I purchased the “LM-400 EXP Window Mate Express” and a “Bean Bag Dash Mount” at Pacificon 2008. When I got home I noticed the top plastic piece which holds the ball joint is cracked and therefore, I am unable to adjust the position of my radio. If the product wasn’t broken it would suit my needs.
My issue, however, is with the lack of response I have received from Lido Mounts (the vendor I purchased the Window Mate Express from). I have made several attempts to contact Lido Mounts: I sent four e-mails addressed to both Jim@lidomounts.com and sales@lidomounts.com and I called Lido Mounts (888-550-LIDO [5436]) three times. In each instance, I left a message. To date, I have not received a response via email or via phone.
I would recommend that no one purchase products from “LIDO MOUNTS” and if you do, don’t buy from them direct. Instead, I would recommend you purchase their products from a reputable retailer.
If any one can recommend a better product from a company with great customer service it would be greatly appreciated.