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Author Topic: Ameritron Lies  (Read 3411 times)
N5INP
Member

Posts: 2291




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« Reply #15 on: March 01, 2019, 05:03:53 AM »

Then why take orders on their web site?  Why not just say order from one of the dealers?.  why say it is going to ship Friday, or it is going to ship next week.

Before you order you should have to agree to this message:

"Thank you for wanting to place an order on the Ameritron website. Before placing your order be aware that:

1. We may not have the item in stock.
2. Our trained specialists may not have access to current information on the availability of items.
3. If you are told the item may ship soon, the information may be wrong.
4. We ship first to dealers not individual customers.
5. You may not be able to get through to anyone on the phone lines after your order is received.


If you agree to these conditions check this box before ordering -

[ ] I agree to Ameritron's pre-order conditions.

Have a nice day!  Cheesy
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N1UKX
Member

Posts: 144




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« Reply #16 on: March 01, 2019, 08:43:08 AM »

I had a similar experience with MFJ.
I had ordered the 784B DSP filter and matching wall-wart. Email says both items back ordered for 4 weeks.
Then 2 days later, another email comes saying they shipped the wall-wart ($15.00 shipping by the way) and that the DSP filter only is on back order.
I wait patiently for 4 weeks+ to pass and send an inquiry as to when to expect shipping.
Return email tells me Friday (seems to be popular answer).
Friday comes and goes and no shipment.
Another email inquiry and now they tell me 2 more weeks until shipping.
At this point, I had enough and asked them to cancel the order, which they did promptly.
Now I have this nice little wall-wart with nothing to plug it into.....
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N9AOP
Member

Posts: 1158




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« Reply #17 on: March 01, 2019, 09:38:25 AM »

The only thing I ever ordered directly from MFJ was a set of LED lights for one of their meters.  The lights came in 3 days.  The dealers did not stock them at that time.
Art
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K0UA
Member

Posts: 4393




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« Reply #18 on: March 01, 2019, 11:02:02 AM »

Then why take orders on their web site?  Why not just say order from one of the dealers?.  why say it is going to ship Friday, or it is going to ship next week.

Before you order you should have to agree to this message:

"Thank you for wanting to place an order on the Ameritron website. Before placing your order be aware that:

1. We may not have the item in stock.
2. Our trained specialists may not have access to current information on the availability of items.
3. If you are told the item may ship soon, the information may be wrong.
4. We ship first to dealers not individual customers.
5. You may not be able to get through to anyone on the phone lines after your order is received.


If you agree to these conditions check this box before ordering -

[ ] I agree to Ameritron's pre-order conditions.

Have a nice day!  Cheesy


Yep, that about sums it up!
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73  James K0UA
ARRL Missouri Technical Specialist
K0UA
Member

Posts: 4393




Ignore
« Reply #19 on: March 01, 2019, 11:18:47 AM »

FYI for anyone that cares.  I just ordered the TuneMatic product.  It was a bunch more money ($130 more) but hopefully the reviews are accurate and this is the Cadillac product.

On thing that made me go this way, even though the TuneMatic is "complicated" is that the Ameritron SCD-104 only has 8 memories for each band and has no slow speed motor control. 8 memories for 80 meters is not even close to enough.  Many of the upper bands only need 1 memory, or say on 20 meters, maybe 4 or 5 would be enough, but 40 really needs more and 80 needs a big bunch more. 10 to 15 Khz is about maximum bandwidth. Also the ability to run the motor at a lower speed/voltage to be more accurate when getting close is also important. One of the problems with the simple switch up/down rocker button is the having to "jockey" back and forth to find the lowest SWR. It is so easy to overshoot, causing you to have to go back and forth. to try to find it.
It is much the same as operating a machine gun with a high cyclic rate of fire. It is very difficult to fire a minimum or single  number of shots as once your finger starts the firing cycle, you cannot get off of the trigger fast enough to do so.  Some machine guns make provisions for just this, by having a selector switch or a selective trigger (MG34), and apparently some antenna controllers make provisions for this as well, but not the Ameritron product.

So those two things influenced my decision to buy the more expensive product.  Time will tell if I made a good choice or not. I do NOT have any experience in any of the offered antenna controllers, I do have experience in using just the supplied manual rocker switch, and it left me wanting more.  It is simple and "foolproof", but it isn't the safest thing in the world to use. Your eyes should be on the road not on an SWR meter.  When talking on the radio, even though I presently use a hand mic, at least my eyes are still on the road and I can react to changing situations, but band changes or even excursions with the lower bands ARE a problem.
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73  James K0UA
ARRL Missouri Technical Specialist
K0UA
Member

Posts: 4393




Ignore
« Reply #20 on: March 01, 2019, 11:21:09 AM »

I had a similar experience with MFJ.
I had ordered the 784B DSP filter and matching wall-wart. Email says both items back ordered for 4 weeks.
Then 2 days later, another email comes saying they shipped the wall-wart ($15.00 shipping by the way) and that the DSP filter only is on back order.
I wait patiently for 4 weeks+ to pass and send an inquiry as to when to expect shipping.
Return email tells me Friday (seems to be popular answer).
Friday comes and goes and no shipment.
Another email inquiry and now they tell me 2 more weeks until shipping.
At this point, I had enough and asked them to cancel the order, which they did promptly.
Now I have this nice little wall-wart with nothing to plug it into.....

Wow!  dejavu all over again! Smiley
Logged

73  James K0UA
ARRL Missouri Technical Specialist
N4MU
Member

Posts: 235




Ignore
« Reply #21 on: March 01, 2019, 11:34:59 AM »

FYI for anyone that cares.  I just ordered the TuneMatic product.  It was a bunch more money ($130 more) but hopefully the reviews are accurate and this is the Cadillac product.

On thing that made me go this way, even though the TuneMatic is "complicated" is that the Ameritron SCD-104 only has 8 memories for each band and has no slow speed motor control. 8 memories for 80 meters is not even close to enough.  Many of the upper bands only need 1 memory, or say on 20 meters, maybe 4 or 5 would be enough, but 40 really needs more and 80 needs a big bunch more. 10 to 15 Khz is about maximum bandwidth. Also the ability to run the motor at a lower speed/voltage to be more accurate when getting close is also important. One of the problems with the simple switch up/down rocker button is the having to "jockey" back and forth to find the lowest SWR. It is so easy to overshoot, causing you to have to go back and forth. to try to find it.
It is much the same as operating a machine gun with a high cyclic rate of fire. It is very difficult to fire a minimum or single  number of shots as once your finger starts the firing cycle, you cannot get off of the trigger fast enough to do so.  Some machine guns make provisions for just this, by having a selector switch or a selective trigger (MG34), and apparently some antenna controllers make provisions for this as well, but not the Ameritron product.

So those two things influenced my decision to buy the more expensive product.  Time will tell if I made a good choice or not. I do NOT have any experience in any of the offered antenna controllers, I do have experience in using just the supplied manual rocker switch, and it left me wanting more.  It is simple and "foolproof", but it isn't the safest thing in the world to use. Your eyes should be on the road not on an SWR meter.  When talking on the radio, even though I presently use a hand mic, at least my eyes are still on the road and I can react to changing situations, but band changes or even excursions with the lower bands ARE a problem.


Well, you certainly should be happy with the TM. I do not use my antenna mobile. It is VERY stationary so I can't comment on mobile frustrations. I can tell you that I've used the 102 for about 4 years now and have no gripes at all. True, 2 speed motor would be nice but again, sitting in a chair isn't like driving. If I need a slight tweek; no problem. I can also tell you that bands 10 thru 20 actually only REQUIRE one memory...20 should get 2 but could scrape by with 1. On 40 I have determined that 8 will get me from 7.0 to 7.3 with 1.5 or less so I'm happy there also. 80? Well, I'll just fill in 8 on various "hangouts" and tweek for any other freqs...although I can tweek the antenna even with a cold one in my hand...again, not like driving. Hope your TM works out for you. I might follow up when I get the 104...supposed to be delivered Tuesday. (YES, from HRO...already have UPS tarcking) LOL
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K0UA
Member

Posts: 4393




Ignore
« Reply #22 on: March 02, 2019, 10:28:31 PM »

FYI for anyone that cares.  I just ordered the TuneMatic product.  It was a bunch more money ($130 more) but hopefully the reviews are accurate and this is the Cadillac product.

On thing that made me go this way, even though the TuneMatic is "complicated" is that the Ameritron SCD-104 only has 8 memories for each band and has no slow speed motor control. 8 memories for 80 meters is not even close to enough.  Many of the upper bands only need 1 memory, or say on 20 meters, maybe 4 or 5 would be enough, but 40 really needs more and 80 needs a big bunch more. 10 to 15 Khz is about maximum bandwidth. Also the ability to run the motor at a lower speed/voltage to be more accurate when getting close is also important. One of the problems with the simple switch up/down rocker button is the having to "jockey" back and forth to find the lowest SWR. It is so easy to overshoot, causing you to have to go back and forth. to try to find it.
It is much the same as operating a machine gun with a high cyclic rate of fire. It is very difficult to fire a minimum or single  number of shots as once your finger starts the firing cycle, you cannot get off of the trigger fast enough to do so.  Some machine guns make provisions for just this, by having a selector switch or a selective trigger (MG34), and apparently some antenna controllers make provisions for this as well, but not the Ameritron product.

So those two things influenced my decision to buy the more expensive product.  Time will tell if I made a good choice or not. I do NOT have any experience in any of the offered antenna controllers, I do have experience in using just the supplied manual rocker switch, and it left me wanting more.  It is simple and "foolproof", but it isn't the safest thing in the world to use. Your eyes should be on the road not on an SWR meter.  When talking on the radio, even though I presently use a hand mic, at least my eyes are still on the road and I can react to changing situations, but band changes or even excursions with the lower bands ARE a problem.


Well, you certainly should be happy with the TM. I do not use my antenna mobile. It is VERY stationary so I can't comment on mobile frustrations. I can tell you that I've used the 102 for about 4 years now and have no gripes at all. True, 2 speed motor would be nice but again, sitting in a chair isn't like driving. If I need a slight tweek; no problem. I can also tell you that bands 10 thru 20 actually only REQUIRE one memory...20 should get 2 but could scrape by with 1. On 40 I have determined that 8 will get me from 7.0 to 7.3 with 1.5 or less so I'm happy there also. 80? Well, I'll just fill in 8 on various "hangouts" and tweek for any other freqs...although I can tweek the antenna even with a cold one in my hand...again, not like driving. Hope your TM works out for you. I might follow up when I get the 104...supposed to be delivered Tuesday. (YES, from HRO...already have UPS tarcking) LOL

Well cool.  You bought one and I bought the other.  But not without a lot of "thought". We can compare notes here when you get yours and I get mine.  Maybe I was foolish to spend all that extra money and have all that extra complexity, but we shall see.  I also liked the easy mounting of the TM control head. It is so small and simple and will only take minutes to mount.  I was going to have to figure out a way to mount the 104.  That also played into my decision. Lets report back here when we get our units installed and set up and used them for a few days.  It will help others make their decision. I thought about even getting the tunematic Lite, but the idea of having to equate a turns count into a band and position left me thinking that this is not all that much better than my manual approach. I try to pick the band I think I want, and set up and then drive off.  This works fairly well, unless I need to make large frequency excursions, then it kinda sucks.  Time will tell how well my High Dollar controller works.
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73  James K0UA
ARRL Missouri Technical Specialist
K7KB
Member

Posts: 791




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« Reply #23 on: March 03, 2019, 10:23:59 PM »

I ordered a product from Ameritron on January 9th 2019.  I canceled my order today February 27th 2019. This is after waiting 24 hours to find an open phone line.  All day yesterday and part of today the "customer service number" was busy.

I received an email on January 15th notifying me that my order was on back-order.  Ok, all fine and good. I called the first week of Feb to ask about the status of my order.  I was advised it was on backordcer.  OK, I said can you go call someone in the plant there in Mississippi and ask when do they think it might ship.  The person on the phone said that  was a good idea.

 On hold for about 10 minutes. She came back and advised the production manager said they were testing some of these units now and they would ship out Friday. * note, she didn't say which Friday of which month or what year, just Friday.  Since this was early in the week, I "assumed" she mean the coming Friday.  Into the next week about mid week when Friday came and went, and there was no change in the status of my order on their website order checking page, I called again.  I got a different person, and male this time.

He advised that they had no units to ship as they "all go out to dealers first".  In other words, they fulfill all dealers orders first no matter when they come in over individual orders even though by now my order had been in for about a month or more. I advised him this was a piss poor way to run a business. He then advised however that they would ship me a unit by the middle of next week for sure.  He would see to it.  This is lie number 2.  No unit was shipped the middle of the next week. I waited an additional week and checked the status yesterday.  Still on back-order.  I tried to get them on the phone, and made multiple calls, but the line was always busy.

Bringing us up to date today. The female that answered the phone, I believed was the same Female that relayed Lie No. 1 about the "Friday" shipment.  When I gave her the order number she said "I wonder why this order is still just laying here?" . Yeah, I wondered about that too.  I politely asked her to just cancel the order as I don't believe they were ever going to ship the product and I wanted to get my money back.  She advised that they do not charge a credit card until an item ships anyway and that I would get an email shortly showing the canceled order.  I said thank you.

To say I am not a happy camper with Ameritron would be an understatement.  I feel I have been "led on" and not respected as a customer. I can understand not having a product to ship, I cannot understand the constant and repeated lies about when the product is going to ship told just to placate me and get me off of the phone. Just tell me the truth, and say, "we are never going to ship that item to you"  Or "we are going to ship that item to you when there are no more dealer orders" But then don't turn around and tell me "I will make sure one ships next week"

 Because next week or for that matter Friday never seems to come.  You all can do what you like about dealing with Ameritron, but I won't be dealing with them again.  Thank you.  James K0UA

I’ve learned to never order anything directly from MFJ. If I want one of their products, I order it from a dealer like HRO, DX Engineering, etc., and only if they indicate it’s in stock.
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K0UA
Member

Posts: 4393




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« Reply #24 on: March 04, 2019, 06:58:21 AM »

Yes, lesson learned here..
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73  James K0UA
ARRL Missouri Technical Specialist
K0UA
Member

Posts: 4393




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« Reply #25 on: March 07, 2019, 03:58:59 AM »

I have the tunematic in possession and will attempt to get it installed today. I will report back later on my first impressions.
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73  James K0UA
ARRL Missouri Technical Specialist
N4MU
Member

Posts: 235




Ignore
« Reply #26 on: March 07, 2019, 05:47:21 PM »

Sent my 104 back. It did talk to the radio but would not return antenna to programmed positions properly...therefore...useless. I believe this unit may have been a used or defective unit. I was disappointed to say the least. I have ordered a TurboTuner. Arrives tomorrow. I am not sure whether I'll like it, even if it works due to the constant beeping it does while tuning and when finished, etc. Also  not sure how it will work with a 3000. We'll see. I'm going to give it a try but I have my doubts. Made sure I "purchased" the right to return for any reason! I'll keep you posted. If TT doesn't fly I'm going to take a hiatus on the controller issue and just keep my good ol 102...at least until Target Tuner can convince their unit will work with the 3000. I really did like that one the best!
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KD0REQ
Member

Posts: 2366




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« Reply #27 on: March 08, 2019, 09:01:11 AM »

tape or foam over the sounder element will make the beeping easier to live with.
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N4MU
Member

Posts: 235




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« Reply #28 on: March 09, 2019, 04:40:38 AM »

REQ: Yes. That would have done the trick...if I had kept it. It's going back also. Continually put the antenna in park position. Tried all combinations of setups but always went to park. If all I worked was 10 meters that would be the best controller in the world. LOL. We got really close on this one but I am really tired of doing the manufacturer's R&D! I'll keep the 102 until, and if, TargetTuner comes around. Thanks for tip...actually I may have "disabled" it...(the sounder) LOL. It wasn't TOO loud but I use rig in a bedroom...you get it...Thanks.
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K0UA
Member

Posts: 4393




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« Reply #29 on: March 09, 2019, 05:38:39 AM »

The Tunematic seems to work, but sometimes get erratic results. As in the built in SWR sensing does not agree with the SWR meter in the rig for the lowest SWR.  I will take some mitigating steps soon. I intend to ground the metal case of the unit, there is a ground lug provided, and maybe some more ferrite on the coax. I like the small unobtrusive easy to mount control head I mounted on the dash of the truck.  Time will tell on this one. I will report back later.
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73  James K0UA
ARRL Missouri Technical Specialist
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