Well I experienced Yaesu's service first hand many years ago in 1998, they exchanged an MP right before a CQWW contest and it was at my door that Friday. The Next time was about February this year, the TEN AF went mustang (CRACKY SOUND) then no AF, I sent the radio out and it should be back this week, the radio had to sit at there repair shop on a shelf for two weeks cause of covid then the fixed it and you have two weeks time in shipping. I also have had three display in my Icom 7610, yes three and each time it was from there service center in Michigan which was fast and outstanding as far as turn around time but the only bone I have to pick with Icom Corporate is I have over $300 in shipping cost and since it a re accruing same issue there should be something from Icom besides what they have done to satisfy there customers, the display has been Icom's Achilles Heel with the 7610 but I still really enjoy the radio. I also know when Yaesu brought out the 101D and had issues right off the bat they exchanged the radio's in question but it was not like every other radio had issues, Icom's display problem was allot bigger.
After being in this hobby since the late sixties I have owned and use tons of radio's, I have work in this industry for years at a time and the ham radio marketplace is a very hard industry to stay alive in, its is NOT a high profit industry but the extras besides the radio's is were any money is to be made not on the rigs themselves. So with that understanding I do realize that there is no perfect radio and no perfect customer service but at times some companies go beyond that care and in my book for back in 98 Yaesu did just that but the Jury is still out with Icom and yes I have heard the same song and dance from Mr. Novak but he is just involved at a lower level its Icom Cooperate in Japan that should be looking at these forums cause they right now are the sales leader from the big three from Japan, nobody out sells Icom right now but in customer service they need to be spanked on how they handled there 7610.