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Author Topic: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT  (Read 32403 times)

WA7SGS

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #30 on: November 12, 2016, 06:19:44 PM »

HRO has disappointed me twice, once mildly and once in a costly fashion.  On the other hand they have made me happy with service above and beyond twice.  All my other purchases from them were the usual average, which in HRO's case is good. 

For those who whine about being whiny,  have a big cup of STFU please.  Problems do take place and the OP had a real problem.  If a person spends the Big Bux, he expects to be treated like a real human bean instead of being spaced off by a business.  That is a reasonable expectation.  Now HRO will lose several thousands of dollars in future purchases from this radio operator and may see others who read this thread think twice.  Not a good deal for them considering the shipping of the lightweight cable was a couple of dollars or so.

The customer is king.  Just try to do business with no customers and see how long you last...LOL!  Being an Oregonian with small town values, where every customer is precious, I treated mine like gold.  In California, there was a different mindset, one I called the F*ck A Million Theory.  If you f*ck a million it did not matter since so many millions remained to be screwed.  Californication supreme! 

YMMV. 

Rick
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KA4ETV

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #31 on: November 12, 2016, 06:37:40 PM »

As far as HRO Atlanta goes the only person there to deal with is Mark Holmes. Mark was/is the manager and a longtime employee at HRO and anytime I deal with anyone else there it's a mess. I live in the metro Atlanta area but its still a hike over there. I always go in person. I have had returned damaged items sold to me as new as well as other issues.

I have not been there for several years now because Im well equipped and also because of a bad experience I had with a salesperson who I spoke to face to face and got completely inaccurate information, had to make two return trips, and got a lot of grief from the guy/sales person in the process. I can order these items on line from many other vendors, get free shipping in some cases, and pay no taxes. The gas alone is worth doing an internet order and frankly I get as good a service level via phone/net that I do in person there (unless Im dealing with Mark Holmes).

If you deal with Mark Holmes, from my personal experience, you can't go wrong. Of course he's in management and he's not at the counter as much but if you ask for him via phone or net and/or in person I would be willing to be your problem will be handled and you will get satisfaction. FYI, I always try to use the chain of command, meaning I work with the counter guys until I know Im getting BS or they continually screw up.
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WB5LFV

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #32 on: November 12, 2016, 07:49:06 PM »

lol a bunch of winny asses outhere!! heres the worlds smallest violin playing can you hear it now????
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K6UJ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #33 on: November 14, 2016, 08:24:25 PM »

Thanks for the entertainment.
Why do people do dumb things then advertise it with a thread like this ?

 ;D ;D ;D ;D ;D ;D

Bob
K6UJ
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W4KVW

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #34 on: November 15, 2016, 08:52:57 AM »

I'll buy from HRO if they have what I am looking for.They are Top Shelf,Top Rate,& A++++++ & I have never had a single issue & doubt I ever will.HRO is the KING & Long Live The KING.

Clayton
W4KVW
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AG6JU

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #35 on: November 19, 2016, 06:35:19 PM »

Ham radio business is low margin market , specially on new radio.   many Ham dealer used to make more money on selling or servicing radio over selling new radio.  It is similar to Car Dealership , they don't make much money on selling new car. but, now most dealer dropped service department, last one with good service department was AES. 
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N1OIE

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #36 on: December 05, 2016, 06:23:56 PM »

This is surreal.  A guy takes the time to mention his dissatisfaction with a company, and all the majority of hams here can do is attack.   What is the point of having company review if they all have to be positive?  There's no need to troll here: if you've had great service from HRO or Billy Bob's wire store, say that, but don't attack someone because they feel like they got screwed on a business transaction.  I'm glad to read honest reviews of companies and products; thanks for giving us more info on the places we spend our money.  I'm not sure what motivated the sheep-like loyalty to these companies that are in the business of taking your money. 
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W0DLM

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #37 on: December 06, 2016, 06:35:39 AM »

This is surreal.  A guy takes the time to mention his dissatisfaction with a company, and all the majority of hams here can do is attack.
Did you even read the original post? His problem with the company is that he made an invalid assumption, and didn't ask for, or pay, for expedited service. Now he is criticizing the company because they did not consult their crystal ball, and find out about his assumptions. There is nothing at all surreal about suggesting that his complaint should be directed into the mirror, instead of at the company.
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KD8TUT

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #38 on: December 06, 2016, 08:42:24 AM »

This is surreal.  A guy takes the time to mention his dissatisfaction with a company, and all the majority of hams here can do is attack.
Did you even read the original post? His problem with the company is that he made an invalid assumption, and didn't ask for, or pay, for expedited service. Now he is criticizing the company because they did not consult their crystal ball, and find out about his assumptions. There is nothing at all surreal about suggesting that his complaint should be directed into the mirror, instead of at the company.

I get it... so you are trying to help the OP. Got it now.

<rolleyes>
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N0YXB

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #39 on: December 06, 2016, 09:46:20 AM »

His problem with the company is that he made an invalid assumption, and didn't ask for, or pay, for expedited service. Now he is criticizing the company because they did not consult their crystal ball, and find out about his assumptions. There is nothing at all surreal about suggesting that his complaint should be directed into the mirror, instead of at the company.

Agree and I don't believe HRO said they only care about the bottom line. But any business that ignores the bottom line probably won't stay in business long. Some feel the customer is always right, but that's just not so.
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KA4DPO

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #40 on: December 06, 2016, 10:06:14 AM »

I have never had a bad experience with HRO in 40 years as a customer and a lot of radios and accessories.  They are in business to make money so of course they keep their eye on the bottom line, they are not a charity.  They do however, have excellent customer service, at least that has been my experience.
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N1OIE

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #41 on: December 06, 2016, 03:40:03 PM »

This is surreal.  A guy takes the time to mention his dissatisfaction with a company, and all the majority of hams here can do is attack.
Did you even read the original post? His problem with the company is that he made an invalid assumption, and didn't ask for, or pay, for expedited service. Now he is criticizing the company because they did not consult their crystal ball, and find out about his assumptions. There is nothing at all surreal about suggesting that his complaint should be directed into the mirror, instead of at the company.

Sure, you can disagree with him, but there is no reason to call him an @$$ or question his intelligence ... this is typical ham crap -- hiding behind a keyboard.  Yes, I read the post, and I felt the need to chime in because, as is far to often when dealing with hams, it has to devolve into personal slights and insults. And we wonder why our clubs consist of a bunch of old grumpy white men, and none of the "kids" want to join us.  That's for another post, and is about as productive as pissing into the wind, so peace out!!!
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K9MHZ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #42 on: December 10, 2016, 09:11:59 AM »

....The ham community is small, so if you criticize HRO, "friends" of employees or owners will drop out of the sky blaming you for the problem.....

Do you honestly believe this?  Wow.  A vast coordinated effort to defend HRO to the end....pretty good deal for them, I guess.

"The ham community is small," that part we agree.  What people don't like are postings that hammer one of the very few remaining dealerships who try to provide products at reasonable pricing to our small community.  Try going overseas OM, and checking out what gear costs there, if you can even find any.  But, that would get you out of your little cocoon of comfort, obesity, and complaining.  Can't have that.
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KD8TUT

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #43 on: December 10, 2016, 09:51:49 AM »

....The ham community is small, so if you criticize HRO, "friends" of employees or owners will drop out of the sky blaming you for the problem.....

Do you honestly believe this?  Wow.  A vast coordinated effort to defend HRO to the end....pretty good deal for them, I guess.

"The ham community is small," that part we agree.  What people don't like are postings that hammer one of the very few remaining dealerships who try to provide products at reasonable pricing to our small community.  Try going overseas OM, and checking out what gear costs there, if you can even find any.  But, that would get you out of your little cocoon of comfort, obesity, and complaining.  Can't have that.

My response to you ignoring your insults, is this:

When these companies fail to meet the expectation of their customers- they are fair game. They exist to make a profit to be sure. Though without the customer that goal cannot be met.

When someone complains they are doing the company a favor. The company can take it under advisement, make it right, or ignore it at their peril. It also serves to let other customers know what is going on with a company- and perhaps what problems they may encounter.

And yes... this community is very incestuous when it comes to business relationships. And for those hams who are not "important", well known, or have a lot of time or money to throw around- a bad review of a company can be the only recourse.

So please... take the "oh the poor company" lie somewhere else. It sounds like socialism for companies. Maybe you ought to take some tissue to your friends over there. Maybe you can drop the name of an employee over there you do business with?

Speaking personally, I'm sick to death over how you guys attack people for expressing their dissatisfaction, and do it on a forum intended for reviews.

Oh.. and yea- I'm fat. That can be fixed. You... you'll be stupid forever :)
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NN4RH

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #44 on: December 10, 2016, 01:37:39 PM »


When these companies fail to meet the expectation of their customers- they are fair game.

Even when the expectations are unreasonable and/or are not even communicated in the first place.
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