Wow...........Talk about a ONE sided point f view. All you cared about was that it didn't go your way. HRO is awesome! And, as any business they MUST make a profit to stay in business. If you were the business owner, you'd do the same thing they did. HRO has always gone above and beyond the call of duty for me. If I call them first, and explain that I need the item asap. they ALWAYS ship the same day! I've been dealing with hem for years and have no complaints at all, except I wish they had a store closer to me. I give then the absolute highest recommendation possible! I know.....some people you cannot please.......... Thanks HRO!