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Author Topic: HRO is a great dealer!  (Read 20694 times)
W9OHM
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Posts: 5




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« Reply #15 on: December 26, 2017, 01:45:11 PM »

HRO a great full service store.  I've had good experiences online and in person at the MKE location.

I had to chuckle about the AES "smelly old library!" comment.   When AES was on Fond Du Lac Av, now that was a smell, in a good way. Rows of new and used tube transmitters, receivers and accessories from Drake, Collins, Hallicrafters, Hammarlund, etc... !!! A true ham "smell" I will never forget.
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WD4ELG
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Posts: 342




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« Reply #16 on: December 26, 2017, 08:12:34 PM »

The AES store in Orlando was always great.  Some of their staff (Eddie, Charity) are now working for HRO.

Regarding HRO, I have been to the stores in VA, Deleware, Georgia, Phoenix.  I have purchased from them since 1977 when I got my first used Viking Ranger transmitter and Moseley CM-1 receiver.

If you're buying HRO, call Atlanta, ask to speak with David.  The man is literally a natural customer service specialist.
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KA4DPO
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Posts: 1249




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« Reply #17 on: January 07, 2018, 08:45:45 AM »

I have been buying from HRO since about a years after they opened in Burlingame.  I have never had anything but great customer service from them and I can only imagine that if someone had a bad experience with them they must be a difficult person.  HRO didn't get to be the biggest ham dealer by not providing great service. Smiley
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HFCRUSR
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Posts: 339




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« Reply #18 on: January 07, 2018, 09:29:59 AM »

I have been buying from HRO since about a years after they opened in Burlingame.  I have never had anything but great customer service from them and I can only imagine that if someone had a bad experience with them they must be a difficult person.  HRO didn't get to be the biggest ham dealer by not providing great service. Smiley
Was that the one at the train tracks? Didn't they convert the old train station? I bought a Regency Turbo Scan 800 from them way back in '87-I remember that place.
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Not a ham, but an avid hobbyist in HF world. All things, short of transmit happen in this shack.
K3EY
Member

Posts: 113




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« Reply #19 on: January 08, 2018, 05:01:42 AM »

I have been buying from HRO since about a years after they opened in Burlingame.  I have never had anything but great customer service from them and I can only imagine that if someone had a bad experience with them they must be a difficult person.  HRO didn't get to be the biggest ham dealer by not providing great service. Smiley

Your logic shows pure prejudice.

You base that statement on your experience alone therefore a distorted and very clueless Pollyanna mind set

k3ey
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KA4DPO
Member

Posts: 1249




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« Reply #20 on: January 08, 2018, 12:58:12 PM »

I have been buying from HRO since about a years after they opened in Burlingame.  I have never had anything but great customer service from them and I can only imagine that if someone had a bad experience with them they must be a difficult person.  HRO didn't get to be the biggest ham dealer by not providing great service. Smiley
Was that the one at the train tracks? Didn't they convert the old train station? I bought a Regency Turbo Scan 800 from them way back in '87-I remember that place.

Yeah, I think Bob bought a warehouse next to the rail station.  So I bought my Kenwood Twins from them just about a year later when they opened what is now the Anaheim store, it was in Fullerton at that time.  In all of these years of buying radios and accessories from them I had one problem that was resolved by a single phone call.  Like I said, you don't get to be that big unless you provide excellent customer service.
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K3EY
Member

Posts: 113




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« Reply #21 on: January 08, 2018, 01:54:25 PM »

I have been buying from HRO since about a years after they opened in Burlingame.  I have never had anything but great customer service from them and I can only imagine that if someone had a bad experience with them they must be a difficult person.  HRO didn't get to be the biggest ham dealer by not providing great service. Smiley
Was that the one at the train tracks? Didn't they convert the old train station? I bought a Regency Turbo Scan 800 from them way back in '87-I remember that place.

Yeah, I think Bob bought a warehouse next to the rail station.  So I bought my Kenwood Twins from them just about a year later when they opened what is now the Anaheim store, it was in Fullerton at that time.  In all of these years of buying radios and accessories from them I had one problem that was resolved by a single phone call.  Like I said, you don't get to be that big unless you provide excellent customer service.

All the deadly dictators in history were big too, so big you bowed before them least they had your head.

HRO is not perfect, it's run by imperfect human beings. Some have very inflated egos.

Keep spewing how great they are and I will start naming the so called perfect leaders carrying their puffed out chests and then
the PC mods will shut down this thread.

By your twisted logic BIG equals integrity beyond reproach.
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WY4J
Member

Posts: 138




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« Reply #22 on: January 09, 2018, 04:06:37 AM »

I have only kind words to describe HRO. The last rig a purchased, a Kenwood 590. Gigaparts gave me the most difficult time in taking my money. Rule after rule, after rule. Policy guidelines and needing to talk to the manager, owner, the owner's wife, children, chairman of the board, the governor of the state, etc. Mind you, I had already done business with the a bunch of timse. Got tired of the run around and called HRO and purchased my 590 on the spot. A few hours later Gigaparts called and told me that all was fine and they had gotten all the approvals up the chain of command. Told them my 590 was already on its way to me from HRO. So you snooze you lose and at the same time lost a loyal customer.
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K3EY
Member

Posts: 113




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« Reply #23 on: January 09, 2018, 08:55:29 AM »

I have only kind words to describe HRO. The last rig a purchased, a Kenwood 590. Gigaparts gave me the most difficult time in taking my money. Rule after rule, after rule. Policy guidelines and needing to talk to the manager, owner, the owner's wife, children, chairman of the board, the governor of the state, etc. Mind you, I had already done business with the a bunch of timse. Got tired of the run around and called HRO and purchased my 590 on the spot. A few hours later Gigaparts called and told me that all was fine and they had gotten all the approvals up the chain of command. Told them my 590 was already on its way to me from HRO. So you snooze you lose and at the same time lost a loyal customer.

I was lucky never had trouble with Gigaparts in fact they were more than accommodating, the mirror image of HRO
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W4KVW
Member

Posts: 267




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« Reply #24 on: April 22, 2018, 10:16:09 AM »

Huh Somebody other than HRO sell New Amateur Radio Gear??? Why would someone buy anywhere else? Buy from the BEST & forget the rest.  Grin Smiley Wink

Clayton
W4KVW
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