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Author Topic: LDG ELECTRONICS SERVICE  (Read 7503 times)
VE3PP
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« on: January 18, 2011, 11:09:41 AM »

I recently had to send my older model LDG AT-1000 auto tuner to LDG for repair.

Their service was fast, considering I sent it during Christmas holidays.

Unit was repaired for $25 and has been shipped back by priority post for an additional $25 (coming to Canada, so that is reasonable)

I was notified when the repair work was done and used Paypal to pay the bill.

Fast simple and easy.

I am quite happy with LDG, their products and service.
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KJ4YS
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Posts: 3




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« Reply #1 on: January 19, 2011, 11:01:04 AM »

I also had occasion to deal with LDG regarding an auto tuner I recently purchased. The LDG team responded to my email query within a couple of hours, and we exchanged a couple of emails, the last of which was answered at 10 PM one evening. Excellent customer support in my opinion.
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KF5CZG
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Posts: 89




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« Reply #2 on: January 20, 2011, 03:20:16 PM »

Will let you know how my experience goes.  Sent my AT-600pro in for warranty repair last week.  Was told the average repair time is 2 to 3 weeks.  They answer emails promptly.
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KD8DEY
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Posts: 369




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« Reply #3 on: January 21, 2011, 06:20:47 PM »

When I purchased my first rig (897) I bought their AT-897 tuner along with the LDG meter.
On installing the tuner I accidentally fumble fingered one of those &^%$$ MOUNTING SCREWS!!

I e-mailed them and they sent me some replacements free of charge Smiley

LG-Meter works fine (I like newer one with the blue light) BUT I have noticed that the SO239 antenna connector on the back of the tuner likes to work it's way loose and it's a tight fit to get anything in there to tighten it up unless you want to disconnect it re tighten & reconnect. A 1/2 cents worth of locktite at the factory would save a bunch of minor headaches......
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N0SYA
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Posts: 402




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« Reply #4 on: January 29, 2011, 11:43:39 AM »

Today emailed ldg and had a reply in an hour or so. Great tech support at least!
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If you have a clumsy child, you make them wear a helmet. If you have death prone children, you keep a few clones of them in your lab.
W9CW
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Posts: 156




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« Reply #5 on: February 01, 2011, 04:50:48 AM »

LDG Electronics is an excellent company.  Their microprocessor-controlled autotuners are used throughout the world, and for good reason.  They're very well designed, the ergonomics are excellent, have superior build-quality and production QC, and work very well.  Plus, their ICOM, Kenwood, and Yaesu-specific autotuners provide easy operation and synergism not previously offered in the market.  They also provide autotuners which will work very well with any brand of transceiver.

Dwayne at LDG provides excellent customer service, and responds to tech support e-mails quickly.  The warranty is 2 years, and transferable - not every amateur radio manufacturer is as customer-oriented.  One example of LDG's ingenuity and product development is their FT-Meter.  A perfect addition to the Yaesu FT-857 and FT-897, and a product that responded to a market need.

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N3UJX
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Posts: 25




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« Reply #6 on: February 09, 2011, 01:33:40 PM »

I have also had great service from LDG. I sent them an older z-100 for repairs. In fact, when I got it back, I went out and bought a new 100 for the shack. THey do it the way it should be done.
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PA0PVL
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« Reply #7 on: July 24, 2012, 08:31:14 AM »

One of this days my LDG Z100 broke suddenly,
afther years of normal duty it behaved as a no-tuner,
well i asumed capacitors were shorting , no that was afther measuring not so, then the inductors on teroids testing
,no broken teroids, then it must be the bunch of relais leaving ,
no dealers here ,who had some relais for trying to do the repair,
so a mail to LDG Customer-service learned the quick responce ,
and they offered to help me with some relais, great!!!

They send me from the US my needed relais free of charge!
thanks LDG!
Great service, so i could repair my tuning Friend now

Peter PA0PVL the Netherlands
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