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Author Topic: companies fail to respond to web inquiries?  (Read 1010 times)

WW5F

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Re: companies fail to respond to web inquiries?
« Reply #15 on: April 23, 2021, 08:36:21 AM »

And I think I made my point that "more lost sales" can be cheaper in the long run for a company trying to keep their books out of the red.  W9FIB, when you say, "...does not mean that everyone else can find it that easy," you're teetering on the border of the problem of soft bigotry of low expectations.  No matter what angle you look at this, no matter what side you're on, I think this phrase sums it up --> you can't fix stupid.

For the time being, we still have a choice.  We can purchase that product or service, or not...  for what ever reason.  I've chosen not to purchase many products/services based on how I was treated many times.  I hope it stays that way.  The alternative is much much worse.
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W9WQA

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Re: companies fail to respond to web inquiries?
« Reply #16 on: April 23, 2021, 08:59:59 AM »

i often find it impossible to "join' a site or forum. i think its a problem in their inhuman software check in program. i recently asked in a few forums for help in getting thru.here is what i finally told them...i tried 4 times to register...


its impossible !!! forget it...

i went all the way thru and it looked good. then because ive been trying,they say my email is in use
since its been there..!!! amazing how they do that and dont know, AND there is no way to tell them.


so thanks...someday they may see their problem.
ive had this exact thing b4 elsewhere...bye

they see my real email and think its already in use!! and reject me !
after that its hopeless...
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K7JQ

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Re: companies fail to respond to web inquiries?
« Reply #17 on: April 23, 2021, 09:14:46 AM »


I think this phrase sums it up --> you can't fix stupid.


What a poor attitude when running a business. What seems stupid to you (the expert on the product you're selling), is not stupid to the person asking the question. You might as well just say "Here's my product...don't ask me any questions...just buy it". See how long you'll stay in business ::).
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WW5F

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Re: companies fail to respond to web inquiries?
« Reply #18 on: April 23, 2021, 09:45:19 AM »


I think this phrase sums it up --> you can't fix stupid.


What a poor attitude when running a business. What seems stupid to you (the expert on the product you're selling), is not stupid to the person asking the question. You might as well just say "Here's my product...don't ask me any questions...just buy it". See how long you'll stay in business ::).

And you just demonstrated something that can be very frustrating to any one who is trying to communicate a complete and full answer.

You didn't read what I wrote.  You only saw what you wanted to see.  It's called "confirmation bias."

https://effectiviology.com/confirmation-bias/

Why did you delete what I prefaced that phrase with?  Why did you only see that I was calling the customer stupid?

Never mind.

I think I'm done here.

Peace out.
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KA4DPO

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Re: companies fail to respond to web inquiries?
« Reply #19 on: April 23, 2021, 10:29:51 AM »


I think this phrase sums it up --> you can't fix stupid.


What a poor attitude when running a business. What seems stupid to you (the expert on the product you're selling), is not stupid to the person asking the question. You might as well just say "Here's my product...don't ask me any questions...just buy it". See how long you'll stay in business ::).

And you just demonstrated something that can be very frustrating to any one who is trying to communicate a complete and full answer.

You didn't read what I wrote.  You only saw what you wanted to see.  It's called "confirmation bias."

https://effectiviology.com/confirmation-bias/

Why did you delete what I prefaced that phrase with?  Why did you only see that I was calling the customer stupid?

Never mind.

I think I'm done here.

Peace out.

A company that is not willing to at least make an honest attempt to answer a customer question, no matter how trivial it may seem, will not remain in business. 

If you are treated poorly up front, you will be treated poorly in the rear. (Pun intended) But it's still true, customer service is what generates sales, and keeps them coming back. 

Also agree that customer attitude is a factor.  If you ask an honest question about a product, in a civil and straight forward manner, you deserve a civil answer, even if it is not the answer you were looking for, at least they made the effort.
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K7JQ

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Re: companies fail to respond to web inquiries?
« Reply #20 on: April 23, 2021, 11:24:41 AM »


I think this phrase sums it up --> you can't fix stupid.


What a poor attitude when running a business. What seems stupid to you (the expert on the product you're selling), is not stupid to the person asking the question. You might as well just say "Here's my product...don't ask me any questions...just buy it". See how long you'll stay in business ::).

And you just demonstrated something that can be very frustrating to any one who is trying to communicate a complete and full answer.

You didn't read what I wrote.  You only saw what you wanted to see.  It's called "confirmation bias."

https://effectiviology.com/confirmation-bias/

Why did you delete what I prefaced that phrase with?  Why did you only see that I was calling the customer stupid?

Never mind.

I think I'm done here.

Peace out.

Oh, I read what you prefaced that phrase with, and all your comments in previous posts. "Teetering on the border of the problem of soft bigotry of low expectations"??? Is that supposed to impress me? Whatever...you yourself summed it up with "you can't fix stupid", and that's what I commented on.

Your elitist attitude leads me to believe that "you can't fix stupid" can also apply to the business owner/employee.

And I'm also done here...peace out ;D.
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W9IQ

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Re: companies fail to respond to web inquiries?
« Reply #21 on: April 23, 2021, 02:42:24 PM »

As people that have worked for me will attest, I require that engineers and product managers spend time on the customer support lines. It tends to meld the concept of ideal with reality. Our products, manuals and literature are always better as a result.

Many grouse when they have to 'serve their time' but many have come back afterwards to say thank you for the experience and insight.

If you think you should ignore your potential customers, you are probably in the wrong business.  But don't worry - that will be corrected without your assistance.

My favorite cartoon on this subject is a guy behind the Heathkit counter with a woman customer in front pointing to an open Heathkit assembly manual. The woman asks, to the complete panic of the counter guy, "Now what exactly do you mean by a male connector?"

I also used to hang a poster of a customer support person on the telephone: "Yes, sir. We have isolated the problem you are having with our software - it is somewhere between your chair and the keyboard."

Contrary to my German heritage, life is not black and white.

- Glenn W9IQ
« Last Edit: April 23, 2021, 02:47:38 PM by W9IQ »
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- Glenn W9IQ

God runs electromagnetics on Monday, Wednesday and Friday by the wave theory and the devil runs it on Tuesday, Thursday and Saturday by the Quantum theory.

W9FIB

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Re: companies fail to respond to web inquiries?
« Reply #22 on: April 24, 2021, 02:55:39 AM »

And I think I made my point that "more lost sales" can be cheaper in the long run for a company trying to keep their books out of the red.  W9FIB, when you say, "...does not mean that everyone else can find it that easy," you're teetering on the border of the problem of soft bigotry of low expectations.  No matter what angle you look at this, no matter what side you're on, I think this phrase sums it up --> you can't fix stupid.

You proved my point. The arrogance you portray and the inability to see things from the questioning individuals side lead to such statements. If I were running a company and you said anything like that to anyone, customer or fellow employee, you would be out the door as fast as possible.

A question never asked is what is stupid. And that is easily fixed when you welcome questions, no matter how trivial or plain to see.

Inability of some to not find things on a web site is not bigotry, it is, however, a testament that your ability to find things on your own site is easy...because you know where it is. Ever try easily finding information on the Microsoft web site? (Although I must admit that they have improved over the years.) Frustration was the name of the game there. Same with search engines. If you can't pin down the exact keyword, you get a million possibilities with you potential answer buried some where in that mess.

And that makes people stupid? Shame on you for that.
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73, Stan
Travelling the world one signal at a time.

WW5F

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Re: companies fail to respond to web inquiries?
« Reply #23 on: April 24, 2021, 06:00:45 AM »

It goes both ways.
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KC6RWI

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Re: companies fail to respond to web inquiries?
« Reply #24 on: April 24, 2021, 12:20:25 PM »

Its been said that a company that has no customer service won't be in business long.
There is no customer service from Baofeng or the sellers of those products.
Also I have read comments that say Xiego radios have no service support either.
Both of those companies don't seem to suffer from lack of support.
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AC7CW

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Re: companies fail to respond to web inquiries?
« Reply #25 on: April 24, 2021, 02:26:56 PM »

I would say that companies that don't respond to emails generated on their sites have caretaker management. They just farmed out the job of making a site and weren't involved in thinking through the design and use. It's possible that a site's capability would be compromised by internet garbage like trolls and hackers and con artists and stuff and that a function like the email would be useless. Of course that would be discovered after the developers were paid so there's that... It might be that there is just little proactive about how the business is run and they might be working real hard dealing with urgent stuff like a phone ringing and daydreaming...

I worked for a consulting company for two years. The owner was making fantastic money. I was able to analyze what it was that he did that set his efforts apart from everybody else on the planet so spectacularly. He made his clients' management stop what they were doing and spend a week or two defining exactly what they wanted us to do! He made them do their job in a proactive manner iow. Beyond that he had some talented people but without his proactive approach to a project their efforts would have been largely wasted. After that I worked for a company that had two engineering projects cancelled, each after five years of work with constant changes to the project. I never bothered to tell them what they were doing wrong, they were just fun to watch...
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Novice 1958, 20WPM Extra now... (and get off my lawn)

K7JQ

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Re: companies fail to respond to web inquiries?
« Reply #26 on: April 24, 2021, 03:25:57 PM »

Its been said that a company that has no customer service won't be in business long.
There is no customer service from Baofeng or the sellers of those products.
Also I have read comments that say Xiego radios have no service support either.
Both of those companies don't seem to suffer from lack of support.

How do you know that they don't suffer from lack of support/service? Have you seen their financial statements? Maybe they'd do a lot better if they had it. You buy that stuff, you get (or don't get) what you deserve. Everything is great, until you run into a problem ::).
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KC6RWI

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Re: companies fail to respond to web inquiries?
« Reply #27 on: April 24, 2021, 03:40:18 PM »

You are correct, I don't know how much business they lose, surely there are buyers who have unsolved issues and swear they will never buy another from X company.
On the other hand these companies are plowing on doing it their way.
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KA4DPO

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Re: companies fail to respond to web inquiries?
« Reply #28 on: April 27, 2021, 09:00:25 PM »

You are correct, I don't know how much business they lose, surely there are buyers who have unsolved issues and swear they will never buy another from X company.
On the other hand these companies are plowing on doing it their way.

Yep, going broke their way.  You can't fix stupid.
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ZL1BBW

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Re: companies fail to respond to web inquiries?
« Reply #29 on: April 29, 2021, 12:38:01 AM »

I have recently attempted to contact companies regarding buying a brand new crankup tower, plus base etc.

2 of them = nil hrd, sort of sad as i really wanted to do business with either of them.

em to a large reseller on the west coast, reply the next morning.

seems odd to me.
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ex MN Radio Officer, Portishead Radio GKA, BT Radio Amateur Morse Tester.  Licensed as G3YCP ZL1DAB, now taken over my father (sk) call as ZL1BBW.
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