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Author Topic: TenTec isn't even trying  (Read 2183 times)

KA4DPO

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Re: TenTec isn't even trying
« Reply #15 on: November 01, 2020, 12:36:12 PM »

I see the previous anti-Ten Tec thread finally scrolled off. 

Guess the Premature Funeral Committee just couldn’t let that happen, could they?

Pathetic, the lot of you.

I emailed them with no per-conceived notion about the state of affairs at TenTec.
In fact, I was hoping they were getting their act together .  I'm just reporting the facts.

Considering  the blistering diatribe the owner posted on the forum ( very disappointing!) and the recent experience I had, why would you defend them? Like the title says; Tentec isn't even trying.

It's true what they say about the fish rotting from the head.

If you have a lot of time you may want to read this.  I will caution you, I read it and it made my hair hurt.

http://lists.contesting.com/_tentec/2017-02/msg00245.html

It speaks volumes.

Here is another one that might explain the behavior of some of the rabid defenders.  I guess they think they will get some sort of reward or something.  I don't know, but look about 14 paragraphs down, this one is also chock full of insights.

http://lists.contesting.com/archives//html/TenTec/2017-03/msg00066.html
« Last Edit: November 01, 2020, 12:50:54 PM by KA4DPO »
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K1FBI

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Re: TenTec isn't even trying
« Reply #16 on: November 01, 2020, 01:36:58 PM »

Now almost 4 years after those posts it seems like nothing has changed. It's starting to resemble Joe Biden's career....
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AC2EU

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Re: TenTec isn't even trying
« Reply #17 on: November 01, 2020, 02:11:53 PM »

Quote
If you have a lot of time you may want to read this.  I will caution you, I read it and it made my hair hurt.

http://lists.contesting.com/_tentec/2017-02/msg00245.html

It speaks volumes.

Here is another one that might explain the behavior of some of the rabid defenders.  I guess they think they will get some sort of reward or something.  I don't know, but look about 14 paragraphs down, this one is also chock full of insights.

http://lists.contesting.com/archives//html/TenTec/2017-03/msg00066.html

So the theme is if you are not all for TenTec, you are un-American? WOW!
I like the part where he threatens to delay a new rollout a day for every negative comment! Are you kidding me????
( must have read too many negative comments, huh?)

I thought he was just having a bad day with that Eham post, but apparently this is the way he thinks all the time!
With an attitude like that he doesn't deserve anybody's business.

I have one word for all of the above: ELECRAFT
...An American radio company that seems to be holding it's own in the SDR business!

KF6QEX

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Re: TenTec
« Reply #18 on: November 01, 2020, 02:22:00 PM »

Quote
Here is another one that might explain the behavior of some of the rabid defenders.  I guess they
think they will get some sort of reward or something. 

There are two types of rabid. Rabid supporters and rabid non-supporters .
There is also a small, one could say statistically insignicant group  that is  somewhere it the middle, some  trying to stay objective more than others.

Some companies annoy me more than others.
TenTec is one of the companies that I noticed back then in the old days when I would look at a picture of a TenTec Omni in the 1980 Handbook under candlelight, walking uphill both ways, in the rain.
So far the only TenTec i ever owned was the 20m to 6m transverter.
The only damn complete transverter offered in the US market that didn't look like an  unfinished science project (sorry DEM - another company on my like list)

Now, on the subject at hand.
Sending an email  asking for troubleshooting help, and how long the reply should take.
Anything less than a perceived fast reply will be reported as too slow.
As for the three month turnaround whcih by the way is only 1/4 of a year or 270 days if you want to make it sound worse, most people offering repair services are backlogged.

That's what spare of backup radios are for.
 To be able to get on the air when the smoke comes out and you don't have the part waiting to be installed. Even if you do,  turning on the backup rig is faster than taking the covers off, even if the board is accessible, even if the part is in your hand and the soldering iron is already warmed up.

Back to the email.
It seems someone was troubleshooting a radio, as a favor,  for fun, profit , savings or all of the aforementioned and needed help.
So an email was sent to the company that charges a fee just to put the radio on the bench.
And it took them a week to reply.
I bet they were busy putting radios on the bench.

If my car has a problem I can send  all the emails in the world and the answer is going to be something along the lines, of "drop your vehicle off".

In the end, you either "know" and "can" or you "don't" and "can't".

A radio operator that is not of the type to take the covers off, probably has a backup rig because if something happens they expect to "send it out".
Same reason why when you have kids in school you keep extra toner cartridge stashed away and now with online instruction, spare router.

So yeah...emails of the "I know you charge money for working on radios but since I'm reaching you over email can I have a free answer soon?" do see to take "a long time" to get answered.

I feel the US ham market is better with TenTec around than without.

Now if there was a way to get Elecraft to design better enclosures....but that's a rant for another day :)











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KF6QEX

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Re: TenTec
« Reply #19 on: November 01, 2020, 02:25:46 PM »

Quote
I was recently repairing an Orion, but though I'd cut to the chase and email a question to TenTec support.
Were you repairing your own radio or someone elses?
For free or not for free?
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AC2EU

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Re: TenTec
« Reply #20 on: November 01, 2020, 03:08:47 PM »

Quote
I was recently repairing an Orion, but though I'd cut to the chase and email a question to TenTec support.
Were you repairing your own radio or someone elses?
For free or not for free?

What does it matter?
If their "schematic" and documentation was worth a spit, I wouldn't have needed to ask anything.
Good companies will help if they can. I don't need/want/expect spoon feeding. It was a straight forward very specific question.

My take is the tech didn't have a clue ( even how it works) and would probably would have declared it "unrepairable" if I sent it in.
Wait or no wait, they never answered my question- even a week later.

Just because TenTec is an an American company, doesn't mean it deserves any support if it is poorly run.
Do you take your car to any old mechanic just because he's an American? I think not...
Detroit got a wake up call when the Japanese made better cars and ate their lunch for a while. The car manufacturers did eventually wake up but I'm not so sure that is going to happen with TenTec the way things seem to be going.

The owner talks about the detractors putting people out of work. What about his poor attitude/management/leadership?
That's where the problem lies, not the customers!

KF6QEX

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Re: TenTec isn't even trying
« Reply #21 on: November 01, 2020, 04:08:12 PM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.





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AC2EU

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Re: TenTec isn't even trying
« Reply #22 on: November 01, 2020, 04:51:39 PM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.

They didn't ask, why do you?
Your argument doesn't hold water.
Took a week to get a non-answer. I left it at that. I'm not going try again...ever. I see how it is.
Again if the docs were up to snuff, I wouldn't want or need "help".
So, do they jump out of their skin for YOU?
Are you guys buddies or something?

W3WN

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Re: TenTec isn't even trying
« Reply #23 on: November 01, 2020, 05:27:32 PM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.
Don’t worry about it.  As you’ve no doubt observed by now, the Usual Suspects from the Premature Funeral Committee have jumped in, with the same old same-old.

The reality is that N8WFF has brought Ten Tec back from the brink.  The company is in business again, even if the Amateur Radio business lines aren’t fully back yet.

The reality also is that he has chosen to operate the company, in many aspects, differently than the original Ten Tec, and differently than it was during the RFConcepts and subsequent owners(s) eras.  I’m not saying it’s necessarily right, nor necessarily wrong; just different.

That’s the truth.  Some on the PFC can’t handle the truth.  So it goes; their problem, not mine, nor yours.

73
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KA4DPO

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Re: TenTec isn't even trying
« Reply #24 on: November 01, 2020, 09:01:14 PM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.
Don’t worry about it.  As you’ve no doubt observed by now, the Usual Suspects from the Premature Funeral Committee have jumped in, with the same old same-old.

The reality is that N8WFF has brought Ten Tec back from the brink.  The company is in business again, even if the Amateur Radio business lines aren’t fully back yet.

The reality also is that he has chosen to operate the company, in many aspects, differently than the original Ten Tec, and differently than it was during the RFConcepts and subsequent owners(s) eras.  I’m not saying it’s necessarily right, nor necessarily wrong; just different.

That’s the truth.  Some on the PFC can’t handle the truth.  So it goes; their problem, not mine, nor yours.

73

Yeah, different, that's a nice way to put it. ::)
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VK5ISO

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Re: TenTec isn't even trying
« Reply #25 on: November 01, 2020, 09:38:00 PM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.


Very perceptive question, KF6QEX.

It casts an entirely new light on this thread!
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K1FBI

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Re: TenTec isn't even trying
« Reply #26 on: November 02, 2020, 04:35:19 AM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.
Don’t worry about it.  As you’ve no doubt observed by now, the Usual Suspects from the Premature Funeral Committee have jumped in, with the same old same-old.

The reality is that N8WFF has brought Ten Tec back from the brink.  The company is in business again, even if the Amateur Radio business lines aren’t fully back yet.

The reality also is that he has chosen to operate the company, in many aspects, differently than the original Ten Tec, and differently than it was during the RFConcepts and subsequent owners(s) eras.  I’m not saying it’s necessarily right, nor necessarily wrong; just different.

That’s the truth.  Some on the PFC can’t handle the truth.  So it goes; their problem, not mine, nor yours.

73

Yeah, different, that's a nice way to put it. ::)
They don't sell Amateur Radios, they hardly repair radios (even at a super premium price) and they could care less about their Amateur Customers. Talk about an understatement, Yes, "Ten Tec" is very DIFFERENT indeed!
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WI8P

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Re: TenTec isn't even trying
« Reply #27 on: November 02, 2020, 05:17:37 AM »



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W3WN

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Re: TenTec isn't even trying
« Reply #28 on: November 03, 2020, 04:29:48 AM »

They don't sell Amateur Radios, they hardly repair radios (even at a super premium price) and they could care less about their Amateur Customers. Talk about an understatement, Yes, "Ten Tec" is very DIFFERENT indeed!
There are several fallacies with those statements.
1.  They do sell Amateur Radios equipment, including but not limited to transceivers and accessories.
2.  They do repair equipment. 
2a.  Again, as previously noted, they have a backlog due to the pandemic-enforced shut-down, and they are trying to hire additional staff.
3.  They do care about their customers, including Amateur Radio operators.
3a.  Yes, they have customers in other markets. 
3b.  Most of the members of the Premature Funeral Committee, it should be noted, are not customers at present; many have publicly stated that they never will be, or if they ever were, never will be again. 



Yup.
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AC2EU

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Re: TenTec isn't even trying
« Reply #29 on: November 03, 2020, 06:47:07 AM »

W3WN:

As full disclosure, do you have some pecuniary interest in TenTec?

Your rabid defense of a clearly very troubled company makes me wonder why.

I personally know of two people who had their radios returned from TenTec as "unrepairable"
.
Covid is a convenient excuse for many things these days. How does it keep them from returning emails in a timely fashion?  ( especially if they are supposedly shut down?)
Also, a repair facility can easily be set up in a safe social distanced configuration.

From some of the owner's own statements, he appears to lack objectivity and blames everybody but himself for the state of the company. Very unfortunate!

I am not trying to trash TenTec. They are doing a great job of that themselves.

Actually,I would like to see them to address their problems rather than being in a state of denial.
Worse yet, they send out their henchmen after those who do voice a complaint like in the DPRK.

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