That's why there are multiple vendors.
Art
Absolutely
All I did was talk to the man. I was told by customer service previous it was being taken care of and an exchange would be
taking place upon receiving it back and I would get a call or email telling me it was being shipped. Never got that call and when
I called was told it was waiting to be checked by a tech. That was NOT what I was told would happen by customer service when I explained
that it had an intermittent problem. I know being a retired avionics tech an intermittent problem might never been found and often times
take a long time. The radio was brand new, I shouldn't have to wait to get my statements verified. It was a factory problem, all
DX Engineering had to do was send it back to Kenwood and send a replacement like I was told they were going to do.
When I tried explaining the above to the Tech, George, he lost it and I have no idea why. I even tried to calm him down saying I was not being
belligerent but just presenting facts told me by their own customer service! He should have never been involved, that, or they have terrible
in house communication. I know it took several calls and long waits to even reach him so I am sure he was busy. That does not give him one
excuse in the world to go nuts on a good paying customer, even Mr Duffy agreed on that.
That fact it happened and I didn't even get a call explaining why in God's name their Tech was screaming at me, I just could not accept.
Yes I did receive a full refund and an apology from the president of the company, nothing more, no reason given for that strange behavior
or a simple phone call explaining what was a matter with their guy.
If I had Mr Duffy's position, I would have sent him for a mental evaluation and if he refused I would get rid of him.
I wasn't going to go into detail but I did because I have absolutely nothing to hid. I don't have anything against DX Engineering and in fact they gave
me one hell of a deal of the Kenwood!
I know there are people out there thinking I did something wrong. The only wrong thing I did was talk to George their hair trigger Tech who needs some counseling and should never deal with the public.