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eHam Forums => Company Reviews => Topic started by: AD4DZ on March 06, 2014, 04:44:49 AM



Title: LDG Electronics
Post by: AD4DZ on March 06, 2014, 04:44:49 AM
I can not believe how poor the company service is at this organization. They only deal with email, no phone calls, and it is usually a poorly worded, short statement that basically says we don't know what your problem is and implies we don't care! I will never use their product again.


Title: RE: LDG Electronics
Post by: AA6ZE on March 06, 2014, 12:30:22 PM

          Unfortunately most equipment manufactured outside of the USA is poorly supported, so your story is not uncommon. We live in the age of throw away electronics. Three exceptions come to mind however.

           Ten Tec. I can still get support for my over 30 year old transceivers.Excellent.

            MFJ In spite of a lot of bad press, my experience has been positive over the years. Spare parts available for older tuners and can talk to a real person on the phone.

             Elecraft Have not dealt with them myself, but several friends have been happy with their support.

                         I hope you can get your issue resolved.73,

                                                                                 Pete

                                       


Title: RE: LDG Electronics
Post by: AD4DZ on March 06, 2014, 02:19:34 PM
LDG is in Maryland, USA,


Title: RE: LDG Electronics
Post by: N4NYY on March 06, 2014, 04:06:43 PM
What is the problem that you need help with? They are usually pretty good. One if the better customer service around.


Title: RE: LDG Electronics
Post by: K5HTB on March 14, 2014, 06:51:10 PM
I had a problem with a tuner and the response was immediate and positive.  Repairs were made at no charge.  I suspect a competitor planting negative comments.

Travis
K5HTB


Title: RE: LDG Electronics
Post by: K9MHZ on March 15, 2014, 06:40:58 AM

          Unfortunately most equipment manufactured outside of the USA is poorly supported.........Three exceptions come to mind however.

           Ten Tec. I can still get support for my over 30 year old transceivers.Excellent.       
                                      


Ummmm...LDG is American.  And Ten Tec makes their cabinets.

                       


Title: RE: LDG Electronics
Post by: W4KVW on March 15, 2014, 07:41:15 PM
They do answer the phone at least once a week if they happen to be walking past it when it's ringing.PATHETIC Customer Service at best.They have a crappy attitude when they do answer the phone then.Had an issue last year with my AT-1000 & tried to speak with someone on the phone after they had it for several weeks.After several days someone who did not give their name answered the phone with a piss poor attitude.It was as if I had committed a crime by calling them & asking a question.I have the tuner back now but in the future I will purchase some other brand if needed & not deal with a product that has such POOR customer services.I don't work for ANYONE & would not work for a company that treats it's customers like crap either such as LDG Electronics! I gave their product a 5 out of 5 on the eham review but their customer service deserves a 1 out of 5 on their best day! Customer service is an important part of a company & it's product line but it appears that the folks at LDG Electronics don't think it matters or is important so I'll spend my money with someone else in the future as will others I have shared my experience with.

Clayton
W4KVW


Title: RE: LDG Electronics
Post by: NK7Z on March 15, 2014, 09:14:46 PM
They do answer the phone at least once a week if they happen to be walking past it when it's ringing.PATHETIC Customer Service at best.They have a crappy attitude when they do answer the phone then.Had an issue last year with my AT-1000 & tried to speak with someone on the phone after they had it for several weeks.After several days someone who did not give their name answered the phone with a piss poor attitude.It was as if I had committed a crime by calling them & asking a question.I have the tuner back now but in the future I will purchase some other brand if needed & not deal with a product that has such POOR customer services.I don't work for ANYONE & would not work for a company that treats it's customers like crap either such as LDG Electronics! I gave their product a 5 out of 5 on the eham review but their customer service deserves a 1 out of 5 on their best day! Customer service is an important part of a company & it's product line but it appears that the folks at LDG Electronics don't think it matters or is important so I'll spend my money with someone else in the future as will others I have shared my experience with.

Clayton
W4KVW
I have always had good dealings with LDG...  Never a problem of any kind.


Title: RE: LDG Electronics
Post by: N4NYY on March 16, 2014, 11:50:26 AM
This stuff about them answering phones one a week is nonsense. I called them twice, and both times they answered quickly. I also emailed them, and they were quick to answer. And being in ham retail, I have never heard a customer complain about LDG service, In fact, they had raves about them including replacing blown tuners with brand new ones.



Title: RE: LDG Electronics
Post by: K1AVE on March 27, 2014, 07:48:09 AM
My new broken tuner has been in their shop for over four weeks - no news, no tuner, yet.


Title: RE: LDG Electronics
Post by: NK7Z on March 27, 2014, 08:00:44 AM
My new broken tuner has been in their shop for over four weeks - no news, no tuner, yet.
Have you called them? 


Title: RE: LDG Electronics
Post by: K2GWK on March 27, 2014, 10:58:34 AM
My new broken tuner has been in their shop for over four weeks - no news, no tuner, yet.

If you have not contacted them, how do you know it even arrived or when it arrived at LDG? Lots of things can happen to your shipment between you and LDG.


Title: RE: LDG Electronics
Post by: W5WSS on April 03, 2014, 11:30:41 AM
I have called them. The customer service was polite, professional.

I sent My Tuner to Maryland for a service check and they updated the chip that improved the tuning algorithms.

They are a good resource to have here in the USA.

I think the products are in fact assembled overseas in Taiwan.



Title: RE: LDG Electronics
Post by: K9MHZ on April 12, 2014, 06:37:17 AM
Yeah, the implication earlier was that LDG was some kind of foreign entity, so good luck with any support.  I did see their cabinets being made by Ten Tec, and that was a very impressive operation, BTW.



Title: RE: LDG Electronics
Post by: KD2CJJ on May 17, 2014, 03:53:42 PM
I have had the same exact experience as the poster.  I don't mind service via email but geez treat me as a needed customer!!!  I got so frustratd with the 1 sentence answers that I sold my 100 pro II and 1000 pro ii...  I ended up getting an Elecraft and never looked back!! Love my elecraft tuner.


Title: RE: LDG Electronics
Post by: N4UM on May 17, 2014, 07:24:13 PM
I've always had good luck with them.  I own three of their tuners; a 100 watt tuner, a 200 watt tuner and a 1000 watt tuner. They repaired one, replaced one out of warranty at a very substantial discount.  I've always found them responsive and easy to deal with.


Title: RE: LDG Electronics
Post by: NK7Z on May 17, 2014, 08:59:15 PM
Same here, I have had the best of luck with LDG over a very long time frame...


Title: RE: LDG Electronics
Post by: KC0KEK on June 07, 2014, 11:48:13 AM
I bought an M-7700 meter a few months ago. I had a couple of questions, so I emailed LDG during business hours and had a response within minutes. Ditto for my follow-up question a couple of days later. Their YouTube video for setting up the M-7700 also was helpful.

I wouldn't hesitate to buy another LDG product.


Title: RE: LDG Electronics
Post by: AC8PT on June 08, 2014, 06:44:36 AM
I have 2 of their products and am happy with their function.  I emailed a couple of questions to them.  While their responses were prompt, they were also curt, didn't actually answer my specific question, and seemed condescending.


Title: RE: LDG Electronics
Post by: KA5PIU on June 08, 2014, 09:06:40 AM
Hello.

Customer service is a 2 edged sword.
If you call and expect an instant answer, they may suggest you email.
I worked at a 2-way shop and the receptionist would field calls.
I will tell you that a customer would not be happy if they got the bench techs.
The reason is that we did not want to deal with most of them.
We were there to repair the radios, fix the problems.
Call and demand to speak to a tech, and you might just get your wish!
With that said, what was your problem with this product?
Curt? yes, I was very curt when I was working at this one shop, I did not want to hear a long drawn out story, just the facts.
What was it doing or not doing that you feel needed a repair?
Great, you are a ham and know everything there is to know about HF, how does this pertain to an 800 MHz trunking radio?


Title: RE: LDG Electronics
Post by: N4MJG on June 08, 2014, 01:46:57 PM
I never have any problem with them they answer my email !

73
Jackie
N4MJG