I ordered a 28' flagpole antenna, and it was delivered on June 4, 2021. I attempted to assemble the pole and found one tube splice was oversized so it would not fit. I found another tube splice and attaching hardware completely missing. The top tube on the pole is 1 1/4" but the flag truck is for a 2" tube. I then sent the splice that was wrong sized back to the company and never got any parts in return. Keep in mind that they do not provide any assembly drawing or packing list with the shipment.
• On June 7th, I was told the poles are fitted then disassembled for shipment. This was false because of the wrong sized and missing parts.
• On June 15th, I was told they had hired a new girl and she must have made a mistake. Still no effort to send the correct parts.
• On June 19th I sent the company a letter asking to be made whole within 10 days. Since there was no packing list or assembly drawing I included a hand drawn diagram of the assembly to show exactly what parts had issues or were missing.
• On June 25th, I was told the parts should have been sent today but the owner didn't know if they were shipped. The owner further explained that he had shipped other poles instead of pulling parts to fix mine.
• On June 30th, I was told the parts were shipped a day or two ago and it had taken time for custom parts to be made although I was unable to get a shipping date or tracking number. These were not custom parts and I had no special order, I just wanted what should have been sent to me in the first place. Since they said "the" part had been sent I again provide the list of missing and bad parts.
• July 1, I still have not received any parts.