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Author Topic: DX ENGINEERING Here to Stay  (Read 1085 times)
K3EY
Member

Posts: 32




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« on: November 10, 2017, 06:31:41 AM »

Purchased a MFJ auto tuner--MFJ-939K--- that would not work at all. Sent it back with note explaining problem. Within days I had a full refund, didn’t cost me one cent. Other dealers would either not take it back or charge a restocking fee, or tell you to sent it to manufacturer. They took care of me even after I wrote a piece on this very forum that was not in a positive light. At that time I said I would never deal with them again, glad I changed my mind. They have items available no one else even offers. They are indeed progressive along with treating their customers like gold. This is why they keep getting bigger with more offerings. Thank You DX  Engineering for being who you are.

k3ey
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WD4ELG
Member

Posts: 187




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« Reply #1 on: November 11, 2017, 08:02:43 PM »

K3EY, I applaud your demonstration of character and true ham spirit.  You are adding positive observations to update an earlier negative experience, and that sharing is uncommon.

Customer loyalty is earned one sale at a time, and every customer is important.

Glad to see you're getting the top-notch DX Engineering treatment.  Sorry to hear about the MFJ-939K.

PS   No, I am not connected to DX Engineering or any other radio vendor.  I have purchased a lot of items from DX Engineering, HRO, AES, GigaParts, Universal Radio, HamCity, MFJ, etc. etc. in the past 40 years, and I work in customer service.
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