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Author Topic: TenTec isn't even trying  (Read 2185 times)

K1FBI

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Re: TenTec isn't even trying
« Reply #30 on: November 03, 2020, 07:32:06 AM »

They don't sell Amateur Radios, they hardly repair radios (even at a super premium price) and they could care less about their Amateur Customers. Talk about an understatement, Yes, "Ten Tec" is very DIFFERENT indeed!
There are several fallacies with those statements.
1.  They do sell Amateur Radios equipment, including but not limited to transceivers and accessories.
2.  They do repair equipment. 
2a.  Again, as previously noted, they have a backlog due to the pandemic-enforced shut-down, and they are trying to hire additional staff.
3.  They do care about their customers, including Amateur Radio operators.
3a.  Yes, they have customers in other markets. 
3b.  Most of the members of the Premature Funeral Committee, it should be noted, are not customers at present; many have publicly stated that they never will be, or if they ever were, never will be again. 



Yup.

So easy to blow holes through your B.S.
Go to their website. Look up Ten Tec Eagle. Last update Spring 2016...none available for sale. Yes, you can order an Omni VII for $3000 or more that's made from leftover parts.

They state growing pains??? You purchased a company with a full product line and 4 years later we have this??
Put some Miracle Grow on your plant and get your **** together.

COVID 19 STATUS UPDATE

Effective October 13, 2020 the ON LINE STORE is OPEN for amateur business again!

However, we are functioning on a very limited basis.  Email will be answered and shipments processed ONLY on Tuesdays and Thursdays. Operating a small business during the new world of COVID is a difficult endeavor, so please be patient with us.  The good old days are gone and they probably aren’t coming back. These are trying times for everyone. Keep in mind it isn’t just TEN TEC but the entire world economy that is back logged from being closed a half year and it is a long road to recovery. Rome was not built in a day but it sure didn’t take long to burn down.

We have caught up with and returned all the repairs from before the state mandated closure. We are issuing repair RMA’s again. However, please  do not expect rapid turnaround times because we probably will not be physically able to get to new repairs for a couple of months considering the upcoming holidays. Right now we are just overwhelmed with commercial production and the new Dayton factory project.  Growing pains are inconvenient but serve the health of the company in the long term. We are positioning Ten Tec to thrive in the future and just have to do the things that we do.  Hopefully amateur radio production will restart in the first quarter with Omni 7+.

Thank you for your patience and continued support.

Mike N8WFF
President
Ten Tec /  Dishtronix /  Alpha RF Systems
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W3WN

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Re: TenTec isn't even trying
« Reply #31 on: November 03, 2020, 07:56:16 AM »

The language is uncalled for.  However, it does indicate that you don't have anything new to say, so you're stooping to personal insults.

We're done here.
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Quando Omni Flunkus Moritati.
Ban The DH!
זאל ס גיין באַקס!

K1FBI

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Re: TenTec isn't even trying
« Reply #32 on: November 03, 2020, 08:16:02 AM »

The language is uncalled for.  However, it does indicate that you don't have anything new to say, so you're stooping to personal insults.

We're done here.


In plain English, your "fallacies" (a backdoor way of saying liar) attack on all who disagree with you was not accurate. Since the facts trumped and stumped you, NOW you are done here.
Typical, bye-bye.
For the record your funeral committee rhetoric is also false.

 Build the Eagle (with individual band memory for settings this time around) and I'll buy the first one.
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K1ZCY

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Re: TenTec isn't even trying
« Reply #33 on: November 03, 2020, 10:21:49 AM »

Hey guys give Mike a break. Supplies are hard to get right now. State governments have close down business in the past months. And this is Not Mike's fault. I own a Omni VII and will buy new Omni VII+ next year. I am also a business owner so I know what Mike is going through. Mike I wish you all the luck keeping Ten Tec going.

 John K1ZCY
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KF6QEX

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Re: TenTec isn't even trying
« Reply #34 on: November 03, 2020, 10:39:51 AM »

Quote
What does it matter?
I see.
Ok.
So.....lets assume you were getting paid for the repair.
You wanted some free fast help to help you earn your pay faster and easier.

So you are not a "customer"
You could complain about professional courtesy not being what it used to.
Or you could complain your competitor took too long to not answer your question.

OK?

So yeah...it matters a whole helluva lot.


Very perceptive question, KF6QEX.

It casts an entirely new light on this thread!

The guy fixes radios for a living. So he gets really pissed off when he asks for help and instead he has to figure it out himself.
For all we know there are 1,2,3,4 or more similar radios on his shelf that he is going to need help fixing.
If he raises enough hell now, he may be able to get help later....or not. Not after this mess.

As for
Quote
As full disclosure, do you have some pecuniary interest in TenTec?

Your rabid defense of a clearly very troubled company makes me wonder why.

Wow...talking about the kettle calling the pot black....
There is somone with pecuniary interest in getting free fast help from TenTec and that's AC2EU himself. 

As for myself, no one sent me here. I read the post like everyone else and it rubbed me the wrong way.
Had it been a "real customer" that had trouble with their rig and they were being told 12 weeks ,
A)they would be asking for help here,
B) a bunch of people would have jumped in with alternative places to have it repaired with shorter turnaround.

Of course in the case of B) , had it been sent to him we would have come full circle and ended up in the same mess :) 











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K1FBI

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Re: TenTec isn't even trying
« Reply #35 on: November 03, 2020, 11:12:09 AM »

QEX speaks the truth.
I can see where people would view this thread as misleading:
mcveyelectronics.com
« Last Edit: November 03, 2020, 11:18:51 AM by K1FBI »
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AC2EU

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Re: TenTec isn't even trying
« Reply #36 on: November 03, 2020, 12:04:16 PM »

Quote
The guy fixes radios for a living. So he gets really pissed off when he asks for help and instead he has to figure it out himself.
For all we know there are 1,2,3,4 or more similar radios on his shelf that he is going to need help fixing.
If he raises enough hell now, he may be able to get help later....or not. Not after this mess.

Whether I am buying parts or need information, good companies do their best to support the product.
Even after a week they didn't answer the one simple question,  was my point.
I got the impression they didn't know the answer themselves.
Support like that is like no support at all.
Bet you can't but an A7 board or the major parts on it either. ( it wasn't offered as a solution).
Yup, it will get he "unrepairable" tag.

If you do any trouble shooting, you will be distressed upon seeing their poorly organized "schematics".
I took a deep breath and dove into that jumble of documents to fix it.
I raised no hell, I just reported what happened. I want nothing special from TenTec now or in the future.

The only thing that gets me is how some people defend TenTec no matter what.  Why? I guess that may have even more pecuniary interest in Tentec than I supposedly do... ????

Tentec is manufacturer, not a repair shop , so people like me shouldn't be seen as competition but an asset to keep their customers happy.

W5JON

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Re: TenTec
« Reply #37 on: November 03, 2020, 12:57:08 PM »

Quote
I was recently repairing an Orion, but though I'd cut to the chase and email a question to TenTec support.
Were you repairing your own radio or someone elses?
For free or not for free?

Hi,

Do I understand you correctly, that if someone is repairing a radio and getting paid, they are not entitled to ask a question of the radio manufacturer, and ONLY a individual owner has that right.  Given that TenTec did not know if he was the "owner" or not they did not reply.

And also in a Forum Titled "Company Review", only owners are entitled to post "review" of THEIR EXPERIENCE in dealing with the "company" and their lack of response.

Also if "Effective October 13, 2020 the ON LINE STORE is OPEN for amateur business again!
We have caught up with and returned all the repairs from before the state mandated closure. We are issuing repair RMA’s again." 
Why 12 week repair time, and why no time to answer a "CUSTOMER" question?

In my 62 years in Amateur Radio, I have owned radios and accessories made by at least 50 manufacturers, foreign and domestic. At one time or another,  I have probably contacted about many of them for assistance in a repair or adjustment, I can honestly say I was NEVER denied that assistance, or ignored.  And, also, I am sure none of them knew if I was the owner or not.

That sir is the good old "Amateur Radio Spirit".

73,

John


 
« Last Edit: November 03, 2020, 01:14:03 PM by W5JON »
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KF6QEX

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Re: TenTec
« Reply #38 on: November 03, 2020, 03:41:33 PM »

Quote
The guy fixes radios for a living. So he gets really pissed off when he asks for help and instead he has to figure it out himself.
For all we know there are 1,2,3,4 or more similar radios on his shelf that he is going to need help fixing.
If he raises enough hell now, he may be able to get help later....or not. Not after this mess.

Whether I am buying parts or need information, good companies do their best to support the product.

You didn't get a fast free answer, got pissed off and threw a temper tandrum to make yourself feel better.


Quote
Even after a week they didn't answer the one simple question,  was my point.
I got the impression they didn't know the answer themselves.
Support like that is like no support at all.

What are the chances in order to asnwer the question they would have to do what you did ? ....Dig through and figure it out.


Quote
Bet you can't but an A7 board or the major parts on it either. ( it wasn't offered as a solution).
Yup, it will get he "unrepairable" tag.

I don't know what an A7 board is or its major parts.
In fact I still don't know what issue you run into that you expected they would be able to get you an answer fster than you figuring it out.
In the past there have been a few of people here that downloaded manuals and dug through schematics in order to either expain or troubleshoot a circuits behavior (or misbehavior). I've done it at least once myself.
And I bet everyone was under the understanding they were helping out a "fellow ham" not a professional technician that charges real money for that kind of work.


Quote
If you do any trouble shooting, you will be distressed upon seeing their poorly organized "schematics".
I took a deep breath and dove into that jumble of documents to fix it.

I do, and as far as schematics go, there are a few schools of thought out there.
Do I enjoy having to dig through a whole bunch of interconnected subcircuits instead of a two foot foldout ? No one does. But no one said troubleshooting is easy, straightforward, obvious and it takes no special skill, or stubborness or whatever that other thing is (don't have a name for it-it's that other thing).
Otherwise anyone would be able to do it, fast  and no repair place would have a two week to six month backlog).


Quote
I raised no hell, I just reported what happened. I want nothing special from TenTec now or in the future.

The only thing that gets me is how some people defend TenTec no matter what.  Why? I guess that may have even more pecuniary interest in Tentec than I supposedly do... ????

I believe I have already established that the only thing that "got you" was the lack of fast free answer.
The fact that people came to TenTec' defence and that chapped your hide a little more was a miscalculation on your part.

What did you expect to happen?
Have everyone with pitchforks outside the TenTec building? 
or by painting their support "useless" have people ship their radios to you for repair?

Quote
Tentec is manufacturer, not a repair shop , so people like me shouldn't be seen as competition but an asset to keep their customers happy.

...and here it is.
I also hope you have never offered to become and independent "factory authorized" repair center for them in the past and were turned down.

Why not take an ad on eham ,  instead of trying to create an "infomercial thread" by beating up on someone else ?

If they charge money to do something and you charge money to do the same thing,  of course you are competitors.   "an organization or country engaged in commercial or economic competition with others."
That's why coming here to trash "their" support makes you look a lot worse than it does them.
« Last Edit: November 03, 2020, 03:46:44 PM by KF6QEX »
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KF6QEX

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Re: TenTec
« Reply #39 on: November 03, 2020, 04:46:02 PM »

Quote
I was recently repairing an Orion, but though I'd cut to the chase and email a question to TenTec support.
Were you repairing your own radio or someone elses?
For free or not for free?

Hi,

Do I understand you correctly, that if someone is repairing a radio and getting paid, they are not entitled to ask a question of the radio manufacturer, and ONLY a individual owner has that right.  Given that TenTec did not know if he was the "owner" or not they did not reply.

I don't know about "entitled". That's a long heavy word with all sorts of meanings and expectations attached to it.
Anyone can ask a question from anyone.
Their degree of satisfaction with the timeliness and actual response will vary, but I also believe their "outrage" should be also adjusted based on their origin and motivation.

Quote
And also in a Forum Titled "Company Review", only owners are entitled to post "review" of THEIR EXPERIENCE in dealing with the "company" and their lack of response.
I guess anyone can post anything as long as it doesn't violate eham rules / policies.
Should eham allow trashtalking companies when the "customer" doing the trashtalking has a "pecuniary interest" in the effect of such trashtalk ?



Quote
Also if "Effective October 13, 2020 the ON LINE STORE is OPEN for amateur business again!
We have caught up with and returned all the repairs from before the state mandated closure. We are issuing repair RMA’s again." 
Why 12 week repair time, and why no time to answer a "CUSTOMER" question?

Is this a rhetorical question or you want me to start guessing and speculating?
Does 12 weeks sound too long ? There must be others that work on these radios, if only there was a way to find them and get in touch with them....

   
Quote
In my 62 years in Amateur Radio, I have owned radios and accessories made by at least 50 manufacturers, foreign and domestic. At one time or another,  I have probably contacted about many of them for assistance in a repair or adjustment, I can honestly say I was NEVER denied that assistance, or ignored.  And, also, I am sure none of them knew if I was the owner or not.

That sir is the good old "Amateur Radio Spirit".

73,

John

By now I expect very few, if any, people believe this is a case of anyone being "denied" or "ignored".

As for "good old Amateur Radio Spirit", I don't dissagree with you , but this didn't look/sound/smelled like it was the case.

I wonder if I found a dentist where the person doing the scheduling has a ham ticket, if I can get an earlier appointment time ....what if the dentist has a ham ticket?
Maybe he can take a quick look for free  if I catch him on the repeater as he is going into work ?

I'm sure that's not what you meant :)
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W5JON

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Re: TenTec
« Reply #40 on: November 03, 2020, 04:51:04 PM »


What are the chances in order to answer the question they would have to do what you did ? ....Dig through and figure it out.



Wow, a super technician that has never requested assistance from a manufacturer and just "Dig through and figure it out", and just loves to rack up the repair time.  You can not be serious!

In my 62 years in Amateur Radio, I have owned radios and accessories made by at least 50 manufacturers, foreign and domestic. At one time or another,  I have probably contacted about many of them for assistance in a repair or adjustment, I can honestly say I was NEVER denied that assistance, or ignored.  And, also, I am sure none of them knew if I was the owner or not.
But I currently own no TenTec radios, and given the TenTec  STATED customer assistance policy,  I will not.

Mike could learn a great deal from Elecraft and a few other USA "MANUFACTURES" who offer  always available, excellent "CUSTROMER SUPPORT" and service as an asset to increase sales and NOT as a pure PROFIT center.  And do not make you feel guilty for asking for assistance on THEIR manufactured products.

That sir is the good old "Amateur Radio Spirit".

73,

John
« Last Edit: November 03, 2020, 05:07:52 PM by W5JON »
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AC2EU

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Re: TenTec isn't even trying
« Reply #41 on: November 03, 2020, 05:10:17 PM »

QEX:

Let me put this perspective for you.
I do not particularly want TenTec work.
As a business. why would I want to frustrate myself trying to fix something that has no available parts or support?
I never asked NOR DO I WISH to be an authorized service company for TenTec.
I did this one because a customer asked me to do it.
If they answered me in a timely fashion it would have taken less time and cost my customer less money to fix.


So I have a weird experience with support and I'm the bad guy? huh???
I don't think a TenTec owner would like it either.
TenTec is truly blessed to have such a rabid cult following - if that's what it is.

I posted what happened and never expected such a crap storm over me not liking how they do things.
It's my opinion. Sorry you don't like it.
I'd love to know what YOUR agenda really might be...

KF6QEX

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Re: TenTec
« Reply #42 on: November 03, 2020, 06:01:09 PM »

QEX:

Let me put this perspective for you.
I do not particularly want TenTec work.
As a business. why would I want to frustrate myself trying to fix something that has no available parts or support?
I never asked NOR DO I WISH to be an authorized service company for TenTec.
I did this one because a customer asked me to do it.
If they answered me in a timely fashion it would have taken less time and cost my customer less money to fix.


So I have a weird experience with support and I'm the bad guy? huh???
I don't think a TenTec owner would like it either.
TenTec is truly blessed to have such a rabid cult following - if that's what it is.

I posted what happened and never expected such a crap storm over me not liking how they do things.
It's my opinion. Sorry you don't like it.
I'd love to know what YOUR agenda really might be...

I have the feeling you are not reading back what you are typing.
They are "bad" for not saving "your"  time and "your" customer money.
C'mon now.

I don't have an "agenda" .This thread rubbed me the wrong way

It takes time to figure things out and expecting someone else to hand you the time savings is wishful thinking.

As for schematics.....talk to a car guy that works on BMW or VW vehicles about following the "blue /white stripe wire" ...

If the world was running in a way that's always acceptable to us .....there would be a whole bunch of unhappy people out there :)
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KA4DPO

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Re: TenTec isn't even trying
« Reply #43 on: November 03, 2020, 09:10:16 PM »

The language is uncalled for.  However, it does indicate that you don't have anything new to say, so you're stooping to personal insults.

We're done here.

That's how normal people talk, and I didn't see any personal insults, just the truth. 

Still waiting to see some preliminary specs on the ham radio death star. 
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AC2EU

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Re: TenTec
« Reply #44 on: November 04, 2020, 07:32:31 AM »

I have the feeling you are not reading back what you are typing.
They are "bad" for not saving "your"  time and "your" customer money.
C'mon now.

I don't have an "agenda" .This thread rubbed me the wrong way

It takes time to figure things out and expecting someone else to hand you the time savings is wishful thinking.

As for schematics.....talk to a car guy that works on BMW or VW vehicles about following the "blue /white stripe wire" ...

If the world was running in a way that's always acceptable to us .....there would be a whole bunch of unhappy people out there :)

At the end of the day, it's about customer service and customer relations.
**My TenTec customer is THEIR TenTec customer.**
Professional repair facilities track fail modes, part usage, etc. I would think Tentec does this ( hopefully, anyway).
Very often there may be a known issue which eliminates the need to troubleshoot, since doing so would be like reinventing the wheel. The manufacturer ALWAYS has better information and insights into THEIR products since it is a much bigger pool of information.
**Most manufacturers will check that database for a shop working on their equipment.**
...and yes, I do give basic advice on the phone from time to time.
Parts availability is a big issue as well.

Why? It looks better for the manufacturer if the customer has the option to have the radio  repaired locally. It seems like the manufacturer still cares about the customer after the sale that way. Better for future sales.

On the other hand, if the company is a real uncooperative hassle, nobody will take the equipment for repair and the customer will have buyer's remorse.

These are the facts as I see them.  This may be part of the reason why they are struggling.
Now they know, will they change?



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