I only buy simple things from MFJ that I'm reasonably sure that I can repair myself, such as a manual tuner, antenna switches, etc. When I wanted an auto tuner I went with a LDG for example. I bought a used MFJ-9440 qrp transceiver and after a full alignment, it works great. I don't hate MFJ, they build and sell lots of ham gear at a decent cost, but with that comes some short comings like shoddy QC. There is no excuse for not responding to a communication though. Overall I think they are an asset to the ham community and I would miss them if they ceased doing business. Good luck to the OP. Cheers.