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Author Topic: TenTec isn't even trying  (Read 2185 times)

W3WN

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Re: TenTec
« Reply #45 on: November 04, 2020, 09:33:24 AM »

At the end of the day, it's about customer service and customer relations.
**My TenTec customer is THEIR TenTec customer.**
Professional repair facilities track fail modes, part usage, etc. I would think Tentec does this ( hopefully, anyway).
Very often there may be a known issue which eliminates the need to troubleshoot, since doing so would be like reinventing the wheel. The manufacturer ALWAYS has better information and insights into THEIR products since it is a much bigger pool of information.
**Most manufacturers will check that database for a shop working on their equipment.**
...and yes, I do give basic advice on the phone from time to time.
Parts availability is a big issue as well.

Why? It looks better for the manufacturer if the customer has the option to have the radio  repaired locally. It seems like the manufacturer still cares about the customer after the sale that way. Better for future sales.

On the other hand, if the company is a real uncooperative hassle, nobody will take the equipment for repair and the customer will have buyer's remorse.

These are the facts as I see them.  This may be part of the reason why they are struggling.
Now they know, will they change?
So, to summarize, you are upset with Ten Tec because you called for free technical advice, and didn't get it.

You say you expected a professional courtesy, although there is no way for anyone to know if they knew you were a professional.

You claim that they should have, or have access to, a database of shop(s) working on their equipment, with no information (other than your opinion) that said database actually exists.

You don't know what parts, if any, they currently have in stock.  Are you aware that the previous owners, RKR, before selling the remnants of the company to N8WFF, liquidated the bulk of the spare parts and NOS inventory?  That Mike didn't buy a working firm and simply have to pick up the keys, but has had to build the company back to a functioning entity?  It doesn't happen overnight. 

There is no evidence that the company is "struggling."  They simply haven't fully re-entered the Amateur Radio market yet, but they are succeeding in other markets, and the profits from those other ventures is what is slowly funding the return to the Amateur Radio market.  The man has a plan.  You may not agree with it, and it's certainly taken him longer than he had anticipated, but it is happening.  Or was until the pandemic shutdowns hit Ten Tec like they hit just about every other firm in the country, to one degree or another.

I'm sorry you didn't get everything you felt you were entitled to.  But to slam the company and question their existence because you didn't, well, that seems excessive.  Par for the PFC course, but still excessive.
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KA4DPO

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Re: TenTec
« Reply #46 on: November 04, 2020, 10:04:56 AM »

At the end of the day, it's about customer service and customer relations.
**My TenTec customer is THEIR TenTec customer.**
Professional repair facilities track fail modes, part usage, etc. I would think Tentec does this ( hopefully, anyway).
Very often there may be a known issue which eliminates the need to troubleshoot, since doing so would be like reinventing the wheel. The manufacturer ALWAYS has better information and insights into THEIR products since it is a much bigger pool of information.
**Most manufacturers will check that database for a shop working on their equipment.**
...and yes, I do give basic advice on the phone from time to time.
Parts availability is a big issue as well.

Why? It looks better for the manufacturer if the customer has the option to have the radio  repaired locally. It seems like the manufacturer still cares about the customer after the sale that way. Better for future sales.

On the other hand, if the company is a real uncooperative hassle, nobody will take the equipment for repair and the customer will have buyer's remorse.

These are the facts as I see them.  This may be part of the reason why they are struggling.
Now they know, will they change?
So, to summarize, you are upset with Ten Tec because you called for free technical advice, and didn't get it.

You say you expected a professional courtesy, although there is no way for anyone to know if they knew you were a professional.

You claim that they should have, or have access to, a database of shop(s) working on their equipment, with no information (other than your opinion) that said database actually exists.

You don't know what parts, if any, they currently have in stock.  Are you aware that the previous owners, RKR, before selling the remnants of the company to N8WFF, liquidated the bulk of the spare parts and NOS inventory?  That Mike didn't buy a working firm and simply have to pick up the keys, but has had to build the company back to a functioning entity?  It doesn't happen overnight. 

There is no evidence that the company is "struggling."  They simply haven't fully re-entered the Amateur Radio market yet, but they are succeeding in other markets, and the profits from those other ventures is what is slowly funding the return to the Amateur Radio market.  The man has a plan.  You may not agree with it, and it's certainly taken him longer than he had anticipated, but it is happening.  Or was until the pandemic shutdowns hit Ten Tec like they hit just about every other firm in the country, to one degree or another.

I'm sorry you didn't get everything you felt you were entitled to.  But to slam the company and question their existence because you didn't, well, that seems excessive.  Par for the PFC course, but still excessive.

I don't think it is unreasonable to expect a courteous reply from any company, whether you are a professional or not.  And I don't care about other markets, we are discussing amateur radio here.
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K1FBI

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Re: TenTec isn't even trying
« Reply #47 on: November 04, 2020, 10:36:02 AM »

Okay so for 2020 the excuse is Covid-19. What then was the excuse for the previous three years that kept the new TenTec from returning to the amateur market?
I keep hearing it takes time, it takes time. At the current rate most of the loyal customers from the old Ten Tec will be transmitting from that big tower in the sky.
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W9FIB

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Re: TenTec isn't even trying
« Reply #48 on: November 04, 2020, 09:12:16 PM »

I have emailed Yaesu a few of times over the last few years...never a reply. Should I rant and rave as well? What would it accomplish?

Full disclosure, the time I emailed Icom, I did receive a detailed answer. Same with MFJ. In fact MFJ went out of their way to find an obsolete part for an old hand held drop in charger they built years ago.

Every company has their own level of customer service. Some good, some rude, and some not at all. Just another part of life.
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73, Stan
Travelling the world one signal at a time.

KF6QEX

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Re: TenTec
« Reply #49 on: November 04, 2020, 09:22:04 PM »

Quote
I keep hearing it takes time, it takes time.

Time is a funny  thing.
Quote
the indefinite continued progress of existence and events in the past, present, and future regarded as a whole.

Maybe find a company that manufactures long pieces of strings so you can complain they are too sort....



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sdrawkcab daer tseb si txet sihT

K1FBI

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Re: TenTec
« Reply #50 on: November 05, 2020, 05:34:40 AM »

Quote
I keep hearing it takes time, it takes time.

Time is a funny  thing.
Quote
the indefinite continued progress of existence and events in the past, present, and future regarded as a whole.

Maybe find a company that manufactures long pieces of strings so you can complain they are too sort....
Maybe just admit that over 4 years is more than enough time to reproduce the Ten Tec Eagle that already existed.
So when you can't come up with the logical excuse, your resort to some nonsense about a string manufacturer? Oh you are so brilliant....
But then again,Ten Tec may release next year to the Amateur Market a ball of string and two paper cups.
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K1FBI

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  • Posts: 1475
Re: TenTec isn't even trying
« Reply #51 on: November 05, 2020, 05:41:43 AM »

I have emailed Yaesu a few of times over the last few years...never a reply. Should I rant and rave as well? What would it accomplish?

Full disclosure, the time I emailed Icom, I did receive a detailed answer. Same with MFJ. In fact MFJ went out of their way to find an obsolete part for an old hand held drop in charger they built years ago.

Every company has their own level of customer service. Some good, some rude, and some not at all. Just another part of life.

Here's an example of outstanding customer service. Yesterday I received an advertisement in my email for a new motorcycle from Yamaha. I hit the reply button never expecting a response and stated that the dark custom trend was played out. That I want paint on my motorcycle not primer and why don't they make it in the beautiful Yamaha team blue colors?

Well in less than an hour I received a response telling me that other colors were being produced in the future, including the Yamaha team colors. I was also given all the colors and the release date for each of those colors.

Yamaha knows customer service and I applaud them!
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N8YX

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Re: TenTec isn't even trying
« Reply #52 on: November 05, 2020, 06:36:46 AM »

Now almost 4 years after those posts it seems like nothing has changed. It's starting to resemble Joe Biden's career....
This time he'llthey'll get it right. Just watch and see.
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N8YX

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Re: TenTec isn't even trying
« Reply #53 on: November 05, 2020, 06:37:47 AM »

Okay so for 2020 the excuse is Covid-19. What then was the excuse for the previous three years
Covid-18, Covid-17...you ain't been paying attention.
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K1FBI

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Re: TenTec isn't even trying
« Reply #54 on: November 05, 2020, 08:38:35 AM »

Okay so for 2020 the excuse is Covid-19. What then was the excuse for the previous three years
Covid-18, Covid-17...you ain't been paying attention.


Hahaha, thanks lol..
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KA4DPO

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Re: TenTec isn't even trying
« Reply #55 on: November 05, 2020, 11:40:38 AM »

I have emailed Yaesu a few of times over the last few years...never a reply. Should I rant and rave as well? What would it accomplish?

Full disclosure, the time I emailed Icom, I did receive a detailed answer. Same with MFJ. In fact MFJ went out of their way to find an obsolete part for an old hand held drop in charger they built years ago.

Every company has their own level of customer service. Some good, some rude, and some not at all. Just another part of life.

Here's an example of outstanding customer service. Yesterday I received an advertisement in my email for a new motorcycle from Yamaha. I hit the reply button never expecting a response and stated that the dark custom trend was played out. That I want paint on my motorcycle not primer and why don't they make it in the beautiful Yamaha team blue colors?

Well in less than an hour I received a response telling me that other colors were being produced in the future, including the Yamaha team colors. I was also given all the colors and the release date for each of those colors.

Yamaha knows customer service and I applaud them!

I raced Yamahaha dirt bikes in the seventies in Southern California.  They always took very good care of me, and were a pleasure to do business with.

As for Ten Tec, they are an interesting case.  All I can say is that it probably costs something north of a million bucks to bring a new design to market.  That is a lot of money for a small company to gamble.
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N9FB

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Re: TenTec isn't even trying
« Reply #56 on: November 06, 2020, 04:12:32 AM »

I see the previous anti-Ten Tec thread finally scrolled off. 

Guess the Premature Funeral Committee just couldn’t let that happen, could they?

Pathetic, the lot of you.

59

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"When you throw dirt, you lose ground."

K1FBI

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Re: TenTec isn't even trying
« Reply #57 on: November 06, 2020, 08:29:25 AM »

I see the previous anti-Ten Tec thread finally scrolled off. 

Guess the Premature Funeral Committee just couldn’t let that happen, could they?

Pathetic, the lot of you.

59



Should we go by the quote you just posted or by the one in your signature: "When you throw dirt, you lose ground."
??
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N9FB

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Re: TenTec isn't even trying
« Reply #58 on: November 06, 2020, 09:57:32 AM »

Quote from: Josh Billings
"Too many individuals are like Shakespeare's definition of 'echo,' -- babbling gossips of the air."

Should we go by the quote you just posted or by the one in your signature: "When you throw dirt, you lose ground."
??

thanks for asking.  hold and process the two quotes you apparently view as divergent simultaneously in stereo and maybe the gist of what i am trying to transmit will be resonant for you.  if not: consider putting up a better antenna or spinning the dial of your proverbial VFO ...
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"When you throw dirt, you lose ground."

K1FBI

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  • Posts: 1475
Re: TenTec isn't even trying
« Reply #59 on: November 06, 2020, 11:20:33 AM »

Quote from: Josh Billings
"Too many individuals are like Shakespeare's definition of 'echo,' -- babbling gossips of the air."

Should we go by the quote you just posted or by the one in your signature: "When you throw dirt, you lose ground."
??

thanks for asking.  hold and process the two quotes you apparently view as divergent simultaneously in stereo and maybe the gist of what i am trying to transmit will be resonant for you.  if not: consider putting up a better antenna or spinning the dial of your proverbial VFO ...
You're signal is below the noise floor.
Maybe FT8 could pull it out...
Now I know why some amateurs always complain about spurious emissions. Nothing worse than a dirty signal except maybe not having any ground.
😊
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