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Author Topic: Fujitsu PCs and Systems  (Read 2093 times)
DL8OV
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Posts: 789




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« on: September 19, 2017, 11:34:22 AM »

A few weeks ago I purchased a second-hand PC from a refurbisher, the hardware is fine but I'm having a few troubles installing MS Windows 10. This happens, but what surprised me was how Fujitsu dealt with the problem.

1) Key your serial # into the service webpage and you get a list of all the BIOS and driver downloads for your machine along with documentation in German and English (I was on the Fujitsu Germany website, your language may vary).

2) I still had some queries so I filled out a simple contact web form and clicked 'send'. There was no need to create an account.

3) Less than 24 hours later I received a detailed reply along with some more software and a guide to MS Windows 10 configuration. The message ended with the question "Can we assist you with anything else"?

All of this for a four year old PC where I was not the original purchaser.

Give these people your business, buy their computers, these people are wonderful!!  Smiley

Peter DL8OV
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AC7CW
Member

Posts: 1065




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« Reply #1 on: September 19, 2017, 08:29:32 PM »

Lenovo just changed to a system like that. Installing an OS involved a lot of painful downloading of drivers but now it's automated. They don't offer further help though...
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Novice 1958, 20WPM Extra now... (and get off my lawn)
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