The guy fixes radios for a living. So he gets really pissed off when he asks for help and instead he has to figure it out himself.
For all we know there are 1,2,3,4 or more similar radios on his shelf that he is going to need help fixing.
If he raises enough hell now, he may be able to get help later....or not. Not after this mess.
Whether I am buying parts or need information, good companies do their best to support the product.
You didn't get a fast free answer, got pissed off and threw a temper tandrum to make yourself feel better.
Even after a week they didn't answer the one simple question, was my point.
I got the impression they didn't know the answer themselves.
Support like that is like no support at all.
What are the chances in order to asnwer the question they would have to do what you did ? ....Dig through and figure it out.
Bet you can't but an A7 board or the major parts on it either. ( it wasn't offered as a solution).
Yup, it will get he "unrepairable" tag.
I don't know what an A7 board is or its major parts.
In fact I still don't know what issue you run into that you expected they would be able to get you an answer fster than you figuring it out.
In the past there have been a few of people here that downloaded manuals and dug through schematics in order to either expain or troubleshoot a circuits behavior (or misbehavior). I've done it at least once myself.
And I bet everyone was under the understanding they were helping out a "fellow ham" not a professional technician that charges real money for that kind of work.
If you do any trouble shooting, you will be distressed upon seeing their poorly organized "schematics".
I took a deep breath and dove into that jumble of documents to fix it.
I do, and as far as schematics go, there are a few schools of thought out there.
Do I enjoy having to dig through a whole bunch of interconnected subcircuits instead of a two foot foldout ? No one does. But no one said troubleshooting is easy, straightforward, obvious and it takes no special skill, or stubborness or whatever that other thing is (don't have a name for it-it's that other thing).
Otherwise anyone would be able to do it, fast and no repair place would have a two week to six month backlog).
I raised no hell, I just reported what happened. I want nothing special from TenTec now or in the future.
The only thing that gets me is how some people defend TenTec no matter what. Why? I guess that may have even more pecuniary interest in Tentec than I supposedly do...
?
I believe I have already established that the only thing that "got you" was the lack of fast free answer.
The fact that people came to TenTec' defence and that chapped your hide a little more was a miscalculation on your part.
What did you expect to happen?
Have everyone with pitchforks outside the TenTec building?
or by painting their support "useless" have people ship their radios to you for repair?
Tentec is manufacturer, not a repair shop , so people like me shouldn't be seen as competition but an asset to keep their customers happy.
...and here it is.
I also hope you have never offered to become and independent "factory authorized" repair center for them in the past and were turned down.
Why not take an ad on eham , instead of trying to create an "infomercial thread" by beating up on someone else ?
If they charge money to do something and you charge money to do the same thing, of course you are competitors. "an organization or country engaged in commercial or economic competition with others."
That's why coming here to trash "their" support makes you look a lot worse than it does them.