I recently ordered, changed my mind and cancelled the order to immediately place an order on another radio. Luckily, my bank account supported my indecision, and I waited to see if they would sort out my intentions correctly. I was impressed! They sorted through my confusion and got the correct order out the door, returned my money for the one I cancelled without delay, and maintained consummate professionalism mixed with generous understanding throughout.
I don't normally advertise for a business or supplier. First, just because my experience is normally positive, I don't generally bet on someone else's behavior. Second, I don't know the nature of individual I am sending to a company I support if I just blindly advertise. I have found an exception worth making in my experience with DX Engineering! I have now begun sticking my DX Engineering stickers (at the very least) on much of my gear. It looks good!