Had the same problem today. I did the reset password about four times. Once I finally got in, using a "one time password," I couldn't reset it to the one I wanted. It kicked me out, so I then call the membership number listed. I was on hold for a half hour, then gave up. I tried one more time (never give up) and was able to get in after doing the reset password thing again. After all this I'm wondering if my membership fee is worth it??? They must have revised something on their site as someone indicated.