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Author Topic: Ameritron Lies  (Read 3391 times)
W5JON
Member

Posts: 372




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« Reply #30 on: March 09, 2019, 08:35:25 AM »

Hi,

I had an old original N2VZ Turbo Tuner and a Tarheel  mobile antenna.  The first TT was with an IC7000, and then later a TT for FT857d, as they were manufacturer specific. Both worked great an never missed a beat, and not a problem. In my case the most important thing was that the TT and the Tarheel  both have a solid ground connection.  I don't know about the new TT2 but both old original Turbo Tuners worked great.

73,

John W5JON
« Last Edit: March 09, 2019, 08:37:45 AM by W5JON » Logged
K0UA
Member

Posts: 4352




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« Reply #31 on: March 10, 2019, 03:50:29 PM »

There is new firmware chip on the way for the TuneMatic. The company is very responsive.  Even answers the phone on Sunday and eager to help diagnose.  Apparently 5.45 firmware has bugs.
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73  James K0UA
ARRL Missouri Technical Specialist
K8AC
Member

Posts: 1897




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« Reply #32 on: March 16, 2019, 06:48:57 AM »

Never thought I'd do this, but: In defense of Ameritron...

I've dealt with Ameritron for a number of years and had issues with them many times, usually involving service problems and just reaching them to ask about a problem.  On many occasions, I've been told things that have turned out not to be true, but I don't think that anyone has intentionally lied to be about anything.  Their problems appear to stem from the fact that they totally lack any organization when it comes to dealing with customer service.  No one there seems to really care about getting a situation corrected when they have a problem at their end.  My favorite Ameritron story dates back a few years to when I returned an automatic tuner to them for service.  I was told it would be finished in two weeks.  Two weeks turned into 4 weeks and then into months.  After six months, I finally reached a technical person who admitted that they had no idea where my tuner was or whether or not it had ever been fixed.  But, the guy sent me a brand new tuner to replace it. 

If you're looking for competent customer service, buy from another manufacturer.  If you do buy Ameritron,  just make sure you understand that you're dealing with a company that hasn't yet figured out the customer service game, and likely never will. 
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KA4DPO
Member

Posts: 1305




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« Reply #33 on: March 16, 2019, 08:47:33 PM »

Never thought I'd do this, but: In defense of Ameritron...

I've dealt with Ameritron for a number of years and had issues with them many times, usually involving service problems and just reaching them to ask about a problem.  On many occasions, I've been told things that have turned out not to be true, but I don't think that anyone has intentionally lied to be about anything.  Their problems appear to stem from the fact that they totally lack any organization when it comes to dealing with customer service.  No one there seems to really care about getting a situation corrected when they have a problem at their end.  My favorite Ameritron story dates back a few years to when I returned an automatic tuner to them for service.  I was told it would be finished in two weeks.  Two weeks turned into 4 weeks and then into months.  After six months, I finally reached a technical person who admitted that they had no idea where my tuner was or whether or not it had ever been fixed.  But, the guy sent me a brand new tuner to replace it. 

If you're looking for competent customer service, buy from another manufacturer.  If you do buy Ameritron,  just make sure you understand that you're dealing with a company that hasn't yet figured out the customer service game, and likely never will. 

I like your post, you nailed it.  They really don't have a well oiled customer care policy in place, but they don't intentionally try to deceive anyone.  They sell more linear amps that anyone so they must be doing something right.
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N5INP
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Posts: 2291




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« Reply #34 on: March 17, 2019, 05:44:56 AM »

...  Their problems appear to stem from the fact that they totally lack any organization when it comes to dealing with customer service.  No one there seems to really care about getting a situation corrected when they have a problem at their end.

...

If you're looking for competent customer service, buy from another manufacturer.  If you do buy Ameritron,  just make sure you understand that you're dealing with a company that hasn't yet figured out the customer service game, and likely never will. 

Do you (or anyone here) have any opinions as to why this established company would have such a poor attitude/process towards customer service?
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N2SR
Member

Posts: 1178




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« Reply #35 on: March 17, 2019, 06:10:13 AM »

I like your post, you nailed it.  They really don't have a well oiled customer care policy in place, but they don't intentionally try to deceive anyone.  They sell more linear amps that anyone so they must be doing something right.

Just because they sell more amps than other amp manufacturers does not mean they are "doing something right."   

The only reason that they sell more amps is because many of those amps are cheap but surprisingly somewhat reliable. 

 

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If no one is doing it that way, there is a probably a very good reason.
K8AC
Member

Posts: 1897




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« Reply #36 on: March 17, 2019, 08:18:40 AM »

Quote
Do you (or anyone here) have any opinions as to why this established company would have such a poor attitude/process towards customer service?

Not without studying their operation and management goals and how they measure success in their business. In many businesses with poor customer service, the top management can be completely ignorant of the problem.  Low level management tells them what they want to hear and pointing out a problem area can be a career-ender.  How many top managers have ever called their 800 customer service number to see if anyone even answers the phone?  Ameritron is probably no worse in the customer service area than most American companies today. 
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K3EY
Member

Posts: 126




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« Reply #37 on: March 23, 2019, 03:34:45 AM »

Never thought I'd do this, but: In defense of Ameritron...

I've dealt with Ameritron for a number of years and had issues with them many times, usually involving service problems and just reaching them to ask about a problem.  On many occasions, I've been told things that have turned out not to be true, but I don't think that anyone has intentionally lied to be about anything.  Their problems appear to stem from the fact that they totally lack any organization when it comes to dealing with customer service.  No one there seems to really care about getting a situation corrected when they have a problem at their end.  My favorite Ameritron story dates back a few years to when I returned an automatic tuner to them for service.  I was told it would be finished in two weeks.  Two weeks turned into 4 weeks and then into months.  After six months, I finally reached a technical person who admitted that they had no idea where my tuner was or whether or not it had ever been fixed.  But, the guy sent me a brand new tuner to replace it. 

If you're looking for competent customer service, buy from another manufacturer.  If you do buy Ameritron,  just make sure you understand that you're dealing with a company that hasn't yet figured out the customer service game, and likely never will. 

I like your post, you nailed it.  They really don't have a well oiled customer care policy in place, but they don't intentionally try to deceive anyone.  They sell more linear amps that anyone so they must be doing something right.


Here is my AMERITRON story: Last year I bought an AL-80B. Right out of the box one meter, power swr alc ect was dead not working at all. I called Ameritron and they picked up the phone almost instantly. They transferred me to tech, I explained my problem, the tech had a return label emailed to me, it was picked up the next day, and returned one week later with the new warranty extended exactly two years from the repair date. I have that paper work and the guy's name who helped me. That was my experience with Ameritron---GOOD PEOPLE!!!

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