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Author Topic: R & L Electronics Beware  (Read 1334 times)

K6SJH

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R & L Electronics Beware
« on: December 21, 2022, 02:13:43 PM »

They shipped a radio I ordered to my old address.  They didn't even verify and I emailed them and advised that the radio was going to the wrong address and they didn't do anything, even as far as responding to my email.  I tried calling them and no answer either.  I have purchased other equipment from them and was satisfied, but this not responding to my request is it for me.  They will not be getting another dollar from me.  FYI, the radio was delivered to my old address and left at the front door.  So, who knows what will happen to it since no one is living there now.
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K4GTE

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Re: R & L Electronics Beware
« Reply #1 on: December 21, 2022, 02:20:58 PM »

Why did they have your old address ? Was it ordered online ? If so, did you verify the shipping address ? I've ordered from R&L for years, never a problem.
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AI5BC

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Re: R & L Electronics Beware
« Reply #2 on: December 21, 2022, 02:28:43 PM »

I will make sure their attorneys are aware of your slander. 
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SWMAN

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Re: R & L Electronics Beware
« Reply #3 on: December 21, 2022, 03:27:23 PM »

 Why can’t you just go over to your old address and see if it’s there. Then pick it up and take it home.
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K4WH

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Re: R & L Electronics Beware
« Reply #4 on: December 21, 2022, 04:06:58 PM »


If you have purchased from them before, they had your info on file.  Correct.  YOU knew that you moved, but   .........  how did they know  ??  Did you order from them since you moved  ??  Do you have any friends  ???, or relatives in the old town.  If so ask someone to go over there and check on what happened to the package.

Sorry this happened to you.. R&L has a good reputation, but every business has mistakes now and then.



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K5TVC

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Re: R & L Electronics Beware
« Reply #5 on: December 21, 2022, 04:09:00 PM »

My go to store. Never a problem.
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KD2HCU

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Re: R & L Electronics Beware
« Reply #6 on: December 21, 2022, 04:25:54 PM »

A ahm friend recommended them so I ordered a radio from them.  I didn't have a problem, and would use them again.
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WD8OTT

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Re: R & L Electronics Beware
« Reply #7 on: December 21, 2022, 04:31:05 PM »

I'm with everyone else here. this could have easily been prevented and could be fixed with out too much trouble if you know it was on their property. I've bought from R&L twice and all went very well.
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WB8VLC

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Re: R & L Electronics Beware
« Reply #8 on: December 21, 2022, 04:44:18 PM »

If they didn't verify a message back to you then how did you find out that it was being shipped to an old address?

They obviously sent some kind of verification message to you that the order was shipped to the only address that they had on file for you so you must have received some type of reply message from them where you then discovered that, Oh crap it was being shipped to an old address by your mistake.

It sounds like you skimmed by the page during the return customer login/ordering process where you need to look over the address that the product will be shipped to on file at R&L and you just forgot to update and review your new address after you moved.

I just ordered from them a month ago and when I ordered there was a page that came up when I signed in as a returning customer, and everything pertaining to my shipping and billing address was already filled in for me and all I needed to do was make sure that the shipping information was up to date and then proceed to the payment page and fill in some other sensitive info that they don't keep on file but my address was auto filled in by R&L correctly.

If you place your order thru R&L's web page as most do these days, then they typically have the order processed in hours and it will typically ship that day or the next morning and once the product is in the shipping companies' hand then you will receive a return verification email from R&L that your product has being shipped along with a tracking number but once it's in the shippers hand the order cannot be changed by R&L.



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AE9DX

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Re: R & L Electronics Beware
« Reply #9 on: December 21, 2022, 04:57:32 PM »

Have done business with them for years with zero problems. I have spent more money there than I care to think about including new rigs and amps with never a problem. I also make sure ANY business I deal with either on the phone or on line has my CURRENT information..................
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N8AUC

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Re: R & L Electronics Beware
« Reply #10 on: December 21, 2022, 05:41:58 PM »

I've purchased several items from R&L over the years.
Never had a problem with them.
In my experience, they are a reputable dealer.

73 de N8AUC
Eric
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N5XJT

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Re: R & L Electronics Beware
« Reply #11 on: December 21, 2022, 05:45:35 PM »

Dealth with these folks a number of times, felt they were great to deal with even when I had a return.  Never an issue.
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W6SWO

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Re: R & L Electronics Beware
« Reply #12 on: December 21, 2022, 06:07:36 PM »

Same as others here - I've ordered a few times from them over the years and never had a problem.  On one order, I called to check on the status of my order and my call was answered promptly.
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SWMAN

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Re: R & L Electronics Beware
« Reply #13 on: December 22, 2022, 06:42:47 AM »

 Never had any problem at all, I will give them 5 stars a little better rating than my local HRO.
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K1KIM

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Re: R & L Electronics Beware
« Reply #14 on: December 22, 2022, 06:56:40 AM »

You have been registered for 6 years on this website and the first post you make is to trash a vendor for a shipping error????

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So Many Toys.......So Little Time!
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