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Author Topic: HRD Support  (Read 506 times)

OV2B

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HRD Support
« on: June 12, 2022, 08:30:31 AM »

Hello HAM's
I got a problem with HRD Logbook. Raised a support-ticket at 12:41 (local time)
At 15:51 (local time), Ferry PD9FER, went back on mail with a solution, wich didnt solve the problem.
Ferry would like to remote me via TeamViewer (at 16:43 local time), and after 10-12 mins, the problem was solved....!
What a support ! What a service, from Ferry....and then on a sunday...!
TNX, Ferry - you just made my day.
11 out of 10 points to you...!!
Kind regards
Lau//OV2B
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JESSE00

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Re: HRD Support
« Reply #1 on: December 20, 2022, 08:48:15 AM »

My guess is it is a part time operation so they might only answer the phone on weekends, or in the early evening.  Seems like a lot of companies just don't want to hear from a customer once the sale is made on vidmate.
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K4GTE

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Re: HRD Support
« Reply #2 on: December 20, 2022, 12:37:40 PM »

My guess is it is a part time operation so they might only answer the phone on weekends, or in the early evening.  Seems like a lot of companies just don't want to hear from a customer once the sale is made on vidmate.

Seems like his experience was just the opposite. Did you read his comment ? Outstanding support !
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KT4QD

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Re: HRD Support
« Reply #3 on: December 31, 2022, 08:35:52 PM »

I’ve gotten great support from HRD.  Even got it from Mike directly, and it was quick.
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