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Author Topic: A pleasant surprise from Ten-Tec Service  (Read 623 times)

K5XS

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A pleasant surprise from Ten-Tec Service
« on: October 06, 2021, 09:06:41 AM »

I sent two emails over a period of two months to Ten-Tec’s service department inquiring about the availability of the rubber push-buttons for the front panel. Neither was responded to. I figured the answer was “No,” that they were completely out of business, or that they weren’t responding to emails.

I gave it a third try last week and got a response, asking that I call a phone number to get availability information.

I called, was pleasantly surprised to learn the parts were available, made my order, and had my parts in five days.

Thanks Ten-Tec service!
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KC6RCM

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Re: A pleasant surprise from Ten-Tec Service
« Reply #1 on: October 06, 2021, 11:21:33 AM »

That's great to hear and kudos to you for your patience and persistence.  Unfortunately, all my TT gear is old, so one has to be resourceful when it comes to replacement parts.
« Last Edit: October 06, 2021, 11:24:21 AM by KC6RCM »
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KT0DD

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Re: A pleasant surprise from Ten-Tec Service
« Reply #2 on: October 06, 2021, 11:27:53 AM »

I'm looking for parts for my 238C Ant. tuner. I've sent 2 emails. I guess I'll keep trying.
Todd - KT0DD
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KS2G

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Re: A pleasant surprise from Ten-Tec Service
« Reply #3 on: October 09, 2021, 01:16:59 PM »


I gave it a third try last week and got a response, asking that I call a phone number to get availability information.


Perhaps you could share that phone number?
 ;)
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K3UIM

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Re: A pleasant surprise from Ten-Tec Service
« Reply #4 on: October 09, 2021, 01:30:31 PM »

Yes, please give us the number!!!! I'd like to get an idea of if/when their kits may become available again. (I thought they were out of business.)
Charlie
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Charlie. K3UIM
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W3WN

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Re: A pleasant surprise from Ten-Tec Service
« Reply #5 on: October 10, 2021, 03:45:28 PM »

Yes, please give us the number!!!! I'd like to get an idea of if/when their kits may become available again. (I thought they were out of business.)
Charlie
Ummm, that number may be for Service only (including parts), not for (new product) Sales.
« Last Edit: October 10, 2021, 03:48:34 PM by W3WN »
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KA4DPO

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Re: A pleasant surprise from Ten-Tec Service
« Reply #6 on: October 12, 2021, 09:32:25 AM »

Yes, please give us the number!!!! I'd like to get an idea of if/when their kits may become available again. (I thought they were out of business.)
Charlie
Ummm, that number may be for Service only (including parts), not for (new product) Sales.

That actually makes perfect sense.
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