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Author Topic: Vibroplex/INRAD  (Read 557 times)

N8AUC

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Vibroplex/INRAD
« on: April 03, 2021, 09:51:28 PM »

Last week, I was looking for a 300Hz bandwidth Collins mechanical CW filter for a "new to me" FT-897D I just bought. Since these filters are no longer being manufactured, they are becoming understandably hard to come by.

I found what I wanted on the INRAD website, and tried to order the filter online. Their UPS delivery app insisted that my ship to address wasn't valid, and as a result their web site wouldn't take my order. I thought that was rather odd, because I've lived here for almost 23 years. So Monday morning, I called the toll free number from the INRAD website, and told the person who took the call what happened, and that I'd like to place an order for the filter over the phone. No problems at all doing that. On Thursday, the filter arrived, packaged exceptionally well, and in perfect working order. Installed it into the radio, and life was good. Along the way, I found out that INRAD had been acquired by Vibroplex, which I didn't know before.

Bottom line is, I had a very good experience with the transaction, the price wasn't bad, and the delivery was prompt and professional. Two thumbs up from me, and I would not hesitate to do business with them again in the future! Nice job, Vibroplex!!!

73 de N8AUC
Eric
« Last Edit: April 03, 2021, 09:56:28 PM by N8AUC »
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WX7Q

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Re: Vibroplex/INRAD
« Reply #1 on: April 22, 2021, 04:50:34 PM »

Ordered up a cw filter for the TS-830S. It was delivered pronto.
WX7Q
Jim
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K8TB

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Re: Vibroplex/INRAD
« Reply #2 on: April 25, 2021, 11:56:21 AM »

Some 5 years ago, I had a very simple question about a piece of broadcast gear. The answer was not on the web site, nor the operating manual. And it was a simple yes/no question. So I used that "contact" us box. Nothing. Two weeks later, I tried again. Nothing. I really want to buy this device, but I need an answer. Another two weeks go by and I see someone from that company on an email list. So I direct email him, asking my question, and telling about the lack of answers.
    Two hours later, someone from engineering called. The actual software developer, and he told me, yes, our unit can do that, and we are changing the FAQ on the web site as we talk. He then asked me to hold the phone, and I was connected to the companies CEO.
    Turned out that contact box went to person "A". He left 6 months before. No one bothered to update it. The CEO told me that just in the last hour they looked through enough requests to realize they lost several hundred sales. That box now goes to the generic front desk "info@xxx.com" which is monitored all the time.
   Simple ignorance. in this case, the company really did care, and fixed it. But way too many companies just don't care. And for the most part, the larger they are, the less they care.
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