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Author Topic: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT  (Read 32403 times)

K9MHZ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #60 on: January 17, 2017, 09:48:01 AM »

He basically told me that it did not matter that Atlanta had the expensive meter that I needed, that it was more important for them to make a profit than to keep amateurs happy. 

I doubt very very very much that the manager said that at all.

+1. 
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N6BIZ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #61 on: January 17, 2017, 11:51:55 AM »

Call Janet hro Anaheim
She will help u old man
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K9MHZ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #62 on: January 17, 2017, 01:13:56 PM »

Eh, not as much fun for the OP as stirring up a $h!+storm on the internet.

Who could blame HRO if they threw in the towel and said "enough of these idiots."  
« Last Edit: January 17, 2017, 01:22:54 PM by K9MHZ »
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KD6CCP

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #63 on: January 21, 2017, 07:26:00 AM »

Kind of low class complaining. Relax
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KD2AKG

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #64 on: January 23, 2017, 07:19:47 PM »

When I order from HRO, I call the Dover store ask when it's going out and when I can expect the package. Never had a problem with them. My wife once made a mistake ordering me a gift online, but called and staff quickly fixed it. I can't complain, but I see why the OP was mad.

Nothing wrong with venting frustrations, nor is there anything wrong with people expressing how great the company is. It seems to be well-run, and the folks working there are hams just like us.
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KG4RUL

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #65 on: January 24, 2017, 07:23:17 AM »

He basically told me that it did not matter that Atlanta had the expensive meter that I needed, that it was more important for them to make a profit than to keep amateurs happy. 

I doubt very very very much that the manager said that at all.

+1. 

That is what takes this from a possibly, legitimate gripe to a ripe, rich, steaming load of equine excrement.
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N9AOP

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #66 on: January 24, 2017, 08:56:59 AM »

Go ask a used car salesman.  He will tell you that it is easy to screw a customer but the good salesman can make the raped customer feel like royalty.
Art
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W8BYH

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #67 on: January 29, 2017, 07:01:24 AM »

I've dealt with HRO Atlanta for over 15 years. If I need a part today or tomorrow I drive there (I live on the south side of ATL). If I need it 3 -4 days out I'll just order on-line and I know from past experience there's an excellent chance it'll be in my car port well before I need it. If you visit the store you get a sense of how busy they are. The back room staff is tackling on-line orders, the storefront staff is handling phone orders and it CAN be difficult to get their attention, particularly at lunchtime when it seems every Ham in the country is calling in over their lunch break.

It seems like barely contained chaos, but I guess it works because I've never had a wrong order in 15 years.

When you walk in, if they know you you'll get a friendly wave as they look up from their computer screens, but they'll pretty much leave you to your own devices unless you ask for assistance. That's OK, I like that. If you do need help one of the staff will take whatever time is necessary to assist you. Doesn't matter if you are buying a $1,000 radio or a $2 part. I'm not joking. I went in one day looking for a PL-259-to-BNC straight connector to use with my BuddiPole system. One of the guys spent a full 10 minutes going through all the connectors they have in boxes and on the pegboards behind the counter looking for the right part. It became like a personal quest for him. He eventually concluded that they were out of stock. Even if they had it and I bought it they would have lost money on the sale just in the time spent looking for the item (I know that may say something about stock and inventory control, but they actually have the connector section pretty well organized).

Mark took the time to personally set me up on DSTAR as I waffled around for 30 minutes on buying an ID-51. There was no buying pressure, and Mark actually did the DSTAR registration before I made the purchase decision, then he emailed me later in the day to confirm the registration and remind me to wait a day or so to make sure my callsign gets propagated across the reflectors.

Their pricing is good on most items. You can find better pricing on some items at other retailers but overall HRO is either in-line with everyone else or a little bit cheaper. There's never really a true bargain in ham radio unless you are buying used or a manufacturer is running a sale - the retailers like HRO work on such slim margins they really don't have the wiggle room to try to undercut each other to gain a better position in a very small retail market.

I like and I support HRO. Given the volume of sales they handle each year it's inevitable there'll be some hiccups but overall they do a very good job and they'll continue to get my business.
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W4KVW

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #68 on: February 06, 2017, 08:28:42 AM »

If I were you I'd never spend another penny with HRO.That will show them & I bet it won't be long & they will go out of business.Put you foot down & show them you are serious.As for me I'll keep spending my money at HRO so we will see if I spend enough that they will never notice that you even existed.Don't cry in your milk or you will be blaming the cows for making watered down milk next.In the future as when ordering if the items you are ordering are in stock at any one store & then place your order from that store & you won't have this issue with whatever other store you are spending all of your money at.HRO has so many more stores than any others they sure will miss your business.NOT  LOL  :o

Clayton
W4KVW
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N6BIZ

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #69 on: February 06, 2017, 03:59:42 PM »

Fool
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N7BMW

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #70 on: February 06, 2017, 11:50:45 PM »

SHEESH   Hasn't the discussion gone on too long?

The original poster is disappointed that HRO did not read his mind and therefore did not know that he needed his order by the weekend.  Somehow this is HRO's fault. 

End of story.

Can a moderator please lock this thread?  PLEEEZE!!!
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W4KYR

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #71 on: February 07, 2017, 12:59:13 AM »

SHEESH   Hasn't the discussion gone on too long?

The original poster is disappointed that HRO did not read his mind and therefore did not know that he needed his order by the weekend.  Somehow this is HRO's fault. 

End of story.

Can a moderator please lock this thread?  PLEEEZE!!!

I agree too, this has more than run it's course. Mods, please close this thread.
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N0YG

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #72 on: February 09, 2017, 06:03:37 AM »

HRO DOES CARE and is a BIG resource for help with most equipment. Mark, Josh and the Atlanta team are the best. What is being said probably did happen but so what it's not life or death. You are pissed because you had to wait till Tuesday to receive your order. I can't say why HRO shipped from Texas instead of Atlanta and then sent the cheap cable which is the root of your conversation. It happened it's water under the bridge now. If you still harbour this resentment towards HRO PLEASE next time MacGyver it that what hams do. Good Luck my friend and your blood pressure will thank you !
n0yg Robert
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KD8HMO

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #73 on: February 13, 2017, 09:20:22 AM »

Im a semi driver and I stop in the Atlanta store quite often. They helped me get all set up with a Yaesu FT857D and Mini-Tarheel antenna. They had a bunch in stock, so no problems.
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AA4HA

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RE: HRO DOESN'T CARE ABOUT THE AMATEUR, JUST BOTTOM LINE PROFIT
« Reply #74 on: February 13, 2017, 11:46:55 AM »

Any project where you plan on the materials arriving the day before the work is to begin is practically doomed from the onset. I see project managers do it all the time and when I check to see if they are ready to go I hear answers like "well, I ordered the materials and they should be here on Friday and the construction crews will be in on Monday with the crane, cement truck and electricians". I just shake my head and remind them that they better be watching the FedEx or UPS package tracking system like a hawk for that entire day because if it does not arrive the delay is going to cost thousands of dollars in labor.

And still, (the last time was on Friday December 16th) they were waiting but the christmas rush of presents getting delivered meant that we did not receive a three cavity bandpass filter from TX/RX and it shot the schedule to hell for that Monday. It eventually did arrive by Monday at midday but we had already lost an entire days worth of labor from the installation crew for a base station. Then we had to rush all week long with 12 hour days to make up the time so it would be complete before Christmas.

It's not just HRO, there are so many things that are outside of your control that can screw up a schedule. You need to order well in advance and have every item inventoried, "dry-fitted" on the bench and labelled before you make an attempt at a time-critical installation of anything.

Talley (large communications supplier) did that to me with a 9 dB Andrew omni directional antenna that didn't arrive on time. I sat there for three days, waiting for them to ship it out of California. In that case it was my fault, I did not verify that every part had arrived at the customers shop before I brought a crew on site to do the installation. No matter what they promise, you are still responsible for making sure you have all of the parts on hand well before you schedule work.
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Ms. Tisha Hayes, AA4HA
Lookout Mountain, Alabama
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