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Author Topic: MFJ Customer Service  (Read 557 times)

VE3TMT

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MFJ Customer Service
« on: November 20, 2020, 07:51:58 AM »

About a month or two ago I ordered some parts for my 962D tuner. I needed the little copper strap and the two fibreglass pieces that sit on the roller inductor. I was told they were in stock and placed my order. About 3 days later I received an email saying they were not in stock and didn't know when they would be available. I asked them to cancel the order, which they did.

This morning I sent them a follow-up email asking if they were in stock. The response was "they must have been slowed from the metal shop, we should have these parts now. call our techline"

So I called their tech line. I was asked what the part numbers were. I said I didn't know, but I had included a picture of the inside of the 962D, clearly showing the parts I needed. I also mentioned that they no longer show parts on their website, which makes it a little difficult knowing what to order.

MFJ response "well how did you know what to order the first time" I could clearly hear him sigh in disgust. He said he would "try" and find the parts for me and email me back. I honestly don't expect to hear from them.

It's a shame that in this day and age, with so many companies competing for your dollar, customers are treated this way. I was tempted to say screw it and just hang up. Unfortunately, it appears the rumours about MFJ customer service are true.
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K7LZR

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Re: MFJ Customer Service
« Reply #1 on: November 20, 2020, 09:07:11 AM »

Sorry to hear. Not surprising though. I see this attitude all the time whenever I go grocery shopping etc.

There are fewer and fewer technically competent amateur radio operators these days, and so companies like MFJ don't really want you mucking around inside their equipment. They would much rather repair it for you than to sell you parts and give good technical help. 
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W4KVW

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Re: MFJ Customer Service
« Reply #2 on: December 03, 2020, 06:49:29 PM »

Just so you & others know.MFJ is Not "Mighty Fine junk".It's "My First Job",so everyone is being trained for future of some type.I must say that I have had very good service from MFJ & Ameritron as well so I can't complain.They have more than once sent me the wrong item but the MFJ products I have owned & currently own all work as designed.I would say that the MFJ 929 Auto Tuner that I use with my ICOM 746 is by far the best external tuner I have ever used.I blows away my LDG AT-1000 at tuning just about anything with a coax connected to it.

Clayton
W4KVW
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K1FBI

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Re: MFJ Customer Service
« Reply #3 on: December 04, 2020, 03:12:44 AM »

Sorry to hear. Not surprising though. I see this attitude all the time whenever I go grocery shopping etc.

There are fewer and fewer technically competent amateur radio operators these days, and so companies like MFJ don't really want you mucking around inside their equipment. They would much rather repair it for you than to sell you parts and give good technical help.
The crap is thrown together (sometimes partially) by minimum wage warm bodies, who don't even know what amateur radio is. All Amateur Operators are INCOMPETENT when being compared to your great knowledge!
There; hope you feel better...
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VE3TMT

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Re: MFJ Customer Service
« Reply #4 on: December 04, 2020, 05:07:46 AM »

For the record, I never did receive a follow-up email. And no, I will not be calling them back.
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W7HV

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Re: MFJ Customer Service
« Reply #5 on: December 14, 2020, 09:17:21 AM »

A couple of months ago I ordered a small antenna tuner from MFJ.  USPS tracking showed it "out for delivery" but it never showed up.  I waited a week, called MFJ, they looked at the tracking info,and immediately sent out a replacement via Fed Ex, no extra charge. 
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G8FXC

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Re: MFJ Customer Service
« Reply #6 on: December 14, 2020, 01:15:49 PM »

MFJ's business model is pretty well known by now - manufacture products that will satisfy most people at a significantly lower price than the competition. I'm looking at the listings on a local ham radio equipment vendor as I write this - the cheapest Palstar ATU on offer is £529, the MFJ offering is £329. I have no doubt that the Palstar unit will be better built and the percentage that arrive at the customer with a significant defect will be smaller, but the majority of MFJ customers are satisfied with their purchases and have saved a useful amount of money. I've been licenced for more than 40 years and have bought quite a few MHJ products over that period - I have never received an item that had a significant defect.

Martin (G8FXC)
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