eHam

eHam Forums => Company Reviews => Topic started by: K8AXW on February 14, 2023, 08:22:11 AM

Title: PayPal contact information
Post by: K8AXW on February 14, 2023, 08:22:11 AM
Can anyone tell me how to contact PayPal if they don't own a mobile phone?

I can no longer access my account unless I sign in with a mobile phone number.

Title: Re: PayPal contact information
Post by: W3PX on February 14, 2023, 08:41:05 AM
When your account was set up you chose a User Name and a Password. You should be able to log into PayPal with those credentials from any web based (browser) interface.
Title: Re: PayPal contact information
Post by: AC2EU on February 14, 2023, 08:42:47 AM
Can anyone tell me how to contact PayPal if they don't own a mobile phone?

I can no longer access my account unless I sign in with a mobile phone number.

Did you try calling them?
You might be able to set up web based double authentication with email or security questions.
Title: Re: PayPal contact information
Post by: K4GTE on February 14, 2023, 10:21:01 AM
A user name and password is all that is required to access your PayPal account. Your email address can be or usually is your user name, and your password is whatever you specified when you set up your account. A phone number should not be required, even for second authentication an email notification can be requested instead of a phone number.
Title: Re: PayPal contact information
Post by: AI5BC on February 14, 2023, 04:27:26 PM
Terrible difficult, login with your username and password. Same way you found your way here.
Title: Re: PayPal contact information
Post by: K8AXW on February 15, 2023, 01:07:21 PM
I apologize for the way I phrased my question.  Let me do it over.

For years, I've logged into my PayPal account using my email address and password.  Now they require an email address, a password and in addition, a mobile phone number as a second step authentication.

I tried calling them by telephone a long time ago but was unsuccessful.  After reading your suggestion EU, I decided to try again.  This time I got through and after jumping through hoops got a very nice lady who requested information I did not have.

After getting the requested information I called back and this time got a man with an accent that I simply couldn't understand.  I called again later and this time got a woman with a high pitched voice, again, who I couldn't understand.

So, I guess I'll keep calling until I find someone who I can understand ... or just terminate my credit union account.

This is one facet of getting old, being severely hearing impaired and living alone. 

Thank you all for your help.
Title: Re: PayPal contact information
Post by: V47JA on February 16, 2023, 06:15:31 AM
Can anyone tell me how to contact PayPal if they don't own a mobile phone?

I can no longer access my account unless I sign in with a mobile phone number.

Hi,
At the bottom of that window it says, "continue to web", click on that and it will skip all that stuff and go directly to your PayPal account. 
73,
John W5JON 

Title: Re: PayPal contact information
Post by: K8AXW on February 16, 2023, 10:12:45 AM
John:  Thank you.  No such option on any window/screen I've seen.  During my 25-30 years of computing I've learned to search out spots, hidden and unhidden, to click on for "more options."

I have been messing with this PayPal problem for several months.  (intermittently as my patience permits)

Again, thank you John.  Kenny Rogers had a song out some time ago that included the words, "You got to know when to hold 'em and when to fold 'em." It's time to "fold 'em!"
Title: Re: PayPal contact information
Post by: K8AXW on February 16, 2023, 07:14:43 PM
Cut my loses....Folded.  Thank you all.