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Author Topic: Ebay Refunds  (Read 375 times)

W0BKR

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Ebay Refunds
« on: November 11, 2022, 05:07:19 PM »

Supposedly I have a refund issued 1 Nov back to my credit card, seller never shipped the item.  Here it is coming up on a week plus.  Guess I will visit my bank and do a charge back.  I think Ebay refunds are a joke honestly.  You have to work to get it.  They said 3-5 days from the 1st.  Certainly longer then that.....
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G4AON

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Re: Ebay Refunds
« Reply #1 on: November 11, 2022, 11:43:55 PM »

I too have recently experienced items bought on eBay not turning up. These are relatively low value items sent through the post.

While the matter has always been satisfactorily resolved by eBay, the delays are tedious to put it mildly.

Recently I have been using “click and collect”, which is an option for many items and having a collection point in a local shop just a short walk from home, is no hassle. Having swapped to C&C, I have not had an item not turn up on time.

Whether the sender forgets to post, or the package is stolen in transit, is hard to say, but it’s odd that items sent C&C always arrive on time.

73 Dave
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VK6HP

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Re: Ebay Refunds
« Reply #2 on: November 12, 2022, 02:37:02 AM »

It's also worth remembering that you have PayPal as an alternative follow-up avenue for many purchases.  I've found PayPal works well between honest parties and, as a buyer, I'm quite willing to pay the charges needed to support an assured transaction. 

I recently, and for the first time, had a issue with non-delivery of an eBay item from a UK seller.  By the time plausibly long economy shipping waits had passed, eBay were no longer interested in helping and, annoyingly, the seller did not respond to messages via eBay or emails, leaving me to wonder if the item was ever really dispatched. 

I opened a case with PayPal, forwarded the relevant documentation, and received a full refund in 10 days.  Despite being no help whatsoever in resolving the issue, I was slightly amused that it took eBay only hours to close my case with them after being notified (by PayPal?) that PayPal were involved.  Very annoyingly, it was impossible to speak to anyone at eBay when the case was open, with the on-line chat "assistant" just clagging out many times with a "no human is available" (or somesuch) message. I have no idea if humans are actually available in other timezones or localities.

So, if you're getting nowhere with eBay, invoke the protection you've paid for as a PayPal commercial transaction user and see where it takes you.

73, Peter.
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WA9AFM

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Re: Ebay Refunds
« Reply #3 on: November 12, 2022, 05:31:27 AM »

Contact your credit card company and put the purchase in 'dispute'.  I've done this on several EBay purchases.  It gets the seller's attention quickly as the funds are pulled back till the dispute is settled.
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W0BKR

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Re: Ebay Refunds
« Reply #4 on: November 12, 2022, 07:03:25 AM »

Contact your credit card company and put the purchase in 'dispute'.  I've done this on several EBay purchases.  It gets the seller's attention quickly as the funds are pulled back till the dispute is settled.

My next step, just trying to stop by the bank time just to do that is hard with my work schedule.  I don't want them cancelling my card on line for it (which they like to do).  Pathetic, you have to pay for things on their pronto but when you are due funds back oh well..
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WC4R

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Re: Ebay Refunds
« Reply #5 on: November 12, 2022, 09:16:58 AM »

You can see why these and many stories you will hear more about, that PayPal and E-Bay are not easy to work with. They used to be far better years ago. It has reached the point where many (most?) hams have abandoned those services and only use them as a last resort.
I found the trend is to sell ham-to-ham here or on QTH classified. Then do the payments via Zelle or similar apps.
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K1KIM

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Re: Ebay Refunds
« Reply #6 on: November 12, 2022, 12:21:10 PM »

Contact your credit card company and put the purchase in 'dispute'.  I've done this on several EBay purchases.  It gets the seller's attention quickly as the funds are pulled back till the dispute is settled.

My next step, just trying to stop by the bank time just to do that is hard with my work schedule.  I don't want them cancelling my card on line for it (which they like to do).  Pathetic, you have to pay for things on their pronto but when you are due funds back oh well..

No need to go to the bank. Just call the number on the back of the card and dispute the charge.
Why waste an hour talking to someone in the branch who is only going going to call the same people you can call and get it done in 10 minutes or less.
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So Many Toys.......So Little Time!
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