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eHam Forums => Company Reviews => Topic started by: N4ZEN on March 17, 2010, 10:56:24 AM



Title: GigaParts
Post by: N4ZEN on March 17, 2010, 10:56:24 AM
Just wanted to let everyone know that GigaParts is an outstanding place to do business with.  I ordered a Yaesu FT450 from them and it was bad out of the box.  They have a seven day return policy and they gave me full credit on trade in on a FT897.  They were very nice and professional on the phone and in their e-mails.  If you need to buy something, there prices are very good so give them a try.  Not affiliated with them, I'm just a very SATISFIED customer.


Title: RE: GigaParts
Post by: CTHAM on May 03, 2010, 06:23:44 PM
I agree with you I placed my order for my yeasu XV-170 and it was shipped fast I will have to check out what other stuff they have for sale.


Title: RE: GigaParts
Post by: KJ4RWH on May 17, 2010, 03:46:00 PM
Glad you had a good experience. I've ordered twice in the last couple of months for what I considered common items and waited 3 weeks for backorders on both. ???


Title: RE: GigaParts
Post by: W0DLM on May 18, 2010, 08:03:13 AM
Their website has an icon that shows you whether or not an item is in stock. Are you saying that it showed in stock but then had to be back-ordered?  If so, I can understand being upset about having to wait three weeks.  If not, I don't see how you can be upset about an item being back-ordered when they made it clear right up front that it was not in stock.


Title: RE: GigaParts
Post by: KB4OIF on July 14, 2010, 02:11:14 PM
Only had a few purchases from them.  All of them were good deals with no problems!!


Title: RE: GigaParts
Post by: KC9SRO on August 04, 2010, 03:33:11 AM
Purchased an FT-950 from them a few weeks ago

Good price, FAST delivery.

2 Thumbs Up...


Title: RE: GigaParts
Post by: K4YZ on September 08, 2010, 03:29:02 AM
Just wanted to let everyone know that GigaParts is an outstanding place to do business with.  I ordered a Yaesu FT450 from them and it was bad out of the box.  They have a seven day return policy and they gave me full credit on trade in on a FT897.  They were very nice and professional on the phone and in their e-mails.  If you need to buy something, there prices are very good so give them a try.  Not affiliated with them, I'm just a very SATISFIED customer.

Thankfully, I live less then 30 minutes from them.  (They're in Alabama...I'm in Tennessee)

I've ordered numerous items from them and never waited any longer than it too UPS to get it to my doorstep.  I've never had a service issue or returns issue with them. 

Also, GigaParts will ship free for orders over $200.00.

Plus the Sweepstakes program is a lot of fun!

73

Steve, K4YZ


Title: RE: GigaParts
Post by: KC5GB on September 08, 2010, 07:39:29 PM
Ditto to all the positive comments about Gigaparts.
I've ordered high and low dollar items and have always experienced fast delivery and good pricing.
Now, if they would only let me win the Sweepstakes...


Title: RE: GigaParts
Post by: K8ALM on January 17, 2011, 10:05:18 AM
I've had nothing but good experiences from Gigaparts.  In the past I've ordered a TS 2000 and most recently a TS 590 and delivery/ordering/service was very prompt.


Title: RE: GigaParts
Post by: N0YXB on January 17, 2011, 10:28:27 AM
Same here, my experiences with GigaParts have been positive.  Good prices and I quickly received the items I ordered.


Title: RE: GigaParts
Post by: N0MLR on January 28, 2011, 03:08:56 PM
Well back at Christmas time they had a TS-2000 radio on their sight. It was a great price but when I went back to order it the price had went up to more than I could buy it from R and L. I called and ask about the price and was told that was an accident and it should have not been listed for that price and they had CANCELED all the orders they had received for it. Now I have been in business for 35 years and have made mistakes and shot myself in the foot pricing stuff. I always honored the price I had given my customer no matter what. My word was my bond on that.
Nope never again will I buy or even get a price from Gigiaparts I don't care what they are selling or what price it is.


Title: RE: GigaParts
Post by: NW4G on January 28, 2011, 09:56:57 PM
I worked there for just over 12 years and loved every minute of it. GigaParts is a great company and with a fantastic customer oriented work enviornment. I highly recommend them!


Title: RE: GigaParts
Post by: N6JSX on January 29, 2011, 07:14:24 AM
Giga is OK, but there shipping time estimates are poor.  ???

I ordered a Diamond MX3000 tri-plexer and it took well over a month to get it, not the 7-14days Gig states.

However I do not think this was Giga's fault but a change in Diamond/industry business models. "Make to order" is the new method on slow/low volume sales items as OEM's do not want finished goods on the shelf to incur inventory tax. Have the sub-parts ready but "make to order" to thwart the USA business taxes that are assessed on finished goods. I suspect MFJ has been doing this for years as I've had similar delivery delays.   


Title: RE: GigaParts
Post by: K8SI on January 29, 2011, 04:08:00 PM
I've had nothing but great service ordering from Gigaparts.  Only once have I ordered someting that was not in stick, and I still ended up having it within a couple of weeks.  Also, they did not charge me for the item until it was in stock and processed for shipping.  I most recently ordered a new rig and power supply from them, and the free shipping was a plus as well!  The other thing is their prices - on the new rig and PS, they were hands down the best price, and the free shipping to boot made it a no-brianer deal for me!  Thanks Gigaparts!


Title: RE: GigaParts
Post by: KC0KEK on December 14, 2011, 06:53:28 PM
Add me to the list of people who have had good experiences with Giga. I ordered a Heil mic and stand, and a few other things, when they had a Black Friday special of 10% off. Everything arrived within a week. I would do business with them again.


Title: RE: GigaParts
Post by: AE7RZ on December 16, 2011, 01:47:06 PM
I will not do business with GIGAPARTS due to them not being willing to drop ship! :(


Title: RE: GigaParts
Post by: KJ4I on December 22, 2011, 06:51:06 AM
I have got some really good deals from Gigaparts including free shipping on a pretty large power supply. Ended up getting it quiet a bit less than anybody else could have sold it to me for including the free shipping.


Title: RE: GigaParts
Post by: KG4RUL on December 22, 2011, 02:35:44 PM
I will not do business with GIGAPARTS due to them not being willing to drop ship! :(

So, if you want the product DIRECTLY from the manufacturer, WHY don't you deal directly with them?  Not a valid reason to criticize this company.


Title: RE: GigaParts
Post by: KE4DRN on December 22, 2011, 06:51:10 PM
hi,

Sometimes a retailer can't drop ship, the vendor will not
do business on those terms.

73 james


Title: RE: GigaParts
Post by: AA4HV on December 24, 2011, 09:01:49 AM
     I recently had a small problem with GigaParts.  It is a long story, but there were several mistakes made regarding my order.  I guess with all of the Christmas rush, there are going to be a few bumps in the road, and as one of the employees stated "nobody is perfect".  I got pretty upset with Gigaparts over the mistakes and had decided not to shop there again.  I then got a phone call and email from Robby Sperr.  He explained that he had a conference with the employees which I had talked to, and listened to the phone call recordings.  They addressed all of the problems for me AND are making sure that other customers don't have any of the same problems.  GigaParts could have just ignored my situation since I am just one customer, but they didn't.  They put in a lot of hard work to try to save having me as a customer.  Mr. Sperr stated, "Mistakes do happen and we’re not afraid to be held accountable for ours. We want our ham community to know that we take our customers’ satisfaction seriously."

     I value customer service highly.  A company can have the best product available, but terrible customer service, and I won't deal with them.  I would rather have a lower product with great customer service any day.  Fortunately, Gigaparts has great products, and based on the recent trouble I had, they have great customer service also.  I, and my ham family, will be returning as loyal customers.  ;D


Title: RE: GigaParts
Post by: KK5GG on January 13, 2012, 03:02:22 PM
GigaParts is like the Walmart of Ham Radio Equipment. There reps might be on the same level as Radio Shack Reps but it would depend on the day. If you are looking for hard solid advice on what to buy, go somewhere else. If you know what you want and want it at a low price then you can't go wrong. Just don't call someone else for the advice then not buy from them.


Title: RE: GigaParts
Post by: W8FOP on January 14, 2012, 02:03:40 PM
The prices and customer service at GigaParts is nothing less than outstanding! I have dealt with all the big names and I don't even look elsewhere when shopping now.

Keep up the great work GigaParts!


Title: RE: GigaParts
Post by: MAGNUM257 on January 14, 2012, 05:52:02 PM
I will not do business with GIGAPARTS due to them not being willing to drop ship! :(

So, if you want the product DIRECTLY from the manufacturer, WHY don't you deal directly with them?  Not a valid reason to criticize this company.

I see no criticism at all. He just states he will not due business with them for not drop shipping.


As for Gigaparts, I have made a few purchases from them and all went smoothly. Good company to deal with.


Title: RE: GigaParts
Post by: KE4YOG on January 14, 2012, 07:19:01 PM
The items I have ordered have been on time and fairly priced. I have never called so I can not speak of the knowledge of the staff. I was a Radio Shack person for 3 years. I started thinking about stuff and realized I need to go. Couldnt take vacation time in Oct, Nov, or Dec. That really hurt deer hunting. Was a store manager for a while. Had to do 54 hours a week. I can say that 15 years ago when I left we sold cell phones and HTX202, HTX404, and the first 2 meter mobile they came out with. I could sell you a cell phone, a pack of resistors, a 800 mhz scanner and still if you have time to wait if it was busy I could solder the PL259 onto your RG8 cable for you. We had 2 hams in the store. I got my ticket while there. Sorry I realize this add is about GigaParts but I miss being able to go to the Shack and get things that I need. I asked the local store the other day if they had RG-8 to sell by the foot. I got blank stair from the clerk. She called in the manager. He was lost also. pitiful. I heard Charles Tandy spinning in his grave.


Title: RE: GigaParts
Post by: K3NOQ on January 17, 2012, 08:22:31 PM
Have made several purchases from GigaParts.  After my last website based order was placed on late Friday evening, I got a call on Saturday Morning from Travis at GigaParts, thanking me for my order and past purchases.  He advised that the order would ship on the following Monday as UPS didn't pick up on Saturdays.   I had the order on Wednesday.  I was quite impressed that I was considered a valuable customer at that time of year.  GigaParts is my first-called source from now on.  Kudo's to Travis and the staff there.....


Title: RE: GigaParts
Post by: WA4GIF on February 09, 2012, 12:49:28 PM
In the past I have had great experiences with GigaParts. I have even visited the store there in Huntsville a couple of times when I was on a business trip there.

That was in the past. Right now I'm waiting for an order that I placed near Christmas time! It really isn't their fault because its a distribution problem from Yaesu! I ordered an FT-817ND and when I ordered it it was in stock but while on the phone with the sales rep, it was sold to another customer. I guess it was the last one they had. They told me they expect another shipment in less than a week. Guess what, Wrong!

Again not a problem with GigaParts as they have communicated to me the problems, I just want my radio!  :'(

Butch - WA4GIF



Title: RE: GigaParts
Post by: KJ4I on February 09, 2012, 08:20:22 PM
Quote
That was in the past. Right now I'm waiting for an order that I placed near Christmas time! It really isn't their fault because its a distribution problem from Yaesu! I ordered an FT-817ND and when I ordered it it was in stock but while on the phone with the sales rep, it was sold to another customer. I guess it was the last one they had. They told me they expect another shipment in less than a week. Guess what, Wrong!

Their was a microphone cable that I was needing a couple of years ago and I was working with several ham dealers trying to get the cable. I got the run around for about 2 months and finally gave up and went through Gigaparts. They didn't have it in stock either but I have to give them credit. They got on the ball and did whatever it was they had to do and I had my cable within 1 week. I cant really fault any of the other dealers too much because I believe it was mostly an issue with the cable manufacture not supplying the dealers in a timely manor but Gigaparts took care of it pretty fast.

I understand your frustration, especially as long as you have been waiting but in my experience if Yaesu's customer service is any reflection on the company as a whole then it don't surprise me that they are having problems filling the orders. I love their radios but their customer service lacks a lot to be desired. I guess the earthquake in Japan could have slowed them down too. I don't know how badly Yaesu was affected from the disaster. Hope you get your rig soon.


Title: RE: GigaParts
Post by: AA2HA on February 20, 2013, 05:40:40 PM
A few years back, I ordered about $6,000.00 in gear from gigaParts. Everything arrived quickly and I was satisfied. Last month, my wife ordered me a new mobile rig for my birthday. When she gave it to me, I had already purchased a new dual band radio. I had no use for the radios. Giga Parts gives you a seven day return policy. HOWEVER this is 7 days after they stick a shipping label on your order, not 7 days after you receive it.  Their policy states:

"Radio products have a 7-day warranty against manufacturing defects through GigaParts from the date that we ship your order."

Notice it doesn't say 7 BUSINESS days? Your order may not even arrive in 7 days, or as in my case, I'm stuck with an unopened $600.00 dual band radios that i could not return and have no use for. Yes it was 9 days after they stuck a shipping label on it.

I will not use GigaParts again due to this unreasonable policy. R & L (and almost all others) give you 30 days from the time you receive your radio.

Shame on Giga Parts for losing a good customer for not accepting an unopened radio two days after it arrived.


Title: RE: GigaParts
Post by: NW4G on February 20, 2013, 09:17:35 PM
A few years back, I ordered about $6,000.00 in gear from gigaParts. Everything arrived quickly and I was satisfied. Last month, my wife ordered me a new mobile rig for my birthday. When she gave it to me, I had already purchased a new dual band radio. I had no use for the radios. Giga Parts gives you a seven day return policy. HOWEVER this is 7 days after they stick a shipping label on your order, not 7 days after you receive it.  Their policy states:

"Radio products have a 7-day warranty against manufacturing defects through GigaParts from the date that we ship your order."

Notice it doesn't say 7 BUSINESS days? Your order may not even arrive in 7 days, or as in my case, I'm stuck with an unopened $600.00 dual band radios that i could not return and have no use for. Yes it was 9 days after they stuck a shipping label on it.

I will not use GigaParts again due to this unreasonable policy. R & L (and almost all others) give you 30 days from the time you receive your radio.

Shame on Giga Parts for losing a good customer for not accepting an unopened radio two days after it arrived.

That doesn't sound like the type of service I like to give. You are correct about our policy, and it's an important one for us as it helps us offer the best total value possible to all of our customers. Give me a call when it's convenient and lets figure out how to correct this gifting error.

I typically get in around 7AM CST, if you shoot me an email I'll be happy to give you a shout since our phones don't open until 9AM. georgeh@gigaparts.com

George Howard - NW4G
Amateur Radio Division Manager
(866) 535-4442 or (256) 428-2133 <- Direct
www.gigaparts.com




Title: RE: GigaParts
Post by: AA6ZE on February 21, 2013, 01:09:58 PM
A few years back, I ordered about $6,000.00 in gear from gigaParts. Everything arrived quickly and I was satisfied. Last month, my wife ordered me a new mobile rig for my birthday. When she gave it to me, I had already purchased a new dual band radio. I had no use for the radios. Giga Parts gives you a seven day return policy. HOWEVER this is 7 days after they stick a shipping label on your order, not 7 days after you receive it.  Their policy states:

"Radio products have a 7-day warranty against manufacturing defects through GigaParts from the date that we ship your order."

Notice it doesn't say 7 BUSINESS days? Your order may not even arrive in 7 days, or as in my case, I'm stuck with an unopened $600.00 dual band radios that i could not return and have no use for. Yes it was 9 days after they stuck a shipping label on it.

I will not use GigaParts again due to this unreasonable policy. R & L (and almost all others) give you 30 days from the time you receive your radio.

Shame on Giga Parts for losing a good customer for not accepting an unopened radio two days after it arrived.


                         I had the same experience with them a couple of years ago.  The 7 day so-called warranty was up when I got the rig and I had to fight with the manufacturer to get a refund for a defective product.I don't mind paying more for better service so Giga Parts and other El-cheapo shops are off my list.


Title: RE: GigaParts
Post by: KE4DRN on February 21, 2013, 04:47:34 PM
hi,

it is all about customer service, period.

Always give a call and speak to the salesperson who
took your order or one of the managers on duty.

Be nice, it don't hurt to ask about returning an unopened item
even if there are policies in place.  There are people who are
empowered to solve your problem.

73 james


Title: RE: GigaParts
Post by: N4MJG on February 22, 2013, 03:11:56 PM
steve K4YZ

i never have any problem either it's either i order online or with kb4jhu


73
Jackie
N4MJG



Just wanted to let everyone know that GigaParts is an outstanding place to do business with.  I ordered a Yaesu FT450 from them and it was bad out of the box.  They have a seven day return policy and they gave me full credit on trade in on a FT897.  They were very nice and professional on the phone and in their e-mails.  If you need to buy something, there prices are very good so give them a try.  Not affiliated with them, I'm just a very SATISFIED customer.

Thankfully, I live less then 30 minutes from them.  (They're in Alabama...I'm in Tennessee)

I've ordered numerous items from them and never waited any longer than it too UPS to get it to my doorstep.  I've never had a service issue or returns issue with them. 

Also, GigaParts will ship free for orders over $200.00.

Plus the Sweepstakes program is a lot of fun!

73

Steve, K4YZ



Title: RE: GigaParts
Post by: W6PJJ on March 01, 2013, 07:23:53 PM

When dealing with somewhat technical items in the PSK31 hardware arena... Caveat Emptor. The Gigaparts salesperson I spoke to on the phone did not know his product... and recommended a particular cable between the SignaLink and my FT-847. Things just did not sound correct so...I checked with Tigertronics and they informed me that it was the wrong cable. I have purchased from Gigaparts a number of times and have always been vert satisfied but, sometimes sales people do not have the technical skills to sell some pieces of equipment, its always best to check with the Manufacture if your in doubt.

73's

Don W6PJJ


Title: RE: GigaParts
Post by: AA4PB on March 02, 2013, 05:39:17 AM
"sometimes sales people do not have the technical skills"

That's true of just about every supplier in every arena. You go into a car parts place and some of the sales people are inexperienced and barely know what a windshield wiper is. Others have years of experience doing mechanic work. Unless you are willing to pay a lot more for the parts, the store owner can't afford to hire all certified mechanics to sell parts.

I went into a Home Depot and the gal working the service desk couldn't recognize a snow blower. After I showed her what it was in the book, I did get a good discount however  ;D


Title: RE: GigaParts
Post by: KA5IPF on March 02, 2013, 09:30:21 AM
Not knowing a snow blower isn't a crime. I wouldn't know one if it bit me. On the funny side though I went into a pawn shop over here in East Texas and they had this motorized conglomeration. I had to ask. It was a brand new partially assembled Sears Snow Blower, big thing. Now just what in the heck is it doing down here in a pawn shop.

Clif


Title: RE: GigaParts
Post by: NW4G on March 04, 2013, 12:29:32 PM
A few years back, I ordered about $6,000.00 in gear from gigaParts. Everything arrived quickly and I was satisfied. Last month, my wife ordered me a new mobile rig for my birthday. When she gave it to me, I had already purchased a new dual band radio. I had no use for the radios. Giga Parts gives you a seven day return policy. HOWEVER this is 7 days after they stick a shipping label on your order, not 7 days after you receive it.  Their policy states:

"Radio products have a 7-day warranty against manufacturing defects through GigaParts from the date that we ship your order."

Notice it doesn't say 7 BUSINESS days? Your order may not even arrive in 7 days, or as in my case, I'm stuck with an unopened $600.00 dual band radios that i could not return and have no use for. Yes it was 9 days after they stuck a shipping label on it.

I will not use GigaParts again due to this unreasonable policy. R & L (and almost all others) give you 30 days from the time you receive your radio.

Shame on Giga Parts for losing a good customer for not accepting an unopened radio two days after it arrived.

Hi Tim!

I appreciate the feedback you have given and in this case, it prompted me to review my policies. I've updated both the warranty and the return policy in the hope that this situation won't occur again. I'd like to have your business back and if there's anything I can do to get it, please let me know.

You can view the new policies here: http://www.gigaparts.com/radiowarranty.php

- Returns can now be made within 30 days from the day the customer receives the item
- DOA warranty for Radio's has been extended to 10 days from the date the customer receives the radio
- Advance Replacement/Cross Shipment is available

George Howard, NW4G
Division Manager
www.gigaparts.com / nw4g@gigaparts.com



Title: RE: GigaParts
Post by: AA4PB on March 05, 2013, 05:32:15 AM
Now that's customer service!!!  ::)


Title: RE: GigaParts
Post by: AA2HA on April 05, 2013, 12:50:36 AM
Hi George!

 Thank you for the reply and for being a stand-up guy and revising your policy. This policy revision is a terrific gesture and shows that Gigaparts is committed to customer satisfaction and service! As a direct result, I consider myself a happy return customer to Gigaparts and look forward to dealing with you again in the future. As a direct result of this change, I'll be placing an order tomorrow. It's refreshing to see that some companies do indeed care about their customers!
 
73,
Tim (AA2HA)


Title: RE: GigaParts
Post by: K5WLR on April 05, 2013, 07:35:54 AM
I had dealings with George when I ordered an item that was no longer available. He went the extra mile to try to find the item. Unfortunately, he was not able to find one. I was given a credit and got upgraded shipping on the other item I had purchased.

Gigaparts is a class act and I will give them my future business!!  Thanks, George! :D



Title: RE: GigaParts
Post by: NW4G on April 06, 2013, 10:41:42 PM
Thank you so much for your continued business and your feedback. I try really hard to satisfy every customer and your feedback is critically important to me, its how improve my business.


Title: RE: GigaParts
Post by: MARK19642001 on January 08, 2014, 05:22:24 PM
Placed an order for in stock merchandise. Paid for shipping. Invoice stated it would ship in two 2-6 business days. Then, they changed the invoice to reflect back order. 13 days later, no merchandise, wasted "expedited shipping" charges, not even an email to tell me the item was placed on backorder. Great prices, however. They just over promised & under delivered on my order. Hopefully, I'm an isolated incident. The other reviews were pretty much positive.


Title: RE: GigaParts
Post by: KJ4DXZ on January 20, 2014, 12:02:55 PM
 Happy customer. I've placed two different orders online with GigaParts within the last month and both have shipped quickly and correct.


Title: RE: GigaParts
Post by: KB9MQL on October 29, 2014, 02:17:09 PM
 >:( hate that they have ups send my package to post office adding to my wait time for my supplies.... next time I think I will shop elsewhere!


Title: RE: GigaParts
Post by: KM4PNO on May 05, 2017, 01:25:48 PM
Received HYGAIN VB-214FM with missing element discovered while assembling it. Checked the SWR's as okay and connected Gigaparts of the situation.

I said I would at some convenient time take down the antenna and with failing eyes figure out what element is missing and purchase a rod and cut it myself and felt a partial refund was in order.

They wanted to know what element was missing and Offered a tape measure and mouse pad. Told them it wasn't going to be that easy and I just put the antenna together largest element to smallest. I wanted to buy an antenna not build one and I didn't need an tape measure.

2 days latter "Sue" call and said she would send all the elements and a return label for the originals. PERFECT!!!. Still my time involved but alls well that ends well.  ;D

So she gets "Tom" from HyGain to call who was under the impression 7 of the elements where the same size and was very condescending and said he wanted to know what element was missing.  ::)

At this point I emailed Sue and reiterated the refund. She offered $20.00. I took it to have this over and will use it to purchase a length of aluminum rod on ebay and mark my time up to live and learn and buy my antennas elsewhere.


Title: RE: GigaParts
Post by: KJ4YIO on May 08, 2017, 02:51:55 PM
Randall,

First I would like to apologize for the experience you've had while dealing with this problem. At GigaParts, we aim for every customer to be satisfied with their purchase and the service they receive. Unfortunately, sometimes even the largest manufacturers have a hiccup and let a product out the door that might be missing a part. In those rare situations we work together with the manufacturer to make it right. With that said, it is our responsibility to make sure you are 100% satisfied and I apologize we failed you. Sue notified me that she spoke with you today to find and provide a resolution that satisfied you. As a result of that conversation, she notified me that you requested an additional $30 refund, which we have sent your way. The $20 and $30 refunds we issued should both show up on your account within 3-5 business days. In the end, I truly hope we have provided the service and resolution to this matter that you were looking for. Please don't hesitate to reach out should you feel this matter still needs attention, as we are always happy to help!

73,
Jeff S. (W4LKO)
E-Commerce Division Manager


Title: RE: GigaParts
Post by: KM4PNO on May 16, 2017, 03:57:02 PM
Randall,

First I would like to apologize for the experience you've had while dealing with this problem. At GigaParts, we aim for every customer to be satisfied with their purchase and the service they receive. Unfortunately, sometimes even the largest manufacturers have a hiccup and let a product out the door that might be missing a part. In those rare situations we work together with the manufacturer to make it right. With that said, it is our responsibility to make sure you are 100% satisfied and I apologize we failed you. Sue notified me that she spoke with you today to find and provide a resolution that satisfied you. As a result of that conversation, she notified me that you requested an additional $30 refund, which we have sent your way. The $20 and $30 refunds we issued should both show up on your account within 3-5 business days. In the end, I truly hope we have provided the service and resolution to this matter that you were looking for. Please don't hesitate to reach out should you feel this matter still needs attention, as we are always happy to help!

73,
Jeff S. (W4LKO)
E-Commerce Division Manager

Yes I was completely satisfied with the final resolution.

Furthermore ebay has contacted me to do a review of the product.

Gigaparts has apparently banned my ebay account from making further purchases from their ebay auctions. I guess as punishment for not being happy proir to the  "final resolution".

Should I included this in the reviews as your effort to "every customer to be satisfied with their purchase" or is this just another "rare situation"?


Title: RE: GigaParts
Post by: KC3JUG on August 05, 2017, 08:44:42 PM
I've placed several orders with Gigaparts, both via eBay, and through their web site in the past month or two.  Every order was filled completely, and quickly, and the one occasion where I knew I was ordering a Comet antenna that was back-ordered, I was given the option of splitting the order into two shipments for a few extra bucks if I was anxious to get my other gear, and took that option.  They've been good about shipping orders fast and offer some very competitive prices.  I've got another order nearly lined up to go through on eBay in about another week once I finalize all of the parts I need.  They have become a go-to for me along with a few other names that I trust and their customer service over the phone has always been friendly.


Title: RE: GigaParts
Post by: N1GMV on October 04, 2017, 12:14:52 PM

I put a deposit that they called "Risk Free" only to find out when I looked at my deposit receipt it says NO REFUNDS.

How is that good customer service? So Gigaparts does not honor refunds even when they haven't shipped, how pathetic is that!




 


Title: RE: GigaParts
Post by: KJ4YIO on October 04, 2017, 12:47:31 PM

I put a deposit that they called "Risk Free" only to find out when I looked at my deposit receipt it says NO REFUNDS.

How is that good customer service? So Gigaparts does not honor refunds even when they haven't shipped, how pathetic is that!


John,
I checked your account and was preparing to issue a refund, but I see we've already done so. There was a recent policy change to where we do refund deposits. I apologize for the confusion on our behalf. We strive for excellent customer service and always appreciate the feedback. If there's anything else I can assist you with, don't hesitate to let me know!

73s,
Jeff S. (W4LKO)
e-Commerce Division Manager


Title: RE: GigaParts
Post by: WW4MSK on April 13, 2018, 05:00:57 PM
I've used GigaParts over the years and things usually go well.  Only issue until now is I've noticed a lot of items back-ordered that other companies have plenty in stock.  The issue now is a less than $20 HT case that does not fit properly is going to cost me $ to get back to them and they say if not defective I have to pay 15% restocking fee.  Ok, bad product sent, should be an easy return.  I ordered 3 other items at the same time, no issues with them.  This is my first return ever with them so be aware if you make a large purchase you could be running into strong headwinds with GigaParts for a legitimate return.  If they can't handle a less than $20 item returned without hassle, I would hate to be in the position of trying to return a rig or or other larger item!



Title: RE: GigaParts
Post by: KA4DPO on April 15, 2018, 09:40:16 AM
I've used GigaParts over the years and things usually go well.  Only issue until now is I've noticed a lot of items back-ordered that other companies have plenty in stock.  The issue now is a less than $20 HT case that does not fit properly is going to cost me $ to get back to them and they say if not defective I have to pay 15% restocking fee.  Ok, bad product sent, should be an easy return.  I ordered 3 other items at the same time, no issues with them.  This is my first return ever with them so be aware if you make a large purchase you could be running into strong headwinds with GigaParts for a legitimate return.  If they can't handle a less than $20 item returned without hassle, I would hate to be in the position of trying to return a rig or or other larger item!



The other thing that you have to consider is that they are not a discount house.  Their prices are on par with HRO and others since most new rigs are fair traded any difference in price is likely to be small.  I would rather pay ten or twenty dollars more for a radio if it avoids problems should I need to return or exchange it.