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Author Topic: Restocking fee rip-off  (Read 1874 times)

W7CNK

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Restocking fee rip-off
« on: December 03, 2020, 08:49:42 PM »

HRO is charging me 15% restocking fee on a product they do have, can't sell, can't ship and can't restock, the Yaesu FTDX10D is not available yet. I canceled my order and ordered FTDX101D. Now HRO is charging me 15% restocking fee.
for the FTDX10D.
« Last Edit: December 03, 2020, 08:53:15 PM by W7CNK »
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K7AAT

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  • Posts: 407
Re: Restocking fee rip-off
« Reply #1 on: December 03, 2020, 09:11:13 PM »

I find this very puzzling.  HRO policy is to charge a 15% restocking fee on "non defective items returned . . . . ".   You did not return anything??   It appears, if what you state is accurate, that they are not adhering to their own policy.   Seems to me you should be talking to the manager about this.  Something may be left out of this story . .. . 

...and in case it helps, here is the Corporate Contact:

Ham Radio Outlet Corporate Information
Ham Radio Outlet
110 Tampico, Suite 110
Walnut Creek, CA 94598
National Sales Manager
800-444-4799
« Last Edit: December 03, 2020, 09:27:10 PM by K7AAT »
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WA9AFM

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Re: Restocking fee rip-off
« Reply #2 on: December 04, 2020, 07:00:59 AM »

You didn't mention if you had put your order on a credit card.  If you did, contact the credit card company and place the 15% fee 'in dispute'.
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W9SA

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  • Posts: 15
Re: Restocking fee rip-off
« Reply #3 on: December 04, 2020, 07:57:32 AM »

I would call and work my way up the foodchain till I found someone with a little common sense.  I get the restocking fee if you send something back that is working as it should because then they have to sell it as used.  This is just nuts.
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K7LZR

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    • HomeURL
Re: Restocking fee rip-off
« Reply #4 on: December 04, 2020, 08:36:13 AM »

I've bought many things from HRO in PDX with no issues but one time I had bought a Yaesu VHF mobile rig and they sent along (2) new microphones with it. I checked the order amount & packing list and there was no mention of a 2nd mic and I hadn't been charged for it. Of course I wanted to be honest and send the extra one back and so I called to tell them and the guy whom I talked with insisted that it was right and that I couldn't have gotten an extra mic. Oh well, I tried.....
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W7CNK

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  • Posts: 48
Re: Restocking fee rip-off
« Reply #5 on: December 04, 2020, 02:30:52 PM »

Ham Radio Outlet took care of my restocking issue, THANK YOU HRO,
I'm very happy!!! Great company.
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K2CMH

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  • Posts: 396
Re: Restocking fee rip-off
« Reply #6 on: December 04, 2020, 03:12:59 PM »

Did they provide an explanation of what caused this odd behavior?
It's good they took care of it, but it should not have happened in the first place causing you to have to waste your time to get their mistake fixed.
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G4AON

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Re: Restocking fee rip-off
« Reply #7 on: December 05, 2020, 12:57:09 AM »

Here in the UK, and the EU, we have a legal right to return items purchased at a distance, ie over the phone or by internet. There are limitations, but basically if you order a transceiver and don’t like it, and you notify the seller that you want to send it back (within 14 days of receiving it), you are entitled to a full refund, no “restocking fee” deductions are permitted.

However, on the flip side, prices here are probably 15% higher to start with.

See this explanation from a consumer group:

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights

73 Dave

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K7JQ

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Re: Restocking fee rip-off
« Reply #8 on: December 05, 2020, 03:32:32 AM »

Since this was an *obvious* mistake in the first place (probably an automatic computer calculation), I suggest that one should first contact the company about an issue before denigrating it on an internet forum.
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N4MU

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Re: Restocking fee rip-off
« Reply #9 on: December 05, 2020, 06:01:39 AM »

Since this was an *obvious* mistake in the first place (probably an automatic computer calculation), I suggest that one should first contact the company about an issue before denigrating it on an internet forum.

Amen!
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KA4ETV

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  • Posts: 84
Re: Restocking fee rip-off
« Reply #10 on: March 19, 2021, 06:54:10 PM »

HRO is charging me 15% restocking fee on a product they do have, can't sell, can't ship and can't restock, the Yaesu FTDX10D is not available yet. I canceled my order and ordered FTDX101D. Now HRO is charging me 15% restocking fee.
for the FTDX10D.

Thus the reason that HRO is a last resort only. Even then, Im willing to wait for R&L to ship. DX Engineering is great too. The HRO guys take everything personally. That leads me to believe the company isnt good to work for or it affects their comissions. If you get damaged antenna mounts in their shipment then they take it out on you. If you get a used radio thats junk and the dial wont spin, you get a nasty look from that fatso behind the counter. Sorry guys. $10K plus with HRO and always a pain in the rear end. Returning something is like returning a used car to the New Deal Car Lot.
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KC6RWI

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  • Posts: 901
Re: Restocking fee rip-off
« Reply #11 on: March 19, 2021, 07:08:00 PM »

G4AON that's just not fair that prices are higher for the uk and Eu. Is it the that there aren't many retailers to compete with each other?
Here is Los Angeles County there is no retail store to visit, the last one near me was HRO and they closed maybe due to covid.
But getting back to paying more, we pay more for gas in California a few cents less that $4 for regular gas and the rest of the country pays about 1/3 less, if I am far off-price wise I am sure I will hear it. Why should it be like that? Stand by while I put on my helmet.
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N8NK

  • Posts: 179
    • N8NK QRP
Re: Restocking fee rip-off
« Reply #12 on: March 19, 2021, 07:11:14 PM »

Since this was an *obvious* mistake in the first place (probably an automatic computer calculation), I suggest that one should first contact the company about an issue before denigrating it on an internet forum.

He denigrated nobody. The only denigration seems to be you denigrating the author. He only expressed his dismay and frustration. HRO is not above people expressing dismay at this, a wrongful situation in any public forum. I support the author. After that incident, if no forthcoming sensible and plausible explanation from HRO, if I were the author, I'd never do business with them again. And I'm a repeat customer of HRO.
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AC2EU

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  • Posts: 2793
    • McVey Electronics
Re: Restocking fee rip-off
« Reply #13 on: March 19, 2021, 07:40:24 PM »

Here in the UK, and the EU, we have a legal right to return items purchased at a distance, ie over the phone or by internet. There are limitations, but basically if you order a transceiver and don’t like it, and you notify the seller that you want to send it back (within 14 days of receiving it), you are entitled to a full refund, no “restocking fee” deductions are permitted.

However, on the flip side, prices here are probably 15% higher to start with.

See this explanation from a consumer group:

https://www.which.co.uk/consumer-rights/advice/i-want-to-return-my-goods-what-are-my-rights

73 Dave

Wow I wouldn't want to a retailer in the EU. That's an invitation for abuse! SO you need a rig for field day, you get in time for the event, use it and send it back. Now the retailer has a used radio, which is unfair. This is the ugly side of the socialist mentality. Ultimately it destroys people's incentive to do anything because you know you're going to get screwed.
Eg; East vs West Germany ( before the EU)
Unfortunately, the US is going in that direction too.

W7CXC

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  • Posts: 336
Re: Restocking fee rip-off
« Reply #14 on: March 19, 2021, 08:00:35 PM »


But getting back to paying more, we pay more for gas in California a few cents less that $4 for regular gas and the rest of the country pays about 1/3 less, if I am far off-price wise I am sure I will hear it. Why should it be like that? Stand by while I put on my helmet.
[/quote]

OK... that should be time enough for you to get your helmet on. Perhaps it does not apply to you but in my and many other folks opinion it is because CA has gone off the deep end on LOTS of issues that drive up taxes and other costs. Hence the exodus from CA by many businesses and just plain folks. Problem is they are coming here in droves.

Back on topic, never a problem with PHX HRO. Great guys.
73's David
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