But it remains the truth, no matter how it's packaged, or much you don't want to see it.
PR and Customer service are very important to any business. I maintain that it is not unreasonable to expect a courteous reply from any retail company, even if it is not the answer you were looking for.
I'll maintain you are not wrong.
What is wrong is asking for "support" in order to expedite a for fee repair , not getting it and then complaining about it with a liberal dose of "sour grapes" type comments reviewing and speculating on the past, present and future of the company.
Which of course conjours all the spirits 
Hi,
Do I understand you correctly, that if someone is repairing a radio and getting paid, they are not entitled to ask a question of the radio manufacturer, and ONLY a individual owner has that right. Given that TenTec did not know if he was the "owner", and he RECEIVED NO REPLY, NONE, ZERO, ZILCH.
And also in a Forum Titled "Company Review", only owners are entitled to post "review" of THEIR EXPERIENCE in dealing with the "company" and their lack of response.
In my 62 years in Amateur Radio, I have owned radios and accessories made by at least 50 manufacturers, foreign and domestic. At one time or another, I have probably contacted many of them for assistance in a repair or adjustment, I can honestly say I was NEVER denied that assistance, or ignored. And, also, I am sure none of them knew if I was the owner or not.
That sir is the good old "Amateur Radio Spirit".
73,
John
maybe you missed it right there on the first post of this thread:
To quote the OP:
Anyway, it took them a week to return an email. I won't call it an answer because they didn't address the question at all.
They did suggest that I send it in for a minimum service fee of $140 with additional work
billed at $125/hr.
That's NOT "and he RECEIVED NO REPLY, NONE, ZERO, ZILCH."