I recently had Ten-Tecs answer to the Ameritrons Al-811 amplifier in here for some repair and upgrade work. We don't hear much about this amp on here. It is a Centaur, runs 3 811a tubes, just like the Al-811. It is rated at 500w CW and 600w PEP SSB. Sound familiar??? ? Anyhow I was told he was running this thing to 700 watts. Oh Yeah, for sure. The tubes I removed are black. You can't even see the insides of the tube. It looks like it was sprayed painted black. How do you upload a photo on here?
Unfortunately thats an all to common story, and has much less to do with the amplifier brand or the designer than it does with the operators inability to properly tune their amplifier.
The best advice I can give you 811A amp owners is to tune up for peak power as quickly as possible, and then look thru the vent window whilst transmitting to check plate glow. Anything more than a red and you can guarentee damage is likely sooner or later.
The other big culprit is running AM, where carrier efficiency is around half of peak output efficiency, and 811As are already on the edge for dissipation as it is.
I don't really think any 811A amp should be run in AM. Most of them (the AL-811 for example) struggle to even tune up at 400 watts output due to lack of load C on that band. Imagine how bad things get when you then start running a 100 watt carrier though an already inefficient pi network.
I'd find out whether or not your customer knows how to tune properly. If they do (and you're certain of it), I'd ask them next whether or not they run AM. I bet they do.
Also while you are repairing it, remove the grid resistors and grid bypass capacitors (if present). An end user who melts plates is in big trouble when using Chinese / Russian 811As, which will sag inwards to the point they will eventually arc to grid when abused. The arc will often take out the grid resistors, making problems even worse in the future (the now floating grid will encourage a plate to cathode short). Better to trade off slightly better tube balance for much better exciter / amplifier protection in the event of an arc (which is inevitable in those who abuse chinese/russian 811As).