What? The internet doesn't work? I find that hard to believe. It works every where else. It should work here. And, ya, just tell your IT department to start logging those specific events. It should be easy for them. Just "enable" it. <end of sarcasm>
Ya, Dale, you just pointed out another "basic communication" problem--reliance on technology.
Been there, done it all, quit because it's too crazy these days.