Yeah, I sold a TS950SD to a guy. Shipped it UPS. Packed the same way that I have shipped heavy rigs and amplifiers.
Well, he said it arrived damaged and sent photos. The way it was damaged was simply impossible inside the box. So, I'm 99% sure that he dropped it unpacking it. I told him to just keep it and I would credit him back the $600 or whatever it was. Well, PayPal/eBay doesn't have a policy for that. I literally had to get somebody on the phone, no small task, to get them to simply credit the guy without going through the return process. He ended up crediting me back half of it, which was pretty cool actually. Rig still worked. Still think he dropped it.