days. It looks and works like it did 35 years ago. Why go anywhere else when the best is available?
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KE7FD
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Rating: 5/5
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Nov 30, 2009 09:45
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Absolutely the best!
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Time owned: 0 to 3 months
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If you need a rotor or a rotor repair, go no further than Norm. He's knowledgeable and fair with his customers. He rebuilt the rotor & controler I sent to him, and made it BETTER than original specifications; You'll never get that from something sold over the counter. If you buy a used unit from eHam, eBay or some other source, send it to Norm for a check-up. His rates are reasonable and his work is reliable. Every retailer, every repair shop and manufacturer should operate like Norm does.
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KC4CP
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Rating: 5/5
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Nov 12, 2009 14:33
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Superb!!!
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Time owned: more than 12 months
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Great guy, great service, super products, and fair prices ... nothing more to be said!
WR4N (ex KC4CP)
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KM6CZ
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Rating: 5/5
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Jun 28, 2009 21:18
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Well needed overhaul
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Time owned: more than 12 months
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I received a HAM IV rotator in a package deal. While in reasonably good shape, the rotator was 1979 vintage and needed a general overhaul. Norm replaced the worn parts and the rotor is now like new. As luck would have though, a problem is present in the control box which will need Norm's careful attention. (Should have sent it with the rotor, but this was my mistake, not Norms.)
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