I ordered three (3) items (thrust bearing, 20-foot mast, and a tilt over assembly) directly from Karl Tashjian on the 18th of October, 2021. I was provided with a quote that included the 3 items plus, of course, a shipping charge. The total order was $2017.00 which I paid over the phone in full on the 19th of October. Several weeks passed and I did not hear back from Karl about a shipping date. I emailed several times starting on or before November 12th 2021. Karl read the email but ignored it (a read receipt was sent to me). I sent a second request on November 18th, 2021; no response. Finally, a few days later I decided to call Karl Tashjian. He informed me that the order was ready to go and mentioned that "it was on him" why it had not shipped. Like all of you, I am an amateur radio operator and I assume Karl likely has much bigger accounts to attend to then mine? Karl, called me back and said that the shopping cost for one of the items; AD-200EH (a 20' antenna mast) was going to cost in excess of $1000.00 in shipping costs. I believe $1200.00 to be exact. I told Karl I am not going to pay the enormous shipping charge. The same day I looked at another vendor in Ohio and the shipping was 10X less. Partly, I assume, because Minnesota is much closer. I than I asked that Karl remove that item and refund me the $430.00 (cost of the mast) plus the associated shipping costs. On or about November 30th, 2021, I called Tashjian Towers once again asking for an update. Another person from Tashjian Towers answered the phone and was very kind. She was in a difficult place. She had an upset customer on the phone and she had nothing to do with the situation. She mentioned that she was not sure of the correspondence I had with Tashjian Towers concerning the mast. I promptly sent that communication to her. She did send me the shipping information regarding the other two items I ordered. On December 2nd, 2021 I sent another email to Tashjian Towers asking for a refund on the mast. I also called Tashjian Towers and my message rolled to voice mail and my call was not returned. On December 13th I sent an email asking for an update on the delivery of the items I ordered and asked (again) about the refund for the shipping cost for the mast that was not shipped. I did finally get a refund for the mast, but not the associated shipping charges. Today is December 17th and I have heard NOTHING. The tilt over and thrust bearing were estimated to be delivered on December 6th. Karl has completely ignored my requests and I still do not have anything I bought and paid for from Tashjian Towers. I truly hope this is an isolated incident.