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Author Topic: Morse Express  (Read 5937 times)

AA5CH

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Morse Express
« on: March 16, 2001, 12:03:27 PM »

Recently, I was searching for a nice straight key to go with my "vintage station" and I ran across the Morse Express website one night. After browsing through their extensive collection of keys, I selected one I thought would best meet my needs and budget, and I ordered the key online.

The following day I received an email from Marshall Emm, notifying me that the item I had ordered was not currently in stock. I was given an approximate availability date, and a suggestion for an alternate purchase. I browsed around some more, and selected another key. I quickly received a confirmation that the order had been received and the key was on its way.

The key arrived before I was expecting it, and I am very pleased with it, bust I am mostly impressed with the service that I received from Mr.Emm. When I emailed him to confirm that I had received the key and that I was pleased with it, he quickly responded, expressing his appreciation for my business.

Many retailers seem to believe that since they have their product lines or services listed on a website and are set up for online ordering, they don't need to communicate directly with a customer, or promptly follow up with the basic courtesies. Mr. Emm  apparently understands that service and courtesy are "key" components in customer retention.

73,

Brad Johnson
AA5CH

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AA5CH

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Morse Express
« Reply #1 on: March 16, 2001, 12:12:35 PM »

Rearding my previous posting....obviously "bust I am mostly impressed with" should read "but I am mostly impressed with"...kudos to Herr Doktor Freud...hi!

Previews aren't much good if you don't read them carefully.

73,

Brad
AA5CH
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AA5CH

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« Reply #2 on: March 19, 2001, 01:32:14 AM »

Perhaps I can find keys at a cheaper price somewhere else. I also can go to Wal Mart and buy a $30 pair of running shoes that may be as good as the more expensive pair I purchased at the downtown shoe store. However, at the family owned shoe store, the clerks remember my name and shoe size, and I always have a nice "visit" with them. If they don't have what I am looking for, they show me their brochures and offer to order something for me...with no obligation if I don't like it. It is a pleasant experience. I get a good pair of shoes at a reasonable price and I support a local family owned business. That small portion of profit goes to people I consider to be friends, not to one of the wealthiest families in the world, nor to millions of faceless shareholders who don't give a damn about whether I like my shoes or not.

How and where one spends his/her money is certainly a matter of personal preference; however, I would suggest that when you spend your money at a place that provides poor (or no) service in order to "save a few bucks" you are endorsing and perpetuating that philosophy. I prefer to spend my money at businesses whose salespeople are knowledgeable, courteous and accommodating...pricing is a secondary concern for me.

Frankly, I didn't find alot of vendors offering a selection of straight keys, so I really can't address  the pricing issue in this instance. Over the years I have spent thousands of dollars on "things" for my various hobbies and interests. Sometimes I have been treated well, other times not. I spent less than $100 dollars at Morse Express and was treated well. If Marshall Emm made a few more bucks off of me than someone else would have...that's okay. I figure he earned it.  

73,

Brad Johnson
AA5CH      
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KD5MMJ

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Morse Express
« Reply #3 on: March 25, 2001, 02:33:53 PM »

I also enjoy the service of Morse Express. I ordered from then recently to buy my first straight key. Delivery was extremely fast and packaging was superb.  plus, the little chit-chat made during the order was quite fun.  It's great to find a business with such great customer service.
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K7ARA

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Morse Express
« Reply #4 on: April 16, 2001, 12:14:51 PM »

Sounds like the kind of service I am looking for. Could you please post the website address so I can check them out? Thanks and 73's.  Mike
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AA5CH

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Morse Express
« Reply #5 on: April 19, 2001, 04:51:33 PM »

Their web address is www.morsex.com
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KD6LM

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Morse Express
« Reply #6 on: April 30, 2001, 05:05:36 PM »

I also have had a great experience with Morse Express. In the past I have ordered a key and a kit. Recently I had a very small order, just some cables to attach my keys to the transciever. I ordered three during the Xmas rush. Well, as it turns out, they were one cable short. I gave Morse Express a call and was prepared to go into a long justification about the missing $4.00 item. I didn't get the chance, as soon as I got to the part about "I ordered three but there were only two" the woman said, "Oh my, I don't know how that happened, were very sorry, no problem we will put it in the mail to you today." Which she did, shipping it UPS I got it in 3 days. Great service, great company, great products, and fair prices.

Gregg
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Morse Express
« Reply #7 on: May 01, 2001, 08:47:04 PM »

What is this ? The AA5CH column ?

Maybe *you* have the wherewithal to not have to bother about cash but a great many of us have better things to spend our money on than a collection of toys.

If I can save (more than) a few bucks by going somewhere other than Marshall Emm's then I will (and I can and I do).

If you wish to get ripped-off and be self-satisfied and condescending to the rest of us because we got a bargain (and good service) elsewhere (and you didn't) then that's your business but it smacks of the emperor's new clothes to me :)
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AA5CH

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« Reply #8 on: January 21, 2002, 11:42:46 AM »

Agreed....if you are both anonymous and poor, you should probably do business elsewhere.

AA5CH
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K4KOR

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Morse Express
« Reply #9 on: July 18, 2007, 03:05:56 PM »

I've had two bad buying experiences with morse express. Marshall convinced me that it wouldn't happen again.
Well it happened again.
Now I can't get morse express to return my calls. I'll have to do a charge back on the $200 they took me for.
I will never do business with morse express again.
One guy at morse express I spoke with, not marshall, was very rude and uncaring that my product had not arrived even though I paid extra for 2nd day shipping.
He hung up on me so I never got to find out what morse express was going to do about it.  
The first time I paid extra for overnight shipping. Never happened.  
I'm more let down with myself that I fell for morse express twice.
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