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   Home   Help Search  
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Author Topic: GigaParts  (Read 100578 times)
KM4PNO
Member

Posts: 6




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« Reply #45 on: May 16, 2017, 03:57:02 PM »

Randall,

First I would like to apologize for the experience you've had while dealing with this problem. At GigaParts, we aim for every customer to be satisfied with their purchase and the service they receive. Unfortunately, sometimes even the largest manufacturers have a hiccup and let a product out the door that might be missing a part. In those rare situations we work together with the manufacturer to make it right. With that said, it is our responsibility to make sure you are 100% satisfied and I apologize we failed you. Sue notified me that she spoke with you today to find and provide a resolution that satisfied you. As a result of that conversation, she notified me that you requested an additional $30 refund, which we have sent your way. The $20 and $30 refunds we issued should both show up on your account within 3-5 business days. In the end, I truly hope we have provided the service and resolution to this matter that you were looking for. Please don't hesitate to reach out should you feel this matter still needs attention, as we are always happy to help!

73,
Jeff S. (W4LKO)
E-Commerce Division Manager

Yes I was completely satisfied with the final resolution.

Furthermore ebay has contacted me to do a review of the product.

Gigaparts has apparently banned my ebay account from making further purchases from their ebay auctions. I guess as punishment for not being happy proir to the  "final resolution".

Should I included this in the reviews as your effort to "every customer to be satisfied with their purchase" or is this just another "rare situation"?
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KC3JUG
Member

Posts: 6




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« Reply #46 on: August 05, 2017, 08:44:42 PM »

I've placed several orders with Gigaparts, both via eBay, and through their web site in the past month or two.  Every order was filled completely, and quickly, and the one occasion where I knew I was ordering a Comet antenna that was back-ordered, I was given the option of splitting the order into two shipments for a few extra bucks if I was anxious to get my other gear, and took that option.  They've been good about shipping orders fast and offer some very competitive prices.  I've got another order nearly lined up to go through on eBay in about another week once I finalize all of the parts I need.  They have become a go-to for me along with a few other names that I trust and their customer service over the phone has always been friendly.
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N1GMV
Member

Posts: 179




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« Reply #47 on: October 04, 2017, 12:14:52 PM »


I put a deposit that they called "Risk Free" only to find out when I looked at my deposit receipt it says NO REFUNDS.

How is that good customer service? So Gigaparts does not honor refunds even when they haven't shipped, how pathetic is that!




 
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KJ4YIO
Member

Posts: 9




Ignore
« Reply #48 on: October 04, 2017, 12:47:31 PM »


I put a deposit that they called "Risk Free" only to find out when I looked at my deposit receipt it says NO REFUNDS.

How is that good customer service? So Gigaparts does not honor refunds even when they haven't shipped, how pathetic is that!


John,
I checked your account and was preparing to issue a refund, but I see we've already done so. There was a recent policy change to where we do refund deposits. I apologize for the confusion on our behalf. We strive for excellent customer service and always appreciate the feedback. If there's anything else I can assist you with, don't hesitate to let me know!

73s,
Jeff S. (W4LKO)
e-Commerce Division Manager
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WW4MSK
Member

Posts: 6




Ignore
« Reply #49 on: April 13, 2018, 05:00:57 PM »

I've used GigaParts over the years and things usually go well.  Only issue until now is I've noticed a lot of items back-ordered that other companies have plenty in stock.  The issue now is a less than $20 HT case that does not fit properly is going to cost me $ to get back to them and they say if not defective I have to pay 15% restocking fee.  Ok, bad product sent, should be an easy return.  I ordered 3 other items at the same time, no issues with them.  This is my first return ever with them so be aware if you make a large purchase you could be running into strong headwinds with GigaParts for a legitimate return.  If they can't handle a less than $20 item returned without hassle, I would hate to be in the position of trying to return a rig or or other larger item!

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KA4DPO
Member

Posts: 1182




Ignore
« Reply #50 on: April 15, 2018, 09:40:16 AM »

I've used GigaParts over the years and things usually go well.  Only issue until now is I've noticed a lot of items back-ordered that other companies have plenty in stock.  The issue now is a less than $20 HT case that does not fit properly is going to cost me $ to get back to them and they say if not defective I have to pay 15% restocking fee.  Ok, bad product sent, should be an easy return.  I ordered 3 other items at the same time, no issues with them.  This is my first return ever with them so be aware if you make a large purchase you could be running into strong headwinds with GigaParts for a legitimate return.  If they can't handle a less than $20 item returned without hassle, I would hate to be in the position of trying to return a rig or or other larger item!



The other thing that you have to consider is that they are not a discount house.  Their prices are on par with HRO and others since most new rigs are fair traded any difference in price is likely to be small.  I would rather pay ten or twenty dollars more for a radio if it avoids problems should I need to return or exchange it.
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