I can beat all of the TE systems horror stories. I have owned 3 TE VHF amps over many years and only have high praise for their quality and operation. My latest 2M amp that I have owned for the past 7 years developed a problem due to a faulty MFJ remote coax switch that I purchased from HRO after moving to a new QTH. HRO refunded my purchase but I never tried to get any credit from MFJ for the cost of amp repairs. The amp failed and I returned it to TE for repair. After a 3 month wait it was returned to me and I paid the fair repair cost. It failed again after a few hours and I returned it again the next day. After another 3 months it was returned repaired to my former QTH that Dave at TE had stored on my customer profile. It was lost by USPS, was never received by the owner of my prior home, and USPS has no record of anything. I have called Dave at TE 1-2 times a week for the past 6 months trying to get the problem solved. After a few additional months he agreed to build me a new amp and send it to me free of charge. Well my story is the same as many others, from maybe next week, to in a few days, it is on the test bench. During my last call to him, he sounded clueless and has no idea of when they can send me a replacement. I told him many time, he can just refund me the cost of the replacement amp, my 3 times shipping cross country, and my prior repair cost which I paid. As of today we are at 1 year and he has no idea what is going on.
At this point I am done with them and will just absorb the significant loss. It is really a shame that a company that has a good reputation for their products can’t support their customers. In some ways I feel sorry for the owner Dave, and was hesitant to post this as I wish his company no harm, but enough is enough. I would never recommend their company.