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Author Topic: Team Viewer turned off my account  (Read 503 times)
K9AQ
Member

Posts: 147




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« on: September 05, 2019, 08:21:05 AM »

I have been using Team Viewer for several years to access/control my Internet remote station.  I have been extremely satisfied with the performance.  Yesterday when I attempted to connect to my remote station I got a message that they had detected commercial use of my Team Viewer account so they disconnected me.  They gave me the option to purchase a license, which costs $50 a month!  I have submitted an appeal to Team Viewer but in the mean time, I can't use Team Viewer to run my remote station.

I researched other alternatives and installed Any Desk.  It installed easily and runs very well, maybe even faster than Team Viewer.  The only downside that I have found is Any Desk does not support bi-directional audio.  That isn't a problem for me because I use Skype, not Team Viewer audio.

I don't know if Team Viewer has changed the policies or monitoring, but if you are using Team Viewer you might want to install a backup alternative.

73,

Don
K9AQ
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K0UA
Member

Posts: 4607




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« Reply #1 on: September 05, 2019, 11:56:34 AM »

Google remote desktop can work too.  Google is NOT a verb in this sense but a noun.

Yeah Teamviewer kicked me to the curb too. I wasn't using it for commercial either. Just helping hams get their computers and their rigs interfaced with WSJT-x.
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73  James K0UA
ARRL Missouri Technical Specialist
K9AQ
Member

Posts: 147




Ignore
« Reply #2 on: September 06, 2019, 01:28:18 PM »

I filed an appeal three days ago and have not heard back from them.  My opinion of Team Viewer has fallen.  I plan on staying with Any Desk, but thanks for the info on Google.

73,

Don
K9AQ
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W6BP
Member

Posts: 536




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« Reply #3 on: September 06, 2019, 01:52:36 PM »

I had something similar happen with Team Viewer, which I use exclusively for ham radio. As I recall, they offered me a way to confirm that I was not using it for commercial purposes, and reinstated me. But who knows for how long? Based on the comments made here, maybe I need to look at Any Desk and Google Remote Desktop. Are there any other favorites in this category?
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K9AQ
Member

Posts: 147




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« Reply #4 on: September 07, 2019, 05:59:44 AM »

How long it it take Team Viewer to respond to you?  I am still waiting to hear from them.

K9AQ
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K0UA
Member

Posts: 4607




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« Reply #5 on: September 07, 2019, 08:14:10 AM »

I filed an appeal three days ago and have not heard back from them.  My opinion of Team Viewer has fallen.  I plan on staying with Any Desk, but thanks for the info on Google.

73,

Don
K9AQ

Thanks for the Anydesk info.  I downloaded and installed it.  Another arrow in the quiver. Some people don't like the chrome desktop app because obviously you need the Chrome browser and they don't like google and chrome.  My only goal was to help guys setup their software and I don't get paid for doing that, so Teamviewers "you using it commercially" BS algorithm was kind of unfair.
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73  James K0UA
ARRL Missouri Technical Specialist
KG9H
Member

Posts: 86


WWW

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« Reply #6 on: September 09, 2019, 06:48:10 AM »

I also used Teamviewer for years and they shut me off recently. 
I appealed as I only use Teamviewer for ham radio.  I heard nothing back.

I am now struggling to get the MFJ-1234 up and running.
I have it running now on my iPhone but yet to get it going on my MAC.
de Frank KG9H
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K9AQ
Member

Posts: 147




Ignore
« Reply #7 on: September 10, 2019, 05:47:56 AM »

I still have heard back from TeamViewer on my appeal.  Thankfully Any Desk has been working very well for me.  I also used TeamViewer from my Samsung cell phone. I see they have an Android version but I haven't downloaded it yet.

73,

Don
K9AQ
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KD7YVV
Member

Posts: 31




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« Reply #8 on: September 12, 2019, 11:09:25 AM »

I was using Teamviewer to help my family whenever one of their computers had a problem.
Same thing, commercial use suspected. Didn't even bother appealing. Went to Anydesk.
Seems we live in a world now where nothing software-wise is irreplaceable.
Been fine with Anydesk ever since. As far as I'm concerned, no loss for me.
Seems these days, people just won't put up with the stuff Teamviewer is doing.
They'll just go somewhere else.
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