About a month or two ago I ordered some parts for my 962D tuner. I needed the little copper strap and the two fibreglass pieces that sit on the roller inductor. I was told they were in stock and placed my order. About 3 days later I received an email saying they were not in stock and didn't know when they would be available. I asked them to cancel the order, which they did.
This morning I sent them a follow-up email asking if they were in stock. The response was "they must have been slowed from the metal shop, we should have these parts now. call our techline"
So I called their tech line. I was asked what the part numbers were. I said I didn't know, but I had included a picture of the inside of the 962D, clearly showing the parts I needed. I also mentioned that they no longer show parts on their website, which makes it a little difficult knowing what to order.
MFJ response "well how did you know what to order the first time" I could clearly hear him sigh in disgust. He said he would "try" and find the parts for me and email me back. I honestly don't expect to hear from them.
It's a shame that in this day and age, with so many companies competing for your dollar, customers are treated this way. I was tempted to say screw it and just hang up. Unfortunately, it appears the rumours about MFJ customer service are true.