So, I placed an order through Gigaparts for a charger for my FT3D, RT systems software with cable and a Diamond antenna. At the time I opted for a quicker shipping method of UPS and paid the extra $7 for that.
I receive a notification that the RT systems software and cable are backordered for two weeks (ok, yes, its backordered everywhere) so that's expected. I am asked in an email if I would like a partial shipment (so I can get the charger and the antenna before 2-4 weeks). I ask that they ship those as they are in-stock. I receive a follow up email that they want to charge me an additional $9.29 for shipping on the split-order.
I find that offensive; as normally the shipping would of been free (I only paid $7 more because I originally asked for UPS delivery). If I am going to wait 2-4 more weeks then any benefit of UPS shipping to get it quicker is a moot-point.
Today I called their service number and was told that they will still want to charge me $9.29 for split shipping... But now I am incensed; because this is just price-gouging and I am essentially paying for their inability to complete an order. Annoyed, I am just cancelling the order for the RT Systems software and cable and instead will wait to buy it directly from RT or someone else.
They don't really seem to care about customer satisfaction; its all about how much they can upcharge you after the sale. In the future I will really need to think twice about buying from Gigaparts, even though it is a local company for me and only 60 miles away.